Reviews repeatedly flag weak durability and order-fulfillment issues. Many customers mention personalization mistakes, sizing problems, and late deliveries. Fewer reviews describe fast replacements or quick fixes from the company.
Examples from available reviews (Jan 2019 – Mar 2026).
Bracelet broke and lost a gem within a week; customer service unhelpful.
“Horrible quality and awful customer service.”
Stone fell out and customer service did not reply to inquiry.
“I never got a reply when reaching out to customer service.”
Guaranteed delivery missed Christmas and order arrived late; refund limited.
“Now it won't be here until 12/27.”
Company promptly replaced scratched engraved necklace and resolved issue.
“Eve’s Addiction immediately offered to send me a new one!”
Reviews describe mixed customer service. Some customers say the company sent immediate replacements or free reshipments for damaged or missing items. Others report emails that went unanswered, refunds that were denied, or repair offers that came with a fee.
Several buyers say items look cheaper and smaller than the photos and feel overpriced as gifts. Multiple reviewers describe pieces as flimsy or liken them to low-cost retail chains. A few customers received well-made pieces and felt the price fit what they got.
Many buyers report shipping issues, including late or canceled orders and missed holiday delivery windows. Some items arrived in the wrong size, with unreadable engraving, or with clasps and links that made them unusable. A smaller number of orders shipped quickly and arrived without problems.
Many reviews mention stones falling out, visible glue, scuffed lockets, and metal that bends or tarnishes. Several customers question material claims on items sold as sterling or higher grade. A minority say their jewelry arrived sturdy and well made.
Customers often mention emails that never got a reply and phone calls that went nowhere. Other complaints point to wrong personalization, return problems, and rude responses when staff did reply. A small group of reviewers says the company reached out and resolved issues.
Reviews split sharply between many low ratings citing defects and no response, and fewer high ratings that praise how problems were handled. This divide shows up across product quality, shipping, and service. Positive service outcomes appear, but less often than negative accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · resellerratings.com (15) · Quotes shortened · As of: March 2026
Ring was malformed and cheaply made, customer service unresponsive.
“I was literally easily able to reshape the ring with 2 fingers”
Package marked delivered but customer never received it and refund denied.
“they said it was delivered.”
Attempted last-minute birthstone change but company refused and shipped.
“I sent the request 9 minutes after my order confirmation and was told that it was already sent out”
Sterling bracelet felt insubstantial with an unusable tiny clasp.
“The weight of the sterling is laughable”
Engraving was too small to read and customer service unhelpful.
“you cannot read the engraving.”
Company promptly replaced scratched engraved necklace and resolved issue.
“Eve’s Addiction immediately offered to send me a new one!”
Stones and charm were poor quality and company refused replacement.
“Customer service terrible.”
Some pieces tested as not silver despite being sold as sterling.
“selling FAKE silver jewelry that is sold as real sterling”
Necklace thin and flimsy; clasp too small to use.
“it was very thin. Easily bends.”
Order was mishandled multiple times and customer service failed.
“messed up on my order not once, not twice but three times!!!”
Personalized bracelet arrived cheap and poorly engraved.
“The leather was cheap,and the stainless steel was even cheaper and flimsy.”
Company promptly replaced a missing ring free of charge.
“they send the other ring free of charge no questions asked”
First order had great customer service and gorgeous ring.
“Wonderful, helpful customer service as well as great merchandise.”
Returned rings were not refunded after a month despite communication.
“After a month they have not refunded my $.”
Order was canceled without notice and not delivered before Christmas.
“Your order was canceled”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eve's Addiction is an online jewelry retailer selling personalized and fashion jewelry. The lineup includes engraved necklaces, birthstone bracelets, rings, and charm pieces. Shoppers can customize items with initials, birthstones, and engraving. Product pages show photos and descriptions, and the site includes contact details and return policy information.