Many reviewers describe canceled orders, long shipping delays, and weak after-sale help linked to inventory issues. After buying, many say the company did not respond by email, phone, or social media. A smaller group praises authentic, well-made jerseys and quick delivery once problems were pushed through. Several buyers also report wrong or oversized custom work that the company did not fix.
Examples from available reviews (Nov 2021 – Feb 2026).
Promised delivery dates missed and company unresponsive, reported to authorities.
“No feedback. No replies to my emails.”
Paid for VIP service but order still processing and unresponsive.
“I paid 100 dollars extra for that service,”
Jersey delivered as promised and was authentic with perfect workmanship.
“The jersey is 100% Authentic!”
Customized name bars were oversized and poorly matched; company unresponsive.
“comically oversized name bar with questionable colour matching”
Many reviews point to inventory mix-ups that led to canceled orders and purchases that never arrived. Customers describe long waits even after items were marked as shipped, and some say their orders showed up months late. A few reviews mention the order was eventually filled after follow-up, but that happens less often.
Several reviewers say they paid for premium options or expedited handling but still saw delays or cancellations. Multiple customers mention refunds that were promised but stayed pending after order problems. A few people who did receive their jerseys felt the product was worth the price, though those comments are limited.
Many reviewers show strong frustration, calling the experience "terrible" or a "scam." Complaints often focus on missing updates and custom orders that never got resolved. Positive experiences appear rarely and usually come after the buyer kept following up.
Some customers say they received authentic jerseys with solid workmanship, and shipping moved quickly once the order progressed. Other reviews describe customization issues such as oversized name bars, miscut crests, and poor color matching that were not fixed. Both praise and defect reports appear, with customization mistakes showing up in multiple reviews.
Many reviewers say they got no replies by email, phone, or social messages and received no help after purchase. Several complaints cite ignored questions about tracking, refunds, and customization progress. A small number report better communication after repeated outreach, but those mentions are rare.
Most reviews leave a negative impression, driven by order handling problems and support breakdowns. A minority report authentic, well-made jerseys and fast delivery after escalating issues. Reviews show a clear split between satisfied buyers who got the right items and many customers who faced cancellations, delays, or unresolved customization problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Inventory issues caused cancellations and long delays; customer support was poor.
“arrived nearly 4 months late.”
Promised delivery dates missed and company unresponsive, reported to authorities.
“No feedback. No replies to my emails.”
After a few emails service improved and high-quality jersey delivered quickly.
“Jersey came within 2 days of shipping.”
Inventory control issues leading to confirmed orders later canceled.
“They consistently have inventory control issues .”
Order not shipped, refund promised but not received.
“This is a scam!”
Order remained unfulfilled and customer service was unresponsive.
“No answers via email, phone, or social media.”
Order showed shipped without tracking and customer support unresponsive.
“it had shipped but with no shipping number.”
Paid for VIP service but order still processing and unresponsive.
“I paid 100 dollars extra for that service,”
Order canceled after payment and no response from company.
“Due to high demand order cancelled.”
Sent jersey for customization and heard nothing for a month.
“No customer service after sale.”
Reviewer declines with a brief negative statement.
“No thank you.”
Custom jersey ordered in November never shipped by promised date.
“Please do not order anything from cool hockey,”
Jersey delivered as promised and was authentic with perfect workmanship.
“The jersey is 100% Authentic!”
Customized name bars were oversized and poorly matched; company unresponsive.
“comically oversized name bar with questionable colour matching”
Cresting work was cut wrong and company refused to correct issues.
“the A within DATSYUK was shaped and cut wrong.”
Reviewer states the experience was terrible.
“Terrible. Just terrible.”
We purchased a dozen of customized jerseys for our volleyball team from Cool Hockey.com but were disappointed. The items took forever to arrive. We hoped to use them in an upcoming match but due to delay, we had to use our old ones. Upon delivery, the quality was poor and they had not numbered as we wished. It was not worth the amount paid for it. As a team, we decided not to keep them. Contacted the customer care service, had them returned and we are always following up for our refund. I don’t know when this process is going to end.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
CoolHockey is an online store that sells hockey jerseys and custom team apparel. It offers replica and officially licensed jerseys, with add-ons like stitched namebars, numbers, and team crests. Customers can personalize jerseys on the website by choosing size, fonts, and cresting styles. CoolHockey ships to individual buyers and provides online accounts with order tracking.