Reviewers often highlight quick, hands-on support, with many replacements shipped the same day or the next. Several buyers say installation goes smoothly when they follow the images and instructions for mounting. A small number report getting no reply after reporting defective units. Isolated hardware failures show up across different orders and sometimes lead to warranty requests.
Examples from available reviews (Dec 2021 – Mar 2026).
Amelia arranged a hassle-free replacement for a bad light bar.
“She arranged for a replacement with no hassles or delay.”
Two of eight lights failed to charge, though replacements were easy.
“I ordered 8 of these lights, but unfortunately, 2 of them did not take a charge.”
One defective unit and the company was unresponsive about warranty.
“the company is not responsive at all”
Works well after correct installation as pictured; reviewer plans more.
“must be attached exactly as the picture states.”
Several reviews mention specific agents and describe fast, personal handling of replacements. Customers cite same-day or next-day shipping, plus step-by-step troubleshooting. A few reviews describe cases that never got resolved, so service results vary.
Pricing and value come up rarely. One reviewer mentions reasonable prices along with effective cleaning supplies. Most comments focus on support and how the products work, not on cost.
Customers describe clear installation steps and say setup is easy both on the website and during installation. Several stress that correct mounting orientation matters for proper operation. Very few comments address software or app usability.
Many reviewers say the products work as expected once installed. Others report early failures, including lights that would not charge and charging ports that broke. When something fails, customers often receive replacement parts under warranty.
Most favorable reviews describe quick, polite replies from support. A small but noticeable group says phone calls and emails about defects went unanswered. This split leads to uneven expectations about response times.
Reviews split between very satisfied customers, often due to fast replacements, and a smaller group with complaints that did not get resolved. Positive stories point to successful installation and dependable follow-up. Negative accounts focus on no reply during warranty problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
One defective unit and the company was unresponsive about warranty.
“the company is not responsive at all”
Unable to reach the company while the fan reverses direction.
“I have been trying to reach your company by phone and email. No respond”
Customer service quickly arranged a replacement after a minor issue.
“he promptly arranged for a replacement to be sent my way.”
Customer service provided quick, detailed help enabling successful installation.
“They were very quick and detailed in responding to my questions”
Amelia assisted promptly and sent a replacement after testing.
“Amelia was quick to send me a replacement unit.”
Amelia sent a replacement after the LED strip charging port broke.
“so she sent me a new one.”
EShine quickly replaced a defective undercounter LED after troubleshooting.
“I received the replacement LED bar and the light works just like it’s supposed to.”
Amelia promptly sent a replacement sensor, received in under three days.
“My replacement sensor was sent out immediately and I have already received it.”
Amelia arranged a hassle-free replacement for a bad light bar.
“She arranged for a replacement with no hassles or delay.”
Works well after correct installation as pictured; reviewer plans more.
“must be attached exactly as the picture states.”
Amelia quickly troubleshot and sent a replacement after a year.
“Amelia quickly helped troubleshoot then send the needed replacement part.”
Company honored warranty and Amelia handled the replacement after seven months.
“wow a company that actually lives up to its warranty”
Company was very responsive and pleasant to deal with.
“Very responsive company.”
Products and website were easy to set up and customize; support helpful.
“Products were very easy to set up and use”
Products are great and customer service is excellent too.
“EShine products are great!”
Customer service was superb and stood behind the product.
“Superb customer service...Standing behind their product...”
Some LEDs failed early, but replacements were quick and easy.
“A very helpful lady made getting replacements quick and easy.”
Support responded quickly and sent a replacement sensor within 24 hours.
“The bar arrived within 24 hours to my mailbox by USPS.”
Two of eight lights failed to charge, though replacements were easy.
“I ordered 8 of these lights, but unfortunately, 2 of them did not take a charge.”
LED bars failed but Paul arranged replacements under warranty.
“He is mailing me replacement lights bars that should be arriving in about 4 days.”
The service offered by EShine is top notch. I ordered Angelwax Absolution Carpet Cleaner to help remove some deep-set dirt and stains from my carpets, and the results were amazing. EShine provide a great service and their prices are very reasonable. They also offer fast and prompt delivery. The customer service team are very efficient and helpful, which is a big plus. Overall, it seems that Angelwax Absolution Carpet Cleaner is a highly effective product that is also great value for money. If you're looking for an effective carpet cleaner to keep your carpets spotlessly clean, Angelwax Absolution Carpet Cleaner is a top choice. I will definitely be using EShine again.
5/5 stars. Thank you EShine!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
EShine supplies LED lighting fixtures and electrical accessories for homes and businesses. The company sells online and lists technical specs on its product pages. Many items include installation guides and replacement-part options. EShine posts warranty terms and ships orders to customers in the United States.