Many reviewers say branded sunglasses arrived quickly, packed with a case and cloth. A steady stream of reviews mentions broken frames, loose or missing lenses, and items described as counterfeit. Multiple customers report delivery mix-ups, long tracking delays, and limited or no help from support. Several buyers point to low prices and a few cases of helpful service.
Examples from available reviews (Mar 2017 – Mar 2026).
Company reported delivery but customer never received order and couldn't reach support.
“Company said order was delivered but I never received it.”
Reviewer says glasses were knockoffs that fell apart and company provided no contact.
“the high-end Serengeti glasses I received were knockoffs.”
Reviewer frequently orders and finds sunglasses affordable and generally good quality.
“They offer good sunglasses cheap AF.”
Return accepted but company deducted return shipping from refund, reviewer felt ripped off.
“they will deduct on my refund!”
Some customers describe staff as helpful and quick, with orders handled smoothly. Many reviews also mention refusals to fix defective frames and strict use of short warranty periods. A few reviewers say they turned to payment disputes when service issues went unresolved.
Reviewers often praise the low prices and say the purchase felt like good value when it arrived. Repeated complaints mention return shipping fees, refunds reduced by deductions, and duplicate charges that cut into the value. How refunds and returns are handled seems to fuel many negative views on value.
Many shoppers report an easy checkout and quick delivery when orders go through. Others say shipments never arrived or took weeks, with weak tracking updates. These opposite outcomes lead to very different buying experiences.
A large set of reviews describes frame problems such as missing screws and lenses popping out, along with items called knockoffs. Several other reviews say authentic branded sunglasses arrived undamaged, with a case and cleaning cloth. Reviews split sharply between defect reports and confirmations of genuine products.
Customers repeatedly say support happens only by email, replies come late, and there is no phone option. Multiple complaints mention orders marked delivered that never showed up and trouble proving returns. Tracking problems and silence from support come up most often.
Reviews divide between very satisfied buyers who got fast shipping and unhappy buyers dealing with defects or missing deliveries. Recurring themes include poor communication and disputes over returns or refunds driving the negative experiences.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (14) · Trustpilot (13) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item misdescribed, actually sized for children, and customer charged return shipping.
“the Puit Vipers are for kids not adults”
Reviewer had a good personal experience despite others' negative feedback.
“my (only) experience was good.”
Reviewer reports receiving great service from the company.
“I had great service with them”
Company reported delivery but customer never received order and couldn't reach support.
“Company said order was delivered but I never received it.”
Customer waited three weeks and experienced poor tracking and email-only support.
“Been waiting for 3 weeks for my sunglasses to arrive.”
Reviewer warns about no phone contact and unprofessional email delays.
“The major red flag is no phone contact.”
Sunglasses lost screws after light use and company refused repair or return.
“It lost screws about 1 month of light use.”
Reviewer says glasses were knockoffs that fell apart and company provided no contact.
“the high-end Serengeti glasses I received were knockoffs.”
Reviewer frequently orders and finds sunglasses affordable and generally good quality.
“They offer good sunglasses cheap AF.”
Customer returned ill-fitting shades but lost money due to unreimbursed return shipping.
“They said they don’t reimburse the shipping cost.”
One lens popped out after under a year; company cited 30‑day policy.
“one of the lenses came out of the frame.”
Reviewer suspects they received counterfeit products and received no email response.
“I think they ship me some bootleg products”
Order process was quick and painless; product quality yet to be determined.
“Quick and painless order process.”
High-end Serengeti glasses fell apart and were identified as knockoffs.
“Hi End Serengeti Glasses fell apart”
Customer returned ill-fitting shades and lost money because return shipping wasn't reimbursed.
“I lost 10$ Without product.”
Package arrived early and Ferragamo sunglasses exceeded the reviewer's expectations.
“the Ferragamo sunglasses looked absolutely amazing”
Company charged two cards but refused to refund duplicate charge despite proof.
“They actually charged both cards”
Received sunglasses; one lens came out and return window had passed.
“one of the lenses came out of the frame.”
Carrera sunglasses arrived quickly, were authentic and met expectations.
“They are absolutely perfect and came with the case and the cleaning cloth.”
My experience with Eyedictive has been nothing but positive. I was looking for a pair of aviator sunglasses and a friend told me about this site and I'm so glad he did! I love the selection. I checked out the site, and found it very easy to use and navigate. They had a large selection of many different styles at many different price points. I am so happy I stumbled upon this website. The price is more than fair, shipping was extremely fast, and the product itself is perfect! I'll definitely be checking out this site again next time I need a new pair of shades. Five stars all the way.
Buyer did not receive a Lacoste order and will not reorder.
“My order did not arrive”
Return accepted but company deducted return shipping from refund, reviewer felt ripped off.
“they will deduct on my refund!”
Saw a deal on Facebook and enthusiastically ordered sunglasses.
“Authentic!”
Fast delivery, good packaging, and an overall awesome deal.
“Got an awesome deal fast delivery.”
Reviewer reports having a great experience with the site.
“I had a great experience with the site”
Seller did not ship glasses and buyer had to dispute via PayPal.
“This seller Did not ship the glasses to me”
Buyer returned glasses but company claimed non-receipt and charged $200.
“Eyedictive claimed I never returned the item.”
Found affordable, well-packaged, high-quality goggles with free prompt shipping.
“Shipping was free and prompt.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Eyedictive runs an online store selling sunglasses and other eyewear. The site lists fashion and designer frames with photos and specs. Customers order online and pay by card at checkout. Eyedictive posts its return and refund terms and lists customer support options on the site.