Many customers say the custom covers fit well, with neat seams and quick shipping. Several buyers credit the design team with turning drawings into finished covers and double-checking measurements. A clear set of complaints focuses on shipping errors, wrong items, and refund or return requests that remain unresolved. Some users also mention that measuring for custom pieces can be tricky and that differences between material options are not clearly explained.
Examples from available reviews (Nov 2021 – Mar 2026).
Multiple incorrect tracking numbers and poor customer service communication.
“they sent 4 different non-working FedEx tracking numbers”
Design team responded rapidly and delivered perfectly fitting custom covers.
“the design team rapidly responded to my emails”
Tarps were oversized and company refused remake or refund then stopped responding.
“They added their 1-2 inch leeway anyways”
Measurements on website guided purchase; cover fit beautifully.
“The price, timing from ordering to delivery, and fit for purpose was very good.”
Many reviews describe responsive, hands-on help from designers who confirm measurements and produce made-to-order covers. Another group recounts unresolved failures, including incorrect shipments, cancellations that were cancelled, and remakes or refunds that were denied. These negative accounts point to weak problem-solving after the sale.
Numerous customers say the price feels fair for the quality and delivery speed. A smaller group reports billing problems or surprise shipping charges and asked for refunds that did not come through. Those billing and refund issues weigh heavily on value perceptions.
Several reviewers like the online ordering process and the step where measurements get reviewed before production. Others caution that measuring for custom covers is hard for non-experts and that some covers need tweaks for side trays or extra clearance. Repeat buyers describe easy reordering and consistently dependable fit.
Most reviews point to durable materials, clean seams, and covers that match the provided measurements. Some say the material feels low quality, mention internal glued plastics that could rub paint, report items that are too large or too small, and note that differences between material types are unclear. Complaints about wrong sizes and poor material quality show up often in negative reviews.
Many buyers describe quick, clear replies from design and support teams before and after purchase. Others report missing delivery updates, multiple incorrect tracking numbers, and staff who did not change delivery addresses or read customer notes. These communication breakdowns often appear alongside unresolved order problems.
Many reviews describe very smooth orders: accurate custom builds, on-time shipping, and repeat purchases. A sizable, outspoken group reports serious issues, including wrong or poorly made items, difficult returns, and little follow-up. Overall, feedback splits between dependable custom orders and high-impact service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Everything was perfect with my order.
“Everything perfect”
Designer failed to read or review customer comments.
“Designer does not read and review comments”
Tarp used as privacy screen and matched earlier one almost perfectly.
“Another great tarp which we use as a privacy screen.”
Customer attentiveness produced product tailored to fire pit needs.
“Excellent customer attentiveness, product tailored exactly to the needs of my fire pits.”
Professional service, great value, and a perfectly designed, well-fitting cover.
“Perfect fit”
Received wrong colors and poorly fitting covers; customer service requested excessive proof.
“I received two different colors and 2 covers were too tight.”
Charged for shipping that was supposed to be free and company did not refund.
“was supposed to be free shipping and no it was not”
Sun shades arrived shorter than ordered and company refused replacement or refund.
“They arrived and all were 6 inches too short.”
Promised delivery date missed and communication about shipping was poor.
“Suddenly, no communication.”
Company shipped only a cover after crediting the cushion and provided poor support.
“they shipped me the cover ONLY that was supposed to attached to the cushion that I initially paid for.”
Choosing to shop with you was a brilliant decision. It was easy to look through the products displayed on your website, place the order, pay, and receive the delivery on time. For all the queries we had, they were responded to professionally and when the patio furniture arrived, it was just awesome. The quality was first-class, affordable and it was easy to assemble compared to other outdoor furniture that I had previously from another supplier. I would not hesitate to order any kind of furniture at any time and probably recommend my friends. The service and products were 100 % satisfactory.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Covers And All makes custom covers and tarps for patio furniture, grills, boats, pools, and outdoor equipment. Customers can submit measurements and concept drawings, and the company reviews designs to confirm fit before production. The shop cuts and sews products, finishes seams, and offers different fabric types and coatings. It ships orders within the country and internationally, and the online store supports custom specs and multiple material choices.