Customers often mention fast shipping, simple online ordering, and listings that match what arrives. Many describe responsive support and competitive prices. Some reviews detail delivery problems, including missed deliveries, shipments sent to the wrong address, or items arriving damaged. A few complaints remain unresolved and stand out sharply against the mostly positive feedback.
Examples from available reviews (Aug 2019 – Mar 2026).
Order processed without any problems.
“No problems with the order whatsoever.”
Frequent updates and very fast shipments resulting in four deliveries.
“Constant updates.”
Reviewer experienced horrible service and will never use this dealer again.
“Horrible service. I will never use this dealer again.”
Received mostly damaged merchandise and were unhappy with product quality.
“merchandise received was 85% DAMAGED.”
Many reviewers point to quick fulfillment, easy ordering, and support staff who fix issues when they come up. Others describe shipping breakdowns such as deliveries to the wrong address, missing packages, and one review calling the service “horrible.”
Customers frequently call out low prices and strong affordability for tools and instruments. A small number ask for modest price drops on certain items.
Reviewers describe a straightforward website and product descriptions accurate enough to guide selection. Several mention fast navigation and smooth purchases, while a few say delivery delays hurt the experience.
Many customers say the products fit well and perform well for the price. Some report items arriving damaged or heavily damaged, pointing to occasional issues with protection in transit or handling.
Reviews often mention regular updates, quick notifications, and knowledgeable staff, especially for institutional orders. A limited number cite weak follow-up after deliveries go to the wrong place.
Most reviewers report orders that go as expected, repeat buying, and overall satisfaction. A minority describe unresolved service failures that contrast strongly with the positive reviews.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Easy online ordering, prompt shipping, and positive overall service.
“Order was easy to complete online.”
Easy online ordering, prompt shipping, and positive overall service.
“Order was easy to complete online.”
Frequent updates and very fast shipments resulting in four deliveries.
“Constant updates.”
Frequent updates and very fast shipments resulting in four deliveries.
“Constant updates.”
Discovered Engineer Supply and received quality instruments despite delays.
“quality instruments that I previously could not afford”
Discovered Engineer Supply and received quality instruments despite delays.
“quality instruments that I previously could not afford”
Fast shipping and great prices; customer recommends the company.
“Extremely fast shipping and amazing prices.”
Good website and prompt shipping; satisfied with product quality and fit.
“Very pleased with quality for price.”
Positive interaction with customer service; reviewer found what they wanted.
“Good work out with Customer Service and know what I am looking for it.”
Fast delivery, good merchandise, and very good communication.
“Fast delivery on great merchandise.”
Mostly satisfied but suggests some prices should be lower.
“Almost perfect, some prices could be a bit lower but other than that - good”
EngineerSupply is the best place to buy all of your surveying needs! Customer service has been amazing and very helpful with any questions I've had. They also have an online store that provides more than just one option--it's really easy for people like me who don't want to spend hours looking around at different stores or websites before they make their purchase decision. My only problem was when my screw clamp tripod arrived damaged because there were some issues during shipping but luckily it was under warranty and the sales team was so quick to help, so no problems there. Thanks Engineer Supplies. I'll definitely be ordering more items soon.
Pleasure doing business with the company.
“Pleasure doing business with you.”
They provided everything needed for her.
“Everything we needed for her.”
Fast delivery and a good product.
“Fast delivery & good product”
Item was delivered on time and in good condition.
“ITEM ORDERED WAS DELIVERED ON TIME AND IN GOOD CONDITION”
Experienced staff handled govt. accounting and processed order smoothly.
“The staff was experienced in handling govt. accounting and order proceeded without a hitch.”
Website was easy to use and product descriptions were accurate.
“The website was great to use.”
Received wrong item but customer service resolved the issue promptly.
“the product was incorrect.”
Order arrived on time and met expectations.
“What I expect and on time”
Reviewer experienced horrible service and will never use this dealer again.
“Horrible service. I will never use this dealer again.”
Order processed without any problems.
“No problems with the order whatsoever.”
Company sent order to wrong address and failed to follow up.
“The company sent my order to a wrong address.”
Reviewer praises the product as great, fast, and affordable.
“great good awesome fast affordable”
Customer received a survey but did not receive the product ordered 7/18/19.
“Got this survey, but no product! Ordered 7/18/19.”
Received mostly damaged merchandise and were unhappy with product quality.
“merchandise received was 85% DAMAGED.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Engineer Supply sells tools, test instruments, and industrial supplies online for engineers and technicians. It posts product specs, datasheets, and technical manuals so buyers can compare models and performance. The site offers standard online checkout, institutional purchasing, and invoice options for business accounts. Product pages list part numbers, compatibility notes, and search filters to narrow choices quickly. Support teams help with technical questions and orders by phone and email.