Feedback on Expercom is sharply split. Many customers say in-store repairs are fast and effective, and refurbished items arrive quickly. Others describe orders canceled without explanation, damaged or wrong items delivered, and shipping estimates that keep slipping. Prices often come up as lower than Apple, but shipping and return policies frustrate some buyers.
Examples from available reviews (Jun 2009 – Mar 2026).
They sent a damaged MacBook and failed to resolve the return.
“the item we received was not the item that was shipped”
They cancelled orders without providing reasons or explanations.
“cancel your order with no reason or explanation”
They recovered my MacBook data quickly and waived the rush fee.
“Within 2 DAYS.”
Staff were helpful and refurbished iMac arrived quickly and in great condition.
“Shipped next day.”
Many reviews praise quick repairs and knowledgeable in-store technicians. Just as many describe repairs that failed or were done wrong, missing parts, and lost customer media. The result is a clear split in repair outcomes rather than one steady level of service.
Several reviewers point to prices below Apple and good experiences buying refurbished items. That price edge often sits alongside complaints about returns, shipping speed, and canceled orders. Value comes up in a small but repeating set of reviews.
Store purchases and repeat buying are often described as smooth and dependable. Online orders repeatedly run into issues such as unexplained cancellations, validation holds, and long shipping windows. Reviews consistently describe these as two different customer paths.
Multiple customers say refurbished devices arrived in good shape. Others report receiving damaged or incorrect items, or losing software or media during service. Overall, handling of inventory and returns appears inconsistent.
Several reviews mention cancellation notices that offer no clear reason, followed by conflicting explanations from staff. Customers also describe shipping delays and estimated ship dates that suddenly move out. Communication problems often show up alongside order and fulfillment issues.
Longtime customers describe reliable service and repeat purchases. Other reviewers report unresolved orders, failed repairs, and lost items that drove low ratings. Overall, reviews split between happy repeat buyers and customers who ran into major breakdowns.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They sent a damaged MacBook and failed to resolve the return.
“the item we received was not the item that was shipped”
They cancelled orders without providing reasons or explanations.
“cancel your order with no reason or explanation”
I wanted to leave my thoughts about the Expercom company. I bought an Apple watch from them a few weeks ago and I have great experience with them. Everyone here is knowledgeable and very nice. I chose to get more information about watches instead of buying online, but you can do that as well! The customer service was excellent and I am glad I stopped in their store. I've learned a lot about new technologies during a friendly conversation with an employee. After the conversation they let me know what the best option for me is and even recommended some cool new models. They are simply best place if you want to buy Apple Watch
They lacked parts for a scheduled battery appointment, wasting my day.
“they dont have all the parts”
They offer lower prices but have tight returns and slow shipping.
“Their price is almost always lower than apple”
Order cancelled due to unexplained validation, staff provided conflicting information.
“mysterious cancellation email”
Their system cancelled my international order and would not reinstate it.
“cancelling the order, due to the "Mexico Flag”
They delayed shipping and extended the estimated ship time without notice.
“they will take at least 6 to 12 business days to ship”
They recovered my MacBook data quickly and waived the rush fee.
“Within 2 DAYS.”
They suggested an unnecessary hard drive replacement and lost my software disc.
“I can only assume the program was either thrown away or stolen by an employee”
Longtime customer praises their responsive service and prompt shipping.
“It's always easy to get a live person on the phone”
They failed to fix the wireless issue and repaired the wrong component.
“repaired my dvd burner”
They cleaned Jell-O from the MacBook and fixed it for $40.
“cost = $40.”
Regular buyer says Expercom is fabulous and reliable.
“They're fabulous!”
Staff were helpful and refurbished iMac arrived quickly and in great condition.
“Shipped next day.”
Multiple purchases were reliable with good pricing and prompt processing.
“I have made a total of 5 purchases in the past”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Expercom sells and services Apple-compatible hardware and accessories in retail stores and through an online shop. It sells new and certified pre-owned Macs, iPhones, and related peripherals. The company offers device diagnostics, component repairs, and data-recovery services for consumer hardware. It keeps replacement parts and accessories in stock and handles shipping and returns for online orders.