Many reviewers describe order problems and email support that never replies. Several shoppers mention missing pieces, broken parts, or items that arrive smaller and less vibrant than advertised. Others report fast delivery, quick replacements, and helpful UK support. Overall, reviews split sharply between cases that get resolved and orders that fall apart without follow-up.
Examples from available reviews (Nov 2021 – Mar 2026).
Company took payment, failed to deliver, and ignored customer contact.
“They take your money and don’t deliver the order.”
Multiple toys arrived with missing pieces and were unusable.
“every single one came with missing pieces and none of them were usable.”
Product failed, but UK customer service promptly resolved the issue.
“I reached out to customer services (UK) and was really pleased with their help (Sally)”
Reviewer has consistently received fast shipping and good customer service.
“Not 1 complaint, I place an order and within a few hours the order is shipped.”
Several reviews mention rude or unhelpful staff and repeated failures to fix lost or late orders. Other customers describe fast, effective help, including like-for-like replacements and supportive UK agents. The feedback shows both support breakdowns and examples of quick service.
Some buyers say they paid for expedited shipping but still got late deliveries, with no refund. Others describe durable, well-made puzzles and parts that feel worth the price. Complaints about shipping refunds and warranty replies shape many negative views of value.
Some customers report orders flagged as suspicious or cancelled after payment was taken, followed by unanswered attempts to reach the company. Others say orders were processed quickly and shipped within hours. A few reviews also mention marketing messages continuing after opting out.
Multiple reviewers report missing pieces, broken parts, and items that don’t match the listed size or color. A smaller group praises thick, durable puzzle pieces and sturdy builds. The comments include assembly problems, defects, and product descriptions that don’t line up with what arrived.
Many customers say repeated emails went unanswered, and warranty questions weren’t workable by phone. In contrast, some reviewers describe single agents who fixed issues quickly. Unwanted mailed catalogs also come up, but less often.
Most low ratings focus on orders that never arrived, messages that were ignored, and refunds that weren’t resolved. High ratings highlight fast shipping and replacements that arrived without hassle. Reviews show a clear split between satisfied customers and those who ran into fulfillment or support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company did not respond to emails and orders were cancelled or delayed.
“they wont respond to any of my emails”
Expedited international delivery missed and refund was refused.
“customer services were about as helpful as a chocolate teapot.”
Order was lost without notification and customer service was rude.
“Very poor customer service!!”
Order was cancelled as 'suspicious' yet money was taken without communication.
“Woke up this morning and they have taken money from my account even though order is cancelled”
Company took payment, failed to deliver, and ignored customer contact.
“They take your money and don’t deliver the order.”
Company sent unsolicited marketing despite previously requesting removal.
“a year later I got an unsolicited catalog in my mailbox”
Product failed, but UK customer service promptly resolved the issue.
“I reached out to customer services (UK) and was really pleased with their help (Sally)”
Seeds failed to grow despite following instructions.
“Nothing grew.”
Product colors were dull and not as advertised.
“The colors on the website appear vivid. They're not.”
Multiple toys arrived with missing pieces and were unusable.
“every single one came with missing pieces and none of them were usable.”
Product broke quickly and customer service did not respond to warranty claims.
“Despite 9 emails (live in UK so phoning not viable option) no response from the company”
Paid for expedited shipping but parcel shipped late without refund.
“They wouldn't provide any refund because they still have to eat the cost.”
A small broken part was promptly replaced by excellent customer service.
“replacement part had already been shipped.”
Product was much smaller than it appeared in the advertisement.
“The product they sent me is about half the size of what it look like in the advertisement”
Reviewer says company is always very helpful.
“They are always so helpful!”
Customer service refused expedited reorder and disappointed the buyer.
“Horrible customer service!”
Reviewer has consistently received fast shipping and good customer service.
“Not 1 complaint, I place an order and within a few hours the order is shipped.”
I have been a big fan of Fat Brain Toys for years. As a grandmother to three small children, I’ve been looking for quality products that will last for years and be fun during the process. After years of frustration with many other brands, I finally found what I was looking for at this company…they make wonderful products that are unique and challenging. For instance, the puzzle I ordered for my grandaughter's 5th birthday was one of the best I have ever seen from this company. The quality is great, the pieces are very thick and well made, and it is a very fun puzzle that provides a lot of challenge for a 5 year old. I highly recommend this company and their puzzles to anyone who wants a quality product that will last.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fat Brain Toys sells and makes specialty toys with a focus on learning and development. Its lineup includes puzzles, building sets, sensory toys, and basic STEM kits for babies through older kids. Shoppers can buy through the company’s online store as well as third-party retailers and specialty toy shops. Listings usually call out materials, age recommendations, and skill targets like fine motor control and problem solving.