Many reviewers mention fast shipping, clear tracking, and easy-to-reach customer support. Several point to low prices and items often being in stock. Another group describes canceled orders, missing refunds, and payments not returned. These mixed experiences create a clear divide in outcomes.
Examples from available reviews (Dec 2021 – Mar 2026).
Excellent service, communication, and purchase order management from quote to delivery.
“Excellent service, from the quote to the delivery, with excellent communication and management of purchase orders.”
Reviewer finds pricing very competitive and cheapest available.
“They are the cheapest i have found very competitive pricing.”
Order was cancelled but refund still not received after three months.
“That was 3 months ago and I am still looking for a refund.”
Company allegedly takes payment, reports shipment, but items not received.
“DO NOT ORDER ANYTHING FROM FACTORY SUPPLY OUTLET”
Several reviewers describe staff as quick and helpful, fixing order issues and sending replacements fast. Some 1-star reviews claim orders were canceled, shipments never arrived, or refund requests went unresolved. These negative comments focus on payment and order follow-through rather than item condition.
Many reviewers point to competitive prices and say they buy again because costs are lower. Positive feedback often pairs low pricing with fast delivery. A small number of complaints mention high restocking fees or charges tied to refunds during returns.
Customers often describe the website as easy to use, with a simple checkout. They also cite stock availability and quick shipping as reasons orders go through without needing extra help. Only a few reviews mention confusing site behavior or unclear order status.
Many reviews say parts arrived as ordered, new, and well packaged. Reviewers regularly compliment the packing and handling. Reports of damaged or incorrect items appear only rarely.
Many reviewers praise shipment updates, quick email responses, and knowledgeable phone support. Another group says calls and emails went unanswered and tracking details were missing. Communication reads as strong when orders ship and weak when cancellations or refunds come up.
Reviews show a sharp split: many high ratings alongside several serious low-rated complaints alleging non-delivery and refund problems. Positive accounts highlight speed, in-stock items, and pricing, while negative ones focus on orders not being completed and money not being returned. The contrast points to uneven results from one transaction to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Quick service and great pricing for oil quarts.
“Quick service. Great price for the quarts or oil.”
Delivery was fast and satisfactory.
“Fast Delivery”
Reviewer accuses company of taking orders and not responding or delivering.
“This company is literally a scam.”
Reviewer says company won't answer calls or emails and fails deliveries.
“Wont answer calls Wont respond to emails”
Reviewer calls company a scam and reports no response and disconnected phone.
“This is a scam”
Item never shipped, no tracking or cancellation confirmation; bank had to intervene.
“No tracking number they cancelled order.”
Deceptive delivery times and delayed shipment caused significant inconvenience.
“Deceptive website description of delivery times caused great inconvenience.”
Ordered two tubes, they never shipped; awaiting credit card refund.
“Never shipped after several inquiries.”
Confusing communication, but masks arrived within ten days.
“I received the box of masks within 10 days of the order”
Return incurred high restocking and reimbursement fees, costing reviewer about $1,000.
“restocking fee is 25%..”
I am an FSO customer and I am writing to let you know what a pleasure it was shopping with FSO. It is an absolutely wonderful store! Not only will we be making future purchases, we will also be sending our friends and family your way. I just received my order of fuse pullers and they are so much more than expected! Your prices were half of what I would have paid at other online retailers - not to mention better quality products and how quick the order was processed and sent out for delivery. Thank you so much for providing great service! Keep up the good work.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Factory Supply Outlet sells replacement parts, components, and maintenance supplies for industrial, commercial, and residential equipment through its website. Shoppers and service technicians can search a catalog by part number and technical specs. Customers can order online or by phone, with common-carrier shipping offered nationwide. Support is available by phone, email, and an online returns portal. Technical staff help identify parts and confirm compatibility for repair and maintenance work.