Many reviewers point to fast, helpful customer service, with quick refunds and speedy order fixes. Positive feedback often mentions strong seed germination and on-time shipping. Another group reports rotten or incorrect bulbs, bare roots that fell apart, missing seeds, and orders that were never resolved. Several customers also describe slow or absent replies, including no phone answer and no tracking details.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service representative Joel was very helpful and provided gardening guidance.
“Joel in the customer service area was very helpful.”
Several allium bulbs arrived rotted; customer received store credit instead of refund.
“Received several rotted allium bulbs out of a small order.”
Order shipped with no tracking and customer service unresponsive; no refund.
“no seeds and no refund.”
Good products, low prices, and fast shipping.
“Great service and great products for low prices and they ship fast!!”
Reviewers often describe customer service as responsive and helpful, with quick refunds and fast order corrections. Several reviews say specific staff members or prompt email replies made the difference in solving problems. Other reviewers report slow responses and unanswered calls, with issues left open.
Some customers cite low prices, fast shipping, and solid value on seeds and bulbs. Others say the value fell short because seed counts were small, items were missing, or refunds came as store credit instead of cash. The comments show mixed results from order to order rather than one shared view on value.
Some reviewers describe a site that’s easy to use, with immediate confirmations and tracking when it’s provided. Others report shipping that ran past the stated window and packages that arrived without tracking information. That made it harder for customers to receive items within expected planting windows.
Positive reviews report strong germination and good yields from many seed packets. Negative feedback mentions rotten bulbs, incorrect varieties, bare roots that disintegrated, and seed packets that failed or had very few seeds. These quality complaints show up across bulbs, tubers, bare roots, and seed mixes.
Many reviewers praise quick, polite email replies and clear updates about shipping or refunds. Others report no phone answer, emails that weren’t returned, or no tracking updates. The feedback includes both reliable email communication and cases where customers heard nothing back.
Some customers describe smooth orders and successful growing results, while others report serious fulfillment and quality problems that led to refunds or left orders unfilled. The reviews show a sharp split between very satisfied buyers and those who received damaged or missing items with little follow-through. Those opposing experiences shape the overall picture in these reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Tubers arrived missing or in poor condition and resolution was unsatisfactory.
“a tuber was missing, and others ones I did receive were broken or in very poor condition”
Very happy about the outcome of my non-GMO vegetable seeds. Great germination and results on my farm. Easy to use their shopping cart and timely delivery. Also, I'm pleased by their salespeople that advised me on the seeds that would do best on my soil. The yield is so high that we have even started a vegetable selling business. I must say that their vegetable seeds are also of high quality. My first shopping experience was great. It's as a result that I have placed another order consisting of beans and cucumber seeds. I am hopeful the entire will be as smooth as the previous one.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eden Brothers is an online retailer that sells seeds, bulbs, tubers, and bare roots for home gardeners and small farms. The site lists flower, vegetable, herb, and native seed varieties, including heirloom and non-GMO options. Product pages usually include planting instructions, spacing and depth tips, and notes on seasonal availability. Customers order through the website, with payment, confirmation emails, and carrier tracking options available. The catalog includes single packets and bulk quantities for many types of garden projects.