Many reviewers say their skin looks clearer and smoother, often with results from a single product. Support is often praised for fast, helpful replies. The main frustration is a recent move to metal tubes, which many say makes products harder to dispense and leads to more waste. A small number of reviewers report irritation or allergic reactions after product or packaging changes.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer finds packaging awful and won't reorder after current products.
“Packaging is awful. Please go back to how it was.”
Early use led to clearer, smoother, more supple skin.
“skin is clearer and smoother, more supple.”
Customer service processed refunds extremely quickly and values feedback.
“they sent me a refund within 15 minutes!”
Packaging change caused serious allergic reactions and unpleasant effects.
“serious allergic reactions and suffered red blotches and burning itchy skin.”
Reviewers often mention quick replies and refunds issued the same day or right away. Several people describe staff fixing delivery issues and arranging exchanges. A smaller set report slow refunds or unhelpful support responses.
Many customers highlight affordable routines that last a long time and deliver visible results. Several say the new metal tubes leave less usable product and reduce value. Eye creams and moisturisers, in particular, get mentioned as lasting a long time.
Shoppers often say the site is easy to navigate and the product descriptions help them choose. Delivery is frequently described as fast. For many, day-to-day use is made harder by the tubes, especially for customers with limited dexterity.
Many reviews say the products help clear acne, reduce pigmentation, and smooth skin. Some report formula or packaging-related problems, including thinner textures, product turning grey, and irritation around the eyes or face. Several reviewers also name specific formulas they prefer.
Some reviews mention frustration with account or rewards changes, though they are few. A handful of customers say staff gave mixed messages about packaging or how to handle the tubes. Most comments about communication, however, describe fast and helpful replies.
Many customers praise both results and service and recommend particular products. Lower ratings focus on the packaging change and on uncommon but serious skin reactions. Overall, reviews contrast strong results for many users with frustration about the tubes or occasional adverse effects.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I was a bit hesitant to order from this site because I had never heard of it before, but I'm very glad I did. I ordered the Clarifying Cleanser C2 and the soothing moisturizer, both of which I love! The ingredients are great and they feel amazing on the skin. I have been using the cleanser for just over a week now and I love it. My skin is clear and feels soft. I didn't think it would be so gentle as my other cleansers are usually a little harsher. Clean products, great prices , excellent customer service and quick delivery. Overall, it is a good company to shop !
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Facetheory is an online skincare brand that makes and sells facial skincare products. Its range includes cleansers, serums, moisturisers, and eye creams, with some SPF options. Product pages list ingredients and explain how to use each item. Customers buy directly through the brand’s online store.