Reviewers often praise Cinco for stylish designs, careful packaging, and quick dispatch. Many customers also describe customer support as helpful and responsive. Other reviews mention product problems such as tarnishing, breakage, and sharp metal protrusions. Several accounts also describe shipping issues, including missing or late orders.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer praised consistent excellent quality, timeless design, and speedy delivery.
“every single piece of jewellery I have bought from them is a masterpiece!”
Fan praises quality, customer service, and fast delivery experience.
“They went above and beyond when I lost one of my earrings to get a replacement.”
Order shipped late; packaging and product arrived damaged and broke quickly.
“the earrings were sitting in a dirty piece of cotton wool, tinted green from oxidation.”
Reviewer said pieces tarnished within a year and felt poor quality.
“ALL of the pieces tarnished not even a year into wearing them.”
Customers often mention fast shipping and quick, helpful support. Multiple complaints describe long delays, parcels lost in transit, and cases where tracking details or clear responsibility were not provided. A smaller number of reviews say returns were difficult or not helpful.
Many buyers say the design and condition on arrival make the price feel fair. Several low-rating reviews disagree, citing tarnishing, breakage, or poor finishing soon after purchase. A few shoppers specifically call the pricing affordable and describe positive experiences.
Shoppers call the website easy to use and point to attractive, protective packaging. Several reviewers mention quick checkout and items coming back in stock. A small but noticeable group says the returns process feels cumbersome.
Many reviews praise the timeless look, sturdy feel, and pieces that seem well made. Other reviewers report early tarnishing, fading color, items arriving broken, and safety issues such as protruding metal. Experiences suggest quality varies between orders.
Many reviewers describe prompt, personal replies and useful order updates. Some customers mention missing tracking information, confusing duty charges, or unhelpful responses when delivery problems arise. Communication complaints show up less often than praise but repeat in negative reviews.
Many accounts describe an easy, enjoyable purchase with fast delivery and elegant packaging. Another set of reviews highlights damaged items, tarnishing, and shipping failures that were not resolved. Overall, reviews split clearly between very positive and very negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Products are high quality and customer service is good.
“High quality of the products and also the costumer service ☺️”
Shopping at Cinco provides modern designs, excellent quality, and fast delivery.
“It's always such a great experience shopping from CINCO!”
Purchased two earrings on sale and found them high quality.
“Great purchase and high quality”
Bracelet tarnished quickly and had a hazardous metal protrusion.
“It’s like a needle which is a hazard.”
Everything purchased was amazing and the experience was seamless.
“the entire experience from start to finish was so seamless.”
Delivery instructions were ignored and Cinco refused to take responsibility.
“they showed absolutely no concern and refused to take any responsibility”
Ordered many items and describes the quality as fantastic.
“the quality is fantastic”
Purchasing from Cinco is always a lovely experience with beautiful jewellery.
“It’s always a lovely experience purchasing from cinco”
Loved ordered pieces; products exceeded expectations and customer service helped.
“Absolutely loved the pieces I ordered”
Customer didn't receive help and had to pay unexpected duty notifications.
“I had to pay the duty payment within 5 days to receive the merchandise.”
After-sales support is prompt, friendly, and consistently provides solutions.
“Responses are always prompt, friendly, and solutions are consistently provided for every situation.”
Website replenishes sold-out items and delivery is usually quick.
“Items are usually delivered really quickly.”
Design, quality, and customer care are praised; pieces remain in great condition.
“Amazing design, quality and customer care :)”
Designs liked but quality inconsistent with unsafe and poorly closing mechanisms.
“The quality is very inconsistent.”
Longtime client praises quality, fast shipping, and great client support.
“Amazing and quality pieces, fast shipping, even better client support”
Customer support is excellent with very fast shipping and beautiful pieces.
“Excellent customer support, very fast shipping, and the most beautiful and select pieces.”
Website shopping is pleasurable with excellent dispatch, communication, and packaging.
“The dispatch and communication services are excellent.”
Delivery was very fast and order updates were prompt.
“the delivery was very fast”
Reviewer praises Cinco's quality, unique designs, and respect for customers.
“I love the quality, their designs, they are truly unique.”
Pieces look stylish with premium quality and purchases are quick.
“everything looks stylish and with premium quality.”
Such a great experience I had with the Cinco company. Was looking for a handcrafted brown necklace and they said their jewelers crafted them in the way I wanted it. Even the prices were affordable.They are verily good at what they do and knowledgeable on their products.I picked up a beautiful white gold handcrafted smooth and high quality diamond tennis bracelet at Cinco's online store. It was $999.99 and then I found out that they are giving an extra 10% off this bracelet if you pay with a Mastercard cash advance. Plus, they also have free shipping to store if you want to collect in store. The customer service team is very polite and helpful.. I highly recommend them as the best place to shop for a necklace or anything else
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cinco is an online jewelry retailer selling contemporary, minimalist collections. Its website shows product photos, descriptions, and prices so shoppers can compare items. Customers order through the site and pay at online checkout. The site also shares shipping and returns details and offers ways to reach support after purchase.