Customers often report shipping mix-ups and order mistakes. Many say the company’s contact options don’t work or go unanswered. Shoppers frequently describe clothing as defective or not as shown, and say refunds or returns are hard to get. A few reviews mention acceptable or better items, but those are uncommon.
Examples from available reviews (Dec 2021 – Mar 2026).
Exchange requests ignored and all listed emails bounce back.
“they all bounce back as not existing”
Jeans were sewn shut and company provided impractical return solutions.
“jeans and they were all sewn shut where you are supposed to button”
Shirts never arrived and company refused to refund payment.
“They stole my money.”
Dress differed from website photos; lace and material didn't match.
“it is not made of black satin with black lace as depicted in the photograph.”
Service-related reviews repeatedly mention incorrect or incomplete shipments. Several people describe refunds being refused, being told to pay for expensive returns, and follow-up messages that go unanswered. Positive comments about service are rare in these reviews.
Several customers say the items felt overpriced for the materials and finish. Reviewers mention surprise extra charges and being offered coupons instead of full refunds. Reports of good value are minimal.
Buyers report orders not arriving, long delivery times, and tracking that still shows items never received. Multiple reviewers say return emails bounce and contact addresses can’t be reached. A small number of customers say they got at least one acceptable item among several poor ones.
Reviews often say items don’t match the website photos, come in the wrong size, or show clear defects such as buttonholes sewn shut. Several reviewers call the items counterfeit or made with cheap materials. A minority rate the product quality positively.
Many reviewers say they get no reply after reaching out, and that several support emails bounce or don’t work. Some describe support going silent after a complaint. Quick, clear replies from support appear uncommon in these reviews.
Overall, the reviews describe a mostly negative experience centered on ordering, product quality, and support. Problems with returns and refunds come up repeatedly. A few higher-rated or mixed reviews appear, but they are limited.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Extratopia I recently purchased a dress in black satin pleated lace that I absolutely love. from Extratopia Online company.
It is by L. Dior, and although I adore the dress, it is not made of black satin with black lace as depicted in the photograph.
It's floral lace, which is still lovely, but it's not at all what I had hoped for or expected.
Despite the fact that I want to purchase more gowns from this online clothing store, I wish they would sell apparel that genuinely looks like the clothing in the photographs on their website.
This is something really crucial and significant to keep an eye out for if you are preparing to place a purchase online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Extratopia is an online clothing retailer that sells items such as shirts, jeans, jackets, and dresses. Each product page shows photos, size guides, and prices. Customers order through the website and can use standard payment methods. The company ships internationally and posts delivery and return policy pages on its site.