Customers describe surprise charges and automatic enrollments linked to recurring shipments. Many mention long hold times, shipping delays, and refunds that arrive late or not at all. Product opinions are split: some figurines and pendants earn strong praise, while several jewelry pieces arrive damaged or already tarnished.
Examples from available reviews (Nov 2021 – Feb 2026).
They automatically enrolled me in costly monthly purchases and ignored refund requests.
“They automatically enrolled me in a monthly purchase with the price at least twice the value.”
Customer service is unresponsive with long holds and deceptive shipping times.
“Hold time is always over 10 minutes no matter what time or day you call.”
Received the shimmering sea pendant quickly and found it spectacular.
“Just received the shimmering sea pendent and it is spectacular!”
Ring finish is tarnishing and company failed to respond promptly.
“it's tarnishing and I can't seem to bring back the beautiful silver brilliance.”
Reviewers often say their accounts were signed up for automatic shipments and their cards charged without clear approval. Several report canceling orders but still seeing charges, then waiting for refunds. When customers dispute billing, some describe representatives as dismissive or not helpful.
Some reviewers say monthly purchases and collectible coins cost more than they feel they are worth. Customers also mention double charges and surprise promotional fees connected to subscriptions. Positive comments about value mainly come from collectors praising specific figurines and a few pendants.
Customers mention long phone hold times and support that doesn’t respond when they try to cancel orders or request refunds. Shipping notices sometimes show up after the expected ship date, and some reviewers say their returns were never acknowledged. A small number also point to inappropriate or confusing mailers and gift messages.
Collectors praise figurines and some personalized pendants for their finish and detail. Many jewelry complaints, however, describe tarnish, missing stones, broken clasps, and items arriving damaged. Several customers say replacements or repairs were promised but arrived late or never showed up.
Multiple reviews cite hold times longer than ten minutes and trouble reaching a representative. Shipping is often described as later than advertised, with updates coming only after purchase. A smaller set of reviews mentions mailer mistakes and billing notices that aren’t clear.
Reviews show a sharp split: strong satisfaction with certain collectibles, alongside broad frustration with service. Billing problems and customer-service complaints drive most negative comments. A smaller group of product-focused reviews offers more positive examples.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
A representative was rude and the fleece jackets seemed cheaply made.
“The Customer Service Representative for Danbury Mint was very rude to me.”
Shipping times were later than advertised and customer service was unresponsive.
“items stated to ship in 2-3 days, however you don't find out your item won't ship until after Christmas”
They repeatedly sent jewelry to my elderly mother, creating a $566 charge.
“This company has completely taken advantage of my 85 year old mother.”
I was charged later for a recurring collection despite no disclosure at purchase.
“Purchased coin for good price and no indication that I was signing up for recurring charges.”
Figurines are outstanding quality and enjoyable for longtime collecting.
“The quality of the figurines are outstanding”
Customer service was non-existent and I couldn't contact them about my order.
“I have found their Customer Service to be pretty much non-existant”
They sent overpriced ongoing coins and customer service was unresponsive.
“three wildly overpriced coins arrived in the post”
I loved the idea of having my daughter, her name and birthdate within the diamond pendant. So, when I came across a personalized diamond pendant at Danburymint.com, I knew that it was the right place to make a purchase..The purchase was done on-line at and was very easy to do. I felt like I had someone looking out for me because I was made aware of all the steps involved in getting the pendant made. When I received the pendant, it was more than I expected. The design was done exactly how I wanted it to be and the diamond cut is perfect and it sparkles a lot. My little princess wears it every single day. She never takes it off. And that makes me feel really happy because I know she thinks of me whenever she wears it. I am even more glad that I opted for this gift. I am very pleased with the product and would recommend it to others.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Danbury Mint is a U.S. retailer selling collectibles and gift items. Its lineup includes collectible coins, figurines, jewelry, and personalized pendants. Customers buy through the company website and direct-mail catalogs. Product pages usually show specs and photos, and the company lists customer-service contacts for orders and questions.