Customers often praise fast delivery, correct orders, and competitive prices. Many reviews also mention return and refund problems that were not resolved, along with slow or absent email replies. Several reviewers say their shoes arrived damaged, used, or possibly counterfeit. Ratings show a clear split between strong shipping experiences and serious complaints about service or product condition.
Examples from available reviews (Sep 2010 – Mar 2026).
Orders arrived quickly with correct items and competitive pricing.
“They’ve delivered usually sooner than expected and are exactly what I ordered.”
Received apparently used, damaged shoes with torn box and defects.
“they sent me used shoes with a lot of flaws.”
Purchased discounted Saucony shoes with fast, free shipping and perfect fits.
“The shoes were perfect and the shipping was FAST and FREE.”
Packaged return using prepaid label and received PayPal refund within a week.
“Within a week the money was back in my PayPal account.”
Reviews show uneven return handling. Some customers got quick refunds and helpful phone support. Others describe late or missing refunds, surprise return fees, and recurring billing that was difficult to cancel.
Many buyers point to low prices, discounts, and on-time shipping as key value points. Some say return costs or recurring charges reduced that value. Praise for pricing often appears alongside comments about the wide selection.
Several reviewers mention quick processing and on-time delivery. Others report wrong orders, long waits for return labels, and exchanges that took a lot of time. Phone support gets occasional praise, while email responsiveness is often questioned.
Multiple reviews describe items arriving damaged or worn, or missing parts, such as torn boxes, missing insoles, and paint flaws. Some buyers say products met brand expectations and held up over time. Suspected counterfeit or used items come up repeatedly.
Many reviewers say emails went unanswered and follow-up on delivery or returns was poor. Others report next-day email replies and quick help by phone. Overall, responsiveness varies widely by channel.
Experiences split between smooth purchases with fast delivery and serious problems tied to refunds, returns, or product defects. Reviews include both very satisfied customers and strong complaints that affected final ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (4) · resellerratings.com (3) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer reports no email responses and alleges credit card fraud.
“They dont aswer emails!”
Packaged return using prepaid label and received PayPal refund within a week.
“Within a week the money was back in my PayPal account.”
They don't answer emails about delivery timing for ordered boots.
“They dont answer e-mails on when I will recieve my order.”
Orders arrived quickly with correct items and competitive pricing.
“They’ve delivered usually sooner than expected and are exactly what I ordered.”
Reviewer couldn't find order number and experienced poor communication about returns.
“Communication is awful...”
Returned item but has not received refund and reports no responses.
“I returned an item but still haven’t received my money back.”
Reviewer received allegedly fake, poorly made premium-brand shoes twice.
“Out of the box paint coming off.”
Good shoe selection but returns at customer's expense were unclear.
“the return is on your own cost.”
Reviewer was charged recurring VIP fees and couldn't cancel by phone.
“I continued to be charged the $20 recurring fee each year.”
Received Adidas shoes on time and found product quality satisfactory.
“Shoes are of high quality, as Adidas should be.”
Support delayed and unhelpful resolving defective shoes, returns not free.
“Don't count on it.”
Astonished by selection and prices; shipping was fast and timely.
“The shipping was really fast and the shoes came to me in a timely manner.”
Return was promised free but company later demanded payment for return.
“They saiid return is free of charge and now they want me to pay it!”
I ordered a pair of sandals, a dozen assorted socks, and insoles. The delivery was timely, everything was beautiful and unique, but the sandals were small in size. The prices were great, kind customer service, and finding the products on the catalogs was also effortless. However, I have an issue, the salespeople need to be more careful. They need to correctly put down the orders to avoid delivering the wrong products to customers. There is nothing that is so hectic as a return process. It is time-consuming and draining. Having had a similar episode with a clothing company, I opted to give my sister the sandals but still let the company know they are failing the customers. The customer care service rep promised to look at the issue since it had become a concern.
Returned oversized shoes and received refund with fast shipping and email replies.
“Fast shipping, fast reply on emails.”
One shoe arrived in terrible condition and reviewer suspects counterfeit items.
“One of them was ok, the other in terrible condition.”
Shoes arrived in plain box without insoles, raising authenticity concerns.
“not a Nike shoe box.”
Received apparently used, damaged shoes with torn box and defects.
“they sent me used shoes with a lot of flaws.”
Pleased with selection and footwear quality despite somewhat high shipping.
“Huge choice and excellent quality of the footwear.”
Waited weeks for label then required to pay expensive return shipping.
“I have to pay more than €22,- for returning the shoes, which is 1/3 of the price!!!”
Ordered Monday and received accurate shoes by Friday, very satisfied.
“The shoes are impecable, just as described and ordered.”
Company's service declined after 2019; order delayed and customer service unhelpful.
“This is horrible customer service, total absurd.”
Shoes fell apart after five months and owner responded angrily.
“Bought a pair of running shoes that fell apart after 5 months.”
Paid with PayPal, got next-day customer service response and timely delivery.
“Payed with Paypal, have contacted customer service with question - got answered on the next day.”
Shipped quickly and received shoes at a very competitive price.
“They were shipped the next day, and I received them the 21st.”
Purchased discounted Saucony shoes with fast, free shipping and perfect fits.
“The shoes were perfect and the shipping was FAST and FREE.”
Phone support was great and an order shipped same day arrived quickly.
“Nothing but good things to write.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
eFootwear is an online retailer focused on footwear and related accessories. The website lists brand-name running shoes, casual sneakers, boots, and seasonal sandals. Product pages show photos, size options, and pricing to help shoppers choose. Customers can check out online, select shipping, and track orders on the site. Support is available by phone and email for order or product questions.