Customers repeatedly mention fast, personal service and knowledgeable staff. When items were out of stock or unavailable, staff offered proactive fixes. In the examples cited, orders arrived as requested. Reviewers said almost nothing about price or how long products last.
Examples from available reviews (Jul 2016 – Feb 2026).
Personalized, prompt return and helpful human customer service.
“Excellent customer service!”
Managers promptly communicated availability issue and provided free express delivery.
“they made a free express delivery.”
They delivered the correct ski boots and hat with professional, timely service.
“they delivered exactly what I wanted; ski boots and a hat for my daughter.”
Staff are knowledgeable, friendly, and highly recommended for SkiMo needs.
“The most knowledgeable, friendly store in Aspen.”
Several reviews describe hands-on, one-to-one help and quick fixes when problems came up. Managers flagged availability issues and set up expedited delivery when inventory caused delays. More than one comment points to attentive, human support instead of automated replies.
Price and value rarely came up in the reviews. These entries include no direct complaints about cost or requests for discounts.
Customers describe clear, tailored interactions during buying and gear setup. One review calls out in-person attention during ski setup that made the purchase smoother.
Few reviews directly discuss durability or long-term performance. One reviewer said the correct items arrived, and others noted staff expertise tied to SkiMo equipment needs.
Reviews point to quick, person-to-person updates on availability and order status. Managers are credited with staying ahead of issues and offering expedited shipping to make things right.
Every cited review describes a positive experience, suggesting steady customer satisfaction in these samples. None of the provided entries show sharp disagreement or negative reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Personalized, prompt return and helpful human customer service.
“Excellent customer service!”
Managers promptly communicated availability issue and provided free express delivery.
“they made a free express delivery.”
Cripple Creek Backcountry is the company I transacted with online for the first time. I had so much fear but they delivered exactly what I wanted; ski boots and a hat for my daughter. I liked their professionalism in customer service, efficiency, and timely deliveries. Also, their wide range of products and competitive prices makes them stand out. The quality of their product is first-class, I appreciate them for that. If you enjoy skiing or desire to, this is the place to shop for all your items. Personally looking forward to getting another set for my two-year-old son soon and probably mine too and a best friend's.
Staff are knowledgeable, friendly, and highly recommended for SkiMo needs.
“The most knowledgeable, friendly store in Aspen.”
Personalized, top-notch service with one-on-one ski setup attention.
“Service is top notch and in this circumstance was very personalized.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Cripple Creek Backcountry is an outdoor retailer that focuses on backcountry skiing gear and accessories. It sells technical skis, bindings, skins, avalanche safety gear, and cold-weather apparel. Product pages list technical specs and sizing details so shoppers can compare options. The site supports online ordering and uses detailed gear descriptions to help customers buy with confidence.