Many reviewers point to quick help from named service agents who sort problems fast. Several shoppers say the dresses are well made, fit well, and draw compliments. Another set of reviews describes repeated trouble with returns and refunds, plus shipping delays and items arriving damaged or not arriving at all. Overall, reviews split between responsive front-line support and weak fulfillment or returns follow-through.
Examples from available reviews (Aug 2022 – Mar 2026).
Chloe promptly resolved an order/refund issue and made it easy.
“She sorted it for me so promptly and made it so easy x thank you Chloe x”
Package misdelivered; customer provided courier proof but service insisted on police report.
“customer service repeatedly insisted it was stolen and pushed for a police report.”
Received a ripped and stained dress and only a small partial refund.
“the dress ripped, it was also stained”
Pleased with purchase; dress was beautiful and well made.
“Beautiful and well made dress.”
Customers often name specific agents and credit them with fast, hands-on fixes. Several reviews describe replies that resolved returns, refunds, and order mistakes within minutes. Others report cancelled orders, double charges, and refund requests that never get resolved.
Some shoppers say the items justify the price, highlighting fabric weight and fit. Many complaints focus on expensive returns, repeated customs charges, or refunds being held back, which makes the purchase feel less worthwhile. Positive value comments appear, but they show up less than cost and refund complaints.
Some customers describe smooth buying, easy checkout, and dresses that worked well for special events. Others mention late or missing deliveries, cancelled orders, and issues that took repeated follow-ups to fix. Experiences range from quick chat solutions to longer delays tied to operations.
Many reviewers describe dresses as well made, with good fabric weight and flattering fits. Another group reports rips, stains, or holes, and says the material felt cheap or sleeves ran oversized. Several low-rated reviews also mention fit problems and surprise quality issues.
Many comments applaud fast, helpful responses by chat and email. Other reviews describe wrong tracking numbers, being asked for a police report for a missing parcel, or messages about missing items going unanswered. Communication feels strongest at first contact and weaker when logistics need follow-up.
Reviews swing from five-star praise for specific support staff to one-star accounts centered on refunds, returns, and shipping. A clear divide runs through the feedback: quick customer-service help versus repeated breakdowns in operations. That contrast shapes overall impressions more than individual product notes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Sitejabber (20) · Reviews (1) · Quotes shortened · As of: March 2026
Natalia provided helpful, effective support resolving the issue.
“Natalia was super helpful and solved my issue!”
Alice resolved my issue within minutes with exemplary customer care.
“I was actually blown away by the speed and the genuiune customer care.”
Ruth resolved the issue efficiently with quick responses.
“Thank you Ruth for resolving my issue so efficiently.”
Chloe promptly helped resolve a return issue despite late deadline.
“Chloe got straight back to me and sorted everything out for me.”
Order was delayed, items appear lost, refund issued but insufficient.
“the items appear to be lost.”
Alice managed returns professionally and provided efficient service.
“Alice went above and beyond to deal with my returns”
Alice helped process a difficult return and improved the shopping experience.
“Alice has been extremely helpful in processing a return I was having difficulty with from my end.”
Ruth assisted with a lost order and obtained a refund.
“Ruth was so helpful in helping me with my lost order and getting me my refund!”
Amy extended returns period and provided compassionate, timely support.
“she immediately alleviated my stress by being so kind given my situation.”
Product has amazing quality and timeless designs.
“amazing quality and timeless designs”
Alice responded extremely quickly and provided excellent customer service.
“Amazing customer service experience”
Responsive service and good-quality clothing worth the price.
“Very responsive and helpful when needing assistance.”
Alice responded promptly out of business hours and provided excellent service.
“answered super prompt and out of business hours”
Pleased with purchase; dress was beautiful and well made.
“Beautiful and well made dress.”
Dresses have original appearance and perfect material.
“Perfect dresses with original appearance.”
LEAH dress fit perfectly with good weight material.
“Good weight material fits me like a glove”
Bought a dress for a wedding and received many compliments.
“Beautiful dress bought for a wedding in Spain and so many compliments were made!”
Initial address error then Natalia cancelled order and resolved the problem.
“she was extremely helpful and understanding.”
Shannon resolved difficulties via Instagram and encouraged repeat orders.
“Shannon was extremely helpful thru the Instagram account!”
Shipping was severely delayed and one dress still hadn't shipped after weeks.
“The Fourth dress still hasn’t arrived”
Dress wasn't shipped and company provided a fake FedEx tracking number.
“They created a fake tracking number with FedEx”
Company generated wrong delivery label and then refused to help.
“company's system generated a delivery label with the wrong postcode”
Received a ripped and stained dress and only a small partial refund.
“the dress ripped, it was also stained”
Dress was too small and returns or exchanges required high extra cost.
“it would cost me $40, even though I only paid $14 for shipping.”
Customer service was rude and charged for wrong items and returns.
“Ammara, if that's even her actual name, was rude and unhelpful.”
Returned several dresses and did not receive refunds; customer service unreliable.
“I ordered several dresses that I returned and I did not get my refund.”
They delayed responses until it was too late to return an item.
“They played games back and forth until it was too late to return.”
Order was over two weeks late and company delayed refund processing.
“wait intil my package that's 2+ weeks late arrives to return it for a refund”
Return was rejected for a supposed 'mark' though the item was unworn.
“one of the dresses I returned didn't meet their returns policy as there was a 'mark'on it”
Returned item but company refused full refund and offered a 20% credit.
“They have since offered me a 20% refund by way of a credit note towards something else.”
Missing item unresolved and still no refund after months.
“they never returned my 180 dollars”
Returned unworn outfits but refund rejected with dubious damage claims.
“Club L rejected the return of the most expensive item (£150 jumpsuit) claiming it had a dirty crotch”
Returned items but refund denied claiming invisible markings, feeling scammed.
“I feel I've been scammed out of £200.”
Company accuses customers of marking returns and refuses refunds repeatedly.
“they sent 'said outfit' back thrown in a postal bag, rolled up in a ball”
Waiting a month for a refund and getting the runaround from reps.
“It's been a month that i've been waiting for my refund”
Company allegedly denies refunds claiming perfume smells to avoid returns.
“THIS COMPANY SCAMS YOU ON REFUNDS.”
Dress arrived ripped and company refused refund in an accusatory email.
“the dress was ripped.”
Dress arrived with a hole and offered refund was insufficient.
“arrived with a hole in!”
Return refused for a tiny unclear stain despite item being unworn.
“They have refused the return because of one little tiny stain”
They claim returned dress was soiled and attached photos of a different item.
“they aren't refunding me because the dress was soiled”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Club L London is a UK online fashion retailer focused on women’s occasionwear. It sells dresses, jumpsuits, and other outfits for weddings, parties, and formal events. Shoppers buy through the brand’s website and can reach customer service by chat or email. Product pages usually include fabric details, sizing information, and care instructions to guide purchases.