Many reviews point to repeated order problems, including cancellations, partial shipments, and packages sent to the wrong place or never arriving. Customers often say support doesn’t respond and refund requests go unanswered. Several accounts mention defects such as loose threads, stains, and sizing issues, while a smaller number of buyers praise specific items.
Examples from available reviews (Dec 2021 – Mar 2026).
Support was unreachable and refund requests went unanswered.
“Support is completely unreachable”
Order arrived missing the cloak and lacked prior notification.
“it was missing the more expensive item, a cloak”
Received defective sweatshirt and later experienced uncommunicated sold-out item.
“glue or paint soaked through the whole front of the shirt”
Fit quiz helped choose well-fitting, attractive sunglasses delivered quickly.
“They are unique, outstanding and add a touch of elegance to my appearance.”
Order and delivery breakdowns show up repeatedly in reviews. Customers describe partial shipments, last-minute cancellations, misrouted deliveries, and packages that stayed missing long enough to need a refund or reshipment.
Several reviewers say the prices feel high given reports of damage or weak construction, such as torn seams, glue stains, and damaged cloaks. Praise for value is uncommon and mostly limited to one-off notes about fit or how an item looks.
Some longtime customers say consistency and transparency have slipped compared with earlier purchases. A smaller group reports excitement about new items or fast deliveries with good fit, leaving opinions clearly split.
Multiple reviews raise quality issues, including loose threads, unreliable zippers, stains that soaked through fabric, and inconsistent fit. A few people compliment specific products, but defect complaints appear more often.
Many reviewers describe support that doesn’t reply and little to no advance notice about stock, cancellations, or refunds. Other comments point to promotional emails that keep coming even after unsubscribe requests.
Negative experiences outweigh others when service and communication problems ended in refunds, cancellations, or complaints that never got resolved. A clear minority reports positive experiences and finds certain items appealing, creating a sharp contrast in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Support was unreachable and refund requests went unanswered.
“Support is completely unreachable”
Order delayed and canceled without prior communication or refund.
“my items won't be shipped because they're out of stock”
Received only part of order and lacked timely, transparent communication.
“it was only a partial order with it only being the elden ring collection”
Order arrived missing the cloak and lacked prior notification.
“it was missing the more expensive item, a cloak”
Received defective sweatshirt and later experienced uncommunicated sold-out item.
“glue or paint soaked through the whole front of the shirt”
Cloaks are useful but newer items show reduced quality and fit issues.
“noticed a slight change in quality and attention to detail”
Multiple packages were lost or misrouted, requiring refunds and reshipment.
“lost in transit for seven months”
Order held due to item unavailability and poor communication.
“order was held due to unavailability of the item”
Order was canceled shortly before shipment without fulfillment.
“they can't pull through with the order”
Order was mis-shipped to the wrong location and customer experienced delays.
“They sent it to the wrong freaking place”
Product seems high quality but has loose threads and questionable zipper.
“there were a lot of loose threads on the product when it arrived”
Repeated shipping delays and confusing updates led to a refund request.
“I asked for a refund.”
Longtime supporter reports rising prices, declining quality, and transparency issues.
“quality of items in the past year has been unreliable at best”
Preordered items were later reported out of stock and customer service was unhelpful.
“they said oh they were out of stock?? I preordered them??”
Recent purchases show poor materials and construction with loose threads.
“tons and tons of loose string ends”
Longtime customer who preordered and is excited for the new jacket.
“cannot wait to receive it!”
Quality is okay but marketing emails persist despite unsubscribing.
“I have unsubscribed 5 times now and they keep sending me emails”
High prices but poor quality and late, damaged deliveries.
“two DAMAGED cloaks”
Now sends multiple promotional emails and quality has declined.
“they still send you emails out despite you asking them not to”
It was my first time shopping for sunglasses online. I was not sure I would get the correct size since I was used to buying from a local shop where sometimes they allow you to do the fitting. However, my thinking changed when I came across Cloak Supply. I was surprised that they had a fit quiz on their website that would help you get the perfect glasses. This was amazing and immediately answered all the questions. It was very simple. After the quiz, I placed my order and in less than a week everyone was talking about my new Kaleos Selden Cateye Sunglasses. They are unique, outstanding and add a touch of elegance to my appearance. The flames are beautiful and sturdy. I will be placing another order soon because the prices are friendly for such awesome products.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cloak Supply runs an online store for apparel and accessories. Its product pages include descriptions, photos, and sizing guidance. Shoppers order through a standard checkout and use common payment methods. The site lists shipping and return policies and offers customer support channels for order help.