Many reviews describe service problems that never get resolved, including denied delivery claims, slow refunds, and support that stops responding. Several customers also report defects or poor condition on arrival, such as stains, lining separation, peeling straps, and foreign objects inside bags. Other shoppers mention fast shipping and items arriving new and as expected. Overall, reviews split sharply between smooth, satisfactory deliveries and recurring service or quality failures.
Examples from available reviews (Nov 2021 – Mar 2026).
Bag had manufacturer flaws and customer service failed to process refund.
“My bag had manufacturer flaws and now I can’t get anyone there to respond back to me.”
Found used lipstick inside a supposedly new bag; replacement refused.
“I discovered a used lipstick inside the interior zipper pocket”
Bag arrived quickly, in new condition, and the customer was very pleased.
“I just received my bag today and it is BEAUTIFUL.”
Order arrived in new condition and three-day delivery was available.
“Everything arrived wrapped in plastic in new condition”
Complaints often focus on packages reported lost or stolen and claims being denied. Multiple customers describe slow refunds, refused replacements, and being told the carrier is responsible. Several also mention repeated order cancellations and outcomes that vary from case to case.
Customers report unexpected amounts taken out of refunds and extra shipping or return fees. Multiple reviews say advertised discounts or free shipping did not apply at checkout. Some comments also call the shipping cost out of proportion to the item price.
Reviewers point to friction on the website and during ordering, including slow pages and no clear way to cancel. Several customers say shipments arrived without return instructions or that accounts were put on hold during fraud reviews. A smaller set of reviews highlights instant tracking and fast deliveries.
Reviews describe defects on arrival such as dents, creases, lining separation, peeling straps, and debris inside pockets. A few customers specifically say they found used items inside bags that were sold as new. Others report bags arriving new, well made, and in good condition.
Many reviewers say pre-orders were charged at purchase or that cancellations came with no notice. Chat and phone contacts are often described as unhelpful, abruptly disconnected, or invasive. Some customers also report being denied price adjustments after a post-purchase sale.
Negative experiences show up repeatedly across service, communication, and quality. Positive stories of fast delivery and satisfying products also appear, creating a sharp contrast. Overall, the reviews suggest polarized outcomes rather than consistently steady service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (48) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Bag had manufacturer flaws and customer service failed to process refund.
“My bag had manufacturer flaws and now I can’t get anyone there to respond back to me.”
Item undelivered with no notification and slow refund; poor customer service.
“I didn’t received my item as the carrier was unable to deliver it”
Customer service offered no timely solution for a missing gift order.
“Customer service can't do much.”
Wallet lining separated, staining money, and customer service refused help.
“the lining is red and separating causing a big mess.”
Charged at purchase despite product being pre-order and delayed shipping.
“Most companies do not charge until the item is shipped!”
No response to return inquiries and missing return instructions in package.
“There were no return instructions inside the shipping box”
Found used lipstick inside a supposedly new bag; replacement refused.
“I discovered a used lipstick inside the interior zipper pocket”
Leather stained by rain and company's response and return policy were unsatisfactory.
“I feel like the bag is faulty”
Charged shipping despite promotion and unhelpful customer service refused to fix error.
“Charged shipping despite being offered free shipping.”
Package stolen from porch and company refused replacement or refund.
“it was stolen from my front porch”
An item was canceled without notification and customer awaited refund information.
“I was never notified of the cancellation nor any refund being provided.”
Received purse with visible defects and company charged shipping for exchange.
“it had a distinct defect.. a number of visible creases”
Could not cancel an accidental order and customer was forced to keep unwanted item.
“there was no way to cancel online and they were closed”
Multiple order cancellations and alleged fraud review caused charges and poor customer service.
“On review for fraud due to frequent chargebacks”
Website slow, product imperfections common, and return and shipping policies poor.
“The sites themselves are nightmares, take forever to load ALL THE TIME!”
Orders arrived as described; refund processed minus shipping, very pleased.
“I was refunded the money in a timely manner minus the shipping”
Lost bag and customer service gave unhelpful advice and runaround.
“They even suggested I go door to door asking the neighbors if they have my bag!”
Package misdelivered and stolen, claim denied and chat agent disconnected.
“my claim was denied.”
Partial shipment with no resolution from customer service; remaining items missing.
“They take your money and dont send the entire order.”
Returned bag and company deducted $20 return fee unexpectedly.
“they kept my $20 for no reason”
Welcome code advertised 20% off but discount applied only to certain items.
“Welcome code stated 20%off orders, this is false.”
Handbag arrived damaged and customer service didn't respond.
“The handbag had dents and bends.”
Orders were canceled and shipping information was allegedly dishonest.
“They’ve canceled orders for out of stock”
No order confirmation and customer support/chat was unhelpful.
“Chat kept responding "I don't understand" so that was useless.”
Poor packaging and intrusive, demanding customer service during inquiry.
“Customer service was extremely invasive.”
Lanyard appeared flimsy and possibly not authentic.
“the casing is thin and flimsy.”
Order canceled after six weeks with no refund and poor customer service.
“Ilovedooney IS A SCAM 1000%.”
Paid for delivery but customer service was unhelpful and hung up.
“So, she hung up on me!”
Address mistake delayed gift, but company later issued a 20% discount.
“I bought a bag from them it never came”
Return resulted in a $30 shipping deduction and poor return experience.
“they reduced my refund $30 to cover shipping.”
Website error caused wrong address and customer service refused to help.
“One of the customer service reps told me to take it up with UPS.”
Order showed in stock, charged then canceled, refund pending and poor communication.
“the item I had purchased was no longer in stock”
Received an unwanted shipment and incurred return costs for the company's mistake.
“I never ordered an item.. I repeat I never ordered an item..”
Item not received and company refused to file a delivery claim; disputed with credit card.
“they are not filing a claim with the delivery company (UPS).”
Three-day shipping arrived on time and bag exceeded expectations.
“It is better than expected..I love it.”
High shipping and return fees made the purchase unreasonable.
“They charged 15 to ship the bag which was only 35”
Bag arrived quickly, in new condition, and the customer was very pleased.
“I just received my bag today and it is BEAUTIFUL.”
Shipping problems and lack of communication regarding repair made experience negative.
“Even though there shipping is horrible and the customer service is non existent.”
Tracking was instant and the Maritime bucket bag exceeded expectations.
“Worth the wait! Great price.”
Order remained processing then canceled with no live customer support available.
“I am not sure, if this is not an AI scam”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dooney & Bourke designs and sells handbags, wallets, and small leather goods. It offers styles such as totes, crossbody bags, satchels, and accessories in leather and fabric. Customers can shop on the brand’s website and through retail and department store partners. Support includes online customer service and tracking for shipped orders.