Most reviewers compliment Customon on sharp prints, true-to-size fit, and a simple ordering process. Many say delivery is fast or dependable and that the items arrive as expected. A few reviews describe serious issues, including one case of no shipment and another citing extremely poor materials. These complaints stand out against mostly positive feedback.
Examples from available reviews (Nov 2021 – Feb 2026).
Praised excellent design, high-quality fabrics, and responsive support.
“Excellent design graphics, High quality fabrics, Responsive support staff.”
Product quality was extremely poor and returns were costly.
“Extremely inferior quality products.”
Seller took payment but never shipped and ignored emails.
“they took my money and never sent my hat”
T-shirt arrived in good condition but delivery was slow.
“Delivery took a bit longer than I expected.”
Several reviews describe delivery as fast and reliable. Some customers say their orders arrived quickly or on time. A small number mention slower shipping or delays.
Some reviewers point to fair prices paired with good product quality. Price and value come up, though less often than fit and delivery. One review ties value to quick fulfillment and perceived quality.
Many customers say ordering is easy and that what arrived matched expectations. One review mentions an inconvenient payment method (Wallet), and it appears to be an isolated note. Several reviewers highlight happy gift recipients and that they would use the service again.
Many reviews praise the fabric, fit, graphics, and overall build. Multiple customers say sizing and prints matched what was advertised. One review reports extremely poor materials and expensive returns, which contrasts with the broader praise.
One review describes responsive support. At least one complaint says emails were ignored and that payment was taken with no shipment. Overall, support gets some positive mentions, but a few serious cases describe breakdowns in communication.
Most reviewers describe a smooth experience from ordering through delivery. A minority report severe failures, creating a sharp contrast with the many satisfied buyers. Experiences are mostly positive, with a few notable exceptions.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (2) · Reviews (1) · Quotes shortened · As of: February 2026
Ordering was simple and the product was great.
“Simple ordering, great product.”
Grandson loved the Cane's shirt he received.
“My grandson loved his Cane’s shirt”
The item arrived exactly as ordered.
“Came just as I ordered”
Service was good but payment via "Wallet" was inconvenient.
“Not very happy having to use "Wallet" for purchase.”
They were reliable and fast.
“They are reliable and fast”
Delivery arrived really quickly and reviewer thanked them.
“The delivery came really quick thank you for everything.”
Ordering was quick, easy, and met expectations.
“Quick easy and exatly what I expected”
Hoodies were cute and of good quality.
“Cute hoodies and good quality”
T-shirt arrived in good condition but delivery was slow.
“Delivery took a bit longer than I expected.”
T-shirts fit well and appeared to be good quality.
“Loved the tshirts. Fit well and seem good quality”
The poster matched what the reviewer was looking for.
“Poster of Danger Mouse was just what I was looking for.”
Reviewer really liked their shirt.
“I really like my shirt”
Product had good quality, fair price, and quick delivery.
“Quality product, well priced, promptly delivered”
The hat was nice and fit well.
“The hat I received was nice. Fit well too.”
Praised excellent design, high-quality fabrics, and responsive support.
“Excellent design graphics, High quality fabrics, Responsive support staff.”
Very pleased; T-shirt sizes were actually perfect.
“Very pleased with the T-shirts I ordered the size actually was perfect”
Product satisfied the reviewer but delivery was a little slow.
“Satisfied with the product, delivery a little slow”
Product was quality and arrived quickly.
“Quality product. Arrived Quickly”
Delivery was on time and made the reviewer happy.
“Delivered on time very please made my day”
Fabric, fit, and graphics matched the advertisement; recipient happy.
“Tshirt fabric, fit & graphics are as advertised. Recipient is happy with all.”
Product quality was extremely poor and returns were costly.
“Extremely inferior quality products.”
Seller took payment but never shipped and ignored emails.
“they took my money and never sent my hat”
This was my first Customon order. Service was fast and efficient. I was very pleased they helped me with customising a shirt for my husband. Very attentive and prompt to accomodate any needs. There was a wide variety of shirts to choose from with different templates, fonts, colors etc Print quality is great and customer service was exactly what it should be. I love how it turned out. Would suggest though to please provide instructions on cleaning and care for screen printing shirts as never mentioned nor included in shipped purchase. Other than that no complaints. So I have no doubt that I'll be returning soon to order something else. Thanks!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Customon runs an online store for custom-printed apparel and other print products. It makes items like custom T-shirts, hoodies, hats, and posters from customer designs. Customers upload artwork or pick a design, place an order, and receive the finished printed clothing or accessories. The site offers ordering tools and support channels for design files and order questions. Customon produces the items and ships completed orders to buyers.