Many reviewers say customer service does not respond and shipping details are hard to understand. Several shoppers report material defects, fit issues, and shoes that hurt to wear. A few comments say the shoes met expectations despite the service problems. Complaints about failed returns and refunds come up repeatedly.
Examples from available reviews (Dec 2021 – Mar 2026).
Shipping times were unclear and customer service provided no updates.
“The shipping time is misleading.”
Leather cracked on one shoe after minimal use and warranty denied.
“one side panel on one shoe had the leather cracking and tearing”
Purchased ballet flats that were extremely painful to wear.
“These have to be the most painful shoes I've ever worn.”
Company changed design and materials, resulting in oversized, unattractive shoes.
“basically a shoe that looks like a clown shoe”
Several reviewers describe shipping timelines as confusing and say they did not get updates without asking. Others report denied warranties or return requests that never got resolved. These service problems often lead them to decide not to buy again.
Many customers say the shoes felt overpriced after arriving with damaged or deteriorating materials. Failed refunds and discount codes add to the value frustration. One lone comment compliments the shoe but still ties it to dissatisfaction with service.
Reviewers describe painful fit in certain styles, including ballet flats. Several say the shoes run large or feel oddly shaped. Fit and comfort issues like these trigger returns and low ratings.
Multiple reviewers point to material breakdowns such as cracked leather and thin insoles. Longtime customers mention shifts in materials and build that they consider lower quality. One comment gives a higher numeric rating, yet it still includes a quality complaint.
Many comments say customer service did not reply during purchase and after problems came up. Reviewers also mention promo codes that did not work and no support to fix the offer. The same lack of communication shows up around refunds, exchanges, and sizing help.
Most feedback is negative, centered on slow or absent service responses and product defects. There is one higher rating, but its text still describes problems rather than clear satisfaction. Taken together, the reviews show recurring operational and quality issues for buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shipping times were unclear and customer service provided no updates.
“The shipping time is misleading.”
Size 6 shoes were too large and customer service didn't respond.
“No customer service whatsoever.”
Leather cracked on one shoe after minimal use and warranty denied.
“one side panel on one shoe had the leather cracking and tearing”
Good shoes but terrible customer service prevents reordering.
“WORST customer service service.”
Return and refund issues left reviewer without refund and customer service unresponsive.
“Earth Shoes has the WORST CUSTOMER SERVICE EVER!!!!”
Gift shoes were much larger and customer service didn't respond.
“we got absolutely no help from customer service”
Purchased ballet flats that were extremely painful to wear.
“These have to be the most painful shoes I've ever worn.”
Company changed design and materials, resulting in oversized, unattractive shoes.
“basically a shoe that looks like a clown shoe”
Advertised discount code didn't work and customer service offered no help.
“invalid/false advertising, non-existent customer service, awful business model”
Longtime customer reports poorer materials and oversized, uncomfortable shoes.
“The quality has really gone down.”
I will never buy from Earth Shoes again. Poor quality control and inferior product. I have been a big fan of Earth shoes, I have been buying them for years. But after my most recent purchase I was sorely disappointed with the quality. The insoles were so thin and flimsy that it was like walking around on cardboard. I found myself limping and had to see a podiatrist to get the pain taken care of. I am returning them as defective and hope they can be replaced with a better quality product. I am very disappointed and I don’t think I’ll buy from them again!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Earth Shoes is a footwear brand that designs and sells shoes under its own name. It offers several everyday styles and a range of sizes. Products include leather and synthetic options and often come with removable insoles. The brand sells through retail outlets and online, and provides customer support and warranty processes for buyers.