Many reviewers describe order and refund issues that remain unresolved, often linked to shipping, returns, and promotional promises. Several customers say items arrived damaged or of poor quality. Some name individual representatives and praise quick, polite help, including occasional fast replacements. Overall, feedback is split between a few strong service moments and repeated operational breakdowns.
Examples from available reviews (Dec 2017 – Feb 2026).
Representative Mariam resolved my query quickly and courteously.
“Mariam.a was very helpful and curtious and solved my query immediately.”
Free gift promised with order never arrived and was later unavailable.
“I feel like I have been taken advantage of this is false advertising”
Return refunded less than expected and remaining funds held as store credit.
“the remaining four plus dollars was held in my account as a credit towards another purchase.”
Orders arrived quickly and customer service was very prompt.
“Very prompt and great customer service!”
Several reviews single out a representative, Mariam, for quick, courteous help and problem-solving. Other reviewers describe shipments that never arrived, cancellations that were refused, refunds cut down, and rude or unhelpful responses during returns. Some also report contacting the company repeatedly about damaged items without getting a fix.
Reviewers often say advertised promotions and free-gift thresholds were not honored. Some report higher prices on the website than in the catalog sale, or say promised promo items never showed up. A smaller group directly labels the promotion practices as false advertising.
Customers mention hurdles like return labels that don’t work, missing UPS tracking, and limited sizing choices for apparel. One reviewer said the website showed the business as closed, and at least one person chose not to order after reading other complaints. These issues come up during ordering, returns, and browsing product options.
Some reviewers report thin fabric, clothing that failed on first wear, unfinished paint, and glass arriving broken. Others say the quality was fine and sizing matched expectations, and one person describes getting a quick replacement. Defects and shipping damage appear often enough to come through as a recurring complaint.
Multiple reviews describe long stretches with no updates on refunds, exchanges, or returns, including claims of no communication at all. Others praise fast, helpful replies from specific staff. In at least one case, website messaging about whether the business was open or closed also confused a customer.
Reviews highlight a stark gap between a few standout service interactions and many low-rated experiences tied to fulfillment, refunds, and promotions. Complaints about unfulfilled offers and refunds being withheld show up most often. Positive feedback tends to focus on specific representatives and the occasional issue resolved successfully.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Mostly happy with products but website indicates business closure.
“says they are No longer in business.”
Representative Mariam resolved my query quickly and courteously.
“Mariam.a was very helpful and curtious and solved my query immediately.”
Mariam helped with my queries and I was satisfied.
“Mariam was helpful in dealing with my queries and I was very satisfied with the service.”
Website prices were higher than advertised catalog sale prices.
“I call this a SCAM”
My card was charged but the item never shipped and cancellation denied.
“They were quick to charge my credit card, but I have received nothing.”
Reviewer disappointed pants are not offered in tall sizes.
“Not all women are short with a 29" inseam.”
Clothing fabric was thin and sizes were inaccurate.
“the fabric listed as cotton is like paper -- thin and stiff.”
Did not receive promised free gift set with qualifying order.
“I ordered over $60.00 and never got the gift set.”
Order was charged but shipping tracking showed no record after days.
“UPS has no record of it.”
Free gift promised with order never arrived and was later unavailable.
“I feel like I have been taken advantage of this is false advertising”
Return refunded less than expected and remaining funds held as store credit.
“the remaining four plus dollars was held in my account as a credit towards another purchase.”
Received smaller refund than expected after returns and shipping deductions.
“I spent 62.00 and got back $42.00”
After reading other reviews, reviewer decided not to place an order.
“I’m not going to Order anything.”
Company refused to apply both advertised 20% off and free shipping.
“they would not honor the free shipping since the order then fell below $75.”
Orders had stock issues and customer service couldn't resolve pricing or availability.
“The people on the phone take orders fine but if you have any problems they just go on in circles.”
Still waiting for return refund or exchange after six weeks with no communication.
“Total lack of communication!!!!”
Sweater fell apart on first day and review was not posted.
“Sweater fell apart first day”
Provided return labels no longer work and returns cannot be completed.
“Apparently since Jan 1 they lost their contract with UPS.”
Returns not properly credited and customer service was rude and unhelpful.
“I have not gotten an email to send my copies to, or another address to send my information.”
Longtime customer generally pleased with quality and accurate sizing charts.
“I always receive what I've ordered and am pleased with the quality overall.”
Products arrived unpainted contrary to website photographs.
“When they arrived, however, this was not the case.”
Damaged item required repeated contact and still wasn't resolved.
“still not have the issue resolved is TERRIBLE customer service.”
I ordered a framed collectible from this site. It was a birthday present for my dad. I placed the order on April 16th, and I requested standard shipping because it was a gift and I wanted to make sure that it would arrive in time. The item arrived on April 27th, which was two weeks late and I never got a notification that it had been shipped. When I received the item it was broken (the glass that framed the picture was not attached to the frame). After contacting the company, they were very helpful and prompt with their responses. The replacement was shipped immediately and arrived on time. However, I was not happy with the original experience of getting a broken frame and I gave them 3 stars as a result.
Company promotes and capitalizes on the death of bats and tarantulas.
“they promote and capitalize on the death of bats and tarantulas for their paper weight items.”
Company refused to reimburse return postage despite following instructions.
“they would not reimburse me for the large amount of postage it took to return it.”
Orders arrived quickly and customer service was very prompt.
“Very prompt and great customer service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Creations & Collections runs an online catalog and e-commerce store. Its website shows product photos, prices, and ordering details. Customers can order online or call customer service. The site also highlights promotions, explains how to order, and outlines shipping and return information.