Many customers describe dresses that feel well made, fit in a flattering way, and show careful finishing details. Several buyers also mention fast replies from staff and helpful measurement checks. Many others report late or missing deliveries, hard return processes, and refunds being held back. A smaller group points to weak stitching, wrong fabrics, and custom measurements that did not match what they provided.
Examples from available reviews (Dec 2021 – Mar 2026).
Two dresses exceeded quality expectations and arrived on time.
“I ordered two dresses from this shop and both turned out amazing.”
Dress delayed a month; company unresponsive and possibly fraudulent.
“My dress is a month late.”
Customer service double-checked measurements and the dress arrived early.
“Customer service was amazing”
Custom-fit dress arrived several inches off and required expensive alterations.
“Arrived way too large.”
Reviews often mention shipping problems, including long delays, missing parcels, and claims that items were never shipped. Returns also bring repeated complaints, with multiple customers citing high return costs and being asked to send items back overseas. Some buyers do describe issues being fixed, such as being moved to express shipping to clear a delay.
Many reviewers call the dresses good value, pointing to strong materials and a look that beat expectations. Others report the opposite: paying full price for items that did not match the photos and then facing expensive return steps. Reports of refunds being withheld or only partly returned add to concerns about overall value for some buyers.
Many customers describe a smooth experience from order to delivery, with dresses arriving on time and ready to wear. Other accounts describe a stressful run-up to events when dresses arrived late or never showed up. A smaller number mention confusing sizing or unexpected construction that made the dress harder to use.
Most reviews praise how the fabric feels, the detail of embellishments, and the accurate fit of made-to-measure orders. A noticeable minority reports problems such as frayed hems, lace that does not match, and materials that feel cheap. Several reviewers note that correct custom sizing reduces alteration costs, while incorrect sizing leads to expensive fixes.
Several buyers describe clear, quick communication, including measurement double-checks that helped the fit. Other reviews describe customer service that stopped responding or answered slowly during return requests. Overall, reviews show helpful contact before shipping but mixed support after purchase.
Experiences range from very happy brides who received well-made dresses to customers who ran into major service failures. Positive reviews consistently point to fit, finish, and useful pre-order guidance. Negative reviews cluster around shipping, returns, and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Custom sizing produced flawless fit and saved alteration costs.
“The fit was flawless”
Found a beautiful, affordable dress with helpful customer service.
“it was even more gorgeous than I expected, and the quality was incredible”
Ordering through site was smooth and dress arrived stunning and well-made.
“The whole process, from browsing to delivery, was smooth and stress-free.”
Dress is beautiful, high quality, and fits size 12 perfectly.
“I love the dress, it's so beautiful with high quality, great fabric and fits perfectly!”
Lace is beautiful and embellished; reviewer would buy from them again.
“Beautiful lace, it's full of diamonds and everyone says it's so beautiful.”
Custom dress arrived quickly via express service and fit well.
“Their express service is really great.”
Satisfied with soft fabric, intricate pattern, and early delivery.
“I am very satisfied with this dress.”
Reviewer says returns delayed until policy expired and dress quality poor.
“They have a 30-day return policy but delay responding to your request for return until your 30 day limit is up!”
Need to return dress but customer service is unresponsive.
“Customer Service is not responding.”
Dress not ready and delivery delayed, causing stress before wedding.
“my dress wasn't ready for delivery”
Received wrong-colored dress and seller refused to pay return postage.
“Be prepared to pay for return postage when THEY send the wrong dress.”
Dress fit accurately, arrived quickly, and looked beautiful for the wedding.
“The dress for wedding was so beautiful”
We ordered 3 bridesmaids dresses from this company for my upcoming wedding. I read the reviews before ordering and was a little hesitant, but decided to order anyway because of the prices. The dresses arrived quickly and looked just like the pictures online, so I was happy with that. The quality of the dresses was amazing for the price, and the customer service was fantastic. The dresses were also delivered in a very timely manner and very well packaged, with no damage at all. We had to make a few small alterations to the dresses, and the company was more than happy to help us out. We would like to thank their customer service team for going above and beyond to help us out, and we would definitely recommend this company to anyone looking for beautiful, affordable dresses!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Dorris Wedding is an online retailer for bridal and formal gowns. It sells both ready-to-wear designs and made-to-measure options, with product pages that include sizing details. Listings usually show features like lace, embellishments, and fabric descriptions. Customers can place orders through the site, choose international shipping options, and contact the company for pre-order questions and measurement help.