Many reviews say orders never arrived and follow-up requests went unanswered. Customers often report being charged but not receiving a refund or replacement. A smaller number describe smooth purchases, good prices, and products that met expectations. Overall, reviews split between frequent delivery breakdowns and occasional positive transactions.
Examples from available reviews (Jan 2018 – Mar 2026).
Order never arrived and company did not respond to inquiries.
“THEY STOLE MY MONEY!!!!!!”
They sent a defective item and failed to address return requests.
“They sent me a defective piece of merchandise.”
Reviewer recommends Factory Outlet products and finds tools very useful.
“i love the bed its very confortable”
Bought a high-end trolling motor at a great price with free shipping.
“great price and free shipping and no tax”
Most complaints focus on orders not being fulfilled. Reviewers frequently describe being charged without anything shipping, replacements that never arrive, and canceled orders that still get shipped. Positive notes about service appear, but they are limited.
Several reviewers highlight low prices and free-shipping offers. Others say payment was taken but no product or refund followed. Positive value comments show up, but billing and delivery problems appear more often.
Some customers say checkout was simple and the purchase was quick. Many others report being unable to cancel, phone lines that do not work, and late or missing order updates. An easy checkout does not reliably lead to delivery or a fix when something goes wrong.
Reviews mention items arriving damaged, incorrect, or refurbished, sometimes with performance problems. A smaller group describes comfortable or good-performing products and useful tools. Praise for quality appears, but less often than reports of wrong or faulty items.
Reviews often mention emails that go unanswered and support lines that are disconnected. Several reviewers describe tracking that shows delivery even though they did not receive the package, along with long backorder messages. A few mention communication that was fine, but those comments are rare.
Across reviews, the main theme is orders left unresolved and weak support after purchase. A smaller set reports successful purchases and solid value. The gap between many negative experiences and a handful of positive ones stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Sitejabber (20) · bbb.org (10) · Reviews (3) · Reviews (1) · Quotes shortened · As of: March 2026
Paid for iPhone but payment processed and product never delivered or corresponded.
“they were super quick to take my money (that day) but we're not so quick ( like not at all) to give me said product”
Order placed months ago not received; tracking shows delivery to wrong town.
“My package was supposedly delivered to a town 3 hours away.”
Order tracking showed delivery to wrong area and reseller hasn't resent items.
“it showed as delivered, to a town 4 hours away from me.”
Order charged but items never arrived and tracking provided no information.
“received receipt for the the money they took but no items received”
Carrier delivered to wrong porch and company refused to file claim or refund.
“FedEx sent a pic of my item on someone else's porch”
Received an unrelated item (harmonica) instead of the ordered product.
“They sent me a FREAKING HARMONICA!”
Company charged payment but never created shipping label or sent product.
“Post Office said the company never even created a label for my purchase!”
Order delayed months and company provided vague delivery location details.
“they said it was delivered to a community.”
Order not arrived and company repeatedly delayed instead of refunding.
“they strung me around twice asking me to wait a number of extra days”
Order never arrived, tracking claimed delivery, reviewer believes company stole money.
“Never received anything. Says it was delivered. To who? Definitely not me!”
Reviewer cannot unsubscribe and receives many marketing emails repeatedly.
“Unable to unsubscribe from their emails.”
No response about refund or item whereabouts; reviewer calls it a scam.
“When I asked about my refund or where my items are they stopped responding”
Order cancellation failed and company charged account without refund.
“Within 2 hours they took the money out of my bank account.”
Received a defective transmitter and company refused to ship replacement before return.
“I will NEVER do business with these people”
Had ordered something, but needed it to be canceled prior to shipping. Confirmed it would be canceled so imagine my surprise when it arrived a few days later without even a ship notice. What did arrive was an incomplete order. I have not received my complete order up to date. I have tried several times to get in touch with their customer reps, but I always get no response from them. . If it's at the distribution center they dropped it off at and they aren't accepting it. They should be doing something about it not having the out of state customer deal with it. Do NOT recommend using them
Bought a high-end trolling motor at a great price with free shipping.
“great price and free shipping and no tax”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Factory Outlet Store runs an online shop that sells discounted consumer goods. Its website lists products across several categories and accepts standard online payment methods. The company handles orders, creates shipping labels, and arranges parcel delivery. It posts shipping and return policies and offers support via email and phone for order questions.