Many reviewers say customer support does not respond and order confirmation emails never arrive. Several describe refunds that never went through, repeated photo requests for returns, and surprise return fees. A small number praise quick delivery and pieces that fit well and feel high quality. Many also mention sizing issues and waistbands that keep slipping and need readjusting while worn.
Examples from available reviews (Dec 2021 – Mar 2026).
Order pending for 14 days with unresponsive company communication.
“Placed an order 14 days ago and have heard nothing from the company.”
Cancellation and return processes failed, with repeated photo requests.
“The absolute worst customer service I've ever dealt with.”
Product was high quality, true to size, and arrived quickly.
“Their product is very high quality.”
Bra fit perfectly and was comfortable; customer service was excellent.
“If you're looking for a good-quality, seamless bra, you can't go wrong with Felina Intimates.”
Many reviews mention refunds that did not process, deliveries that never showed up, and repeated photo requests during returns. Customers also describe replacement orders that never arrived, along with partial credits or credits that took a long time to post. A few reviewers report smooth fulfillment, but these are outweighed by service complaints.
Several shoppers report surprise charges and return fees they later challenged. Some say they received a different sub-brand than the one they ordered, and others mention promotional gifts listed as unavailable with no compensation. Very few reviews highlight good value.
Reviewers report website glitches that prevent online returns and chat support that keeps customers waiting without an answer. Many describe fit problems, including waistbands that slide down and need constant pulling up during everyday movement. A few mention bras that feel comfortable and fit well, but those comments are limited.
Many reviewers point to thin fabric, lace that frays, and sizing that varies from item to item. A smaller group praises solid construction and accurate fit for certain bras and garments. Overall, negative quality feedback appears more common than positive remarks.
Customers often say they never received order confirmations, could not reach anyone by phone, and got no response to support emails. Several describe long gaps between placing an order and hearing anything back. Only a few reviews report good communication.
Ratings split between many low-scoring complaints and a small number of high-scoring endorsements. Negative experiences focus on support, refunds, and fit, while positive ones highlight fit and materials for specific items. The result is a strongly polarized set of reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Sizing was incorrect and material too thin, with no returns.
“Sizing is so off on underwear.”
New high waistbands fit poorly and require constant pulling up.
“Walking as little as a mile you spend half your time pulling the bloody things up!”
Order pending for 14 days with unresponsive company communication.
“Placed an order 14 days ago and have heard nothing from the company.”
Was charged but received no confirmation and could not contact company.
“No confirm email, no way to contact via phone”
Order showed prepared but then no further response or contact details.
“no response to emails, there is no phone number for it on the web.”
Never received pajama set despite replacements and multiple contacts.
“I never received my order.”
Return and exchange process required repeated photos and lacked QR code.
“there is NO QR code in the email for me to drop off items.”
Cancellation and return processes failed, with repeated photo requests.
“The absolute worst customer service I've ever dealt with.”
Product was high quality, true to size, and arrived quickly.
“Their product is very high quality.”
Order had delivery issues and a disputed $7 return shipping charge.
“I’m being charged seven dollars for return shipping fee.”
Company charged undisclosed $7 return fee and had inconsistent sizing.
“Felina has deceptive return policy.”
Received a different sub-brand and was overcharged without remedy.
“I was overcharged $20 per box.”
Promised promotional gift was unavailable and no compensation offered.
“False advertisement is NOT a good practice”
Claims company charged nearly 500€ with no refunds over a year.
“They have robbed almost 500e of my money and nothing back to date”
Products were low quality and frayed quickly, and returns unresponsive.
“The underwear (lace) is junk.”
Poor product quality and inability to contact support for returns.
“Quality is very poor can’t get a hold of anyone to return or exchange the items”
Returned item but received partial refund and unwanted payment method.
“They credited my account for $7.40 but refuses to refund the balance.”
New items were poor quality, mis-sized, and under-reimbursed.
“Material was paper thin and poorly sewed.”
Company claimed refund but never credited card, required dispute.
“the $45 was NEVER credited.”
Chat support left user on hold with no reply after greeting.
“I have been on hold with Chat (to discuss my account) for 15 mins without one reply”
Customer service unresponsive to emails and unreachable by phone.
“Very poor customer service. No any response after sending many emails.”
Could not initiate online return due to website error and no response.
“Site just won't let proceed beyond a certain point in the return process.”
My daughter was in the market for a new bra and I recommended she try Felina Intimates. She said they fit her well and were comfortable. I also have a seamless bra from Felina Intimates and I really like it. The fit is perfect and it's very comfortable. The reason why I recommended them to my daughter is because she's always complaining about bras being too tight and uncomfortable and I think Felina Intimates makes very good bras. I had also received excellent service from them during my last purchase, so I thought it would be fair referring them to anyone.
If you're looking for a good-quality, seamless bra, you can't go wrong with Felina Intimates.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Felina is a lingerie and intimates brand selling bras, underwear, and sleepwear. Its range includes seamless bras, lace underwear, and high-waist styles in multiple size runs. Felina sells on its own website and through retail partners, with product pages listing materials and care instructions. Many items come with size guides and fabric notes, including lace and seamless knit construction. The brand website also shares fit details and store locations.