Customers often praise fast delivery, knowledgeable staff, and a simple online checkout. Many reviews mention sharp pricing and successful price matches. A small number report getting no response after placing an order and feeling unhappy with repair work or warranty decisions. These isolated issues align with the few low ratings.
Examples from available reviews (Oct 2017 – Mar 2026).
Hassle-free purchases with consistently great delivery service.
“they have always been hassle free with great delivery service.”
Accepted a price match and delivered the watch the next day.
“they accepted a price match, ordered the watch and it arrived perfectly the next day.”
Customer gave order details but received no further response.
“never heard back from him so unhappy”
Customer unhappy with repairs service and warranty stance on defect.
“Poor repairs service and warranty”
Many reviews describe staff as professional and helpful, with orders handled quickly. Several customers mention fast fixes to problems, including replacements and tracking down lost parcels. A minority report poor repair work and disagree with warranty decisions.
Many reviewers point to competitive prices and savings from price matches or discounts. Several say the mix of price and fast delivery made the purchase more satisfying. A small number report price-match requests being refused and were unhappy as a result.
Multiple comments highlight an easy website, clear product information, and a smooth checkout. Reviewers describe ordering as straightforward and say online or phone support was helpful. Mentions of site usability and interest-free credit appear, but less often than delivery and service feedback.
Reviewers often say watches arrived new or in perfect condition and were well packaged. Several call out specific quality details, such as good leather straps and certified items. Defect reports are rare and usually come up alongside complaints about after-sales repairs.
Many reviewers mention timely updates at each order stage and quick replies when they got in touch. A small number describe no follow-up after sharing order details, or long non-delivery without a solution. Positive comments focus on tracking and proactive updates.
Most reviews describe smooth purchases, fast shipping, and good service. The lowest ratings focus on unanswered messages, delivery problems, and dissatisfaction with repairs or warranty handling. Overall, customers see steady strengths with a few isolated operational issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Good product selection and matching customer service.
“A good selection of watches and a matching service.”
Excellent selection, prices, and prompt customer service.
“Fabulous selection and prices, with excellent and prompt customer services.”
Excellent service and prompt delivery.
“Excellent service and delivery.”
Seamless ordering with clear website and fast delivery.
“A perfect, seamless experience really.”
Great service; reviewer strongly recommends.
“Great service - strongly recommend”
Needed product available, delivered quickly with clear strap instructions.
“product i needed available and delivered quickly with clear instructions on how to change strap.”
Used a discount code with quick delivery and straightforward ordering.
“This arrived quickly and well packaged.”
Professional, communicative service with fast delivery and updates.
“Updated at every stage from initial order, right through to delivery.”
Price-matched, saved money and experienced very fast delivery.
“Price-matched another company, so saved >£200 on RRP.”
Professional, knowledgeable team offering excellent, responsive customer service.
“I cannot speak highly enough of First Class Watches”
Watch arrived swiftly; reviewer pleased with price and service.
“My Quatix 7 Pro arrived very swiftly.”
Helpful staff, competitive pricing and fast delivery.
“great staff, good competitive pricing and great products, delivered with speed and promptness.”
Courteous over-the-phone service and prompt next-day delivery.
“Ordered by phone - courteous service - knew the watch I was ordering”
Watch arrived on requested day and bracelet adjusted correctly.
“The watch arrived on theday asked for and the bracelet adjustment was done to the right size”
Clear descriptions, responsive communication, and fast delivery.
“Responsive communication and fast delivery.”
Company provided a prompt response to inquiry.
“Prompt response”
Excellent website, fast delivery, and accurate product description.
“Fast efficient delivery and watch as per the description”
Easy ordering, quick delivery, free bracelet resizing, and lowest price.
“I particularly appreciated the free bracelet re-sizing service.”
Fair price, product as expected and well packed.
“Fair Price and what I expected, well packed”
Reviewer praised outstanding delivery and impeccable packaging.
“Outstanding delivery and packaging I have purchased from many websites in the past but have never ever seen such impeccable packaging and customer delight!”
I recently purchased a watch from First Class Watches and my customer experience was excellent. As an authorized UK retailer for more than 150 brands of watches and jewelry, their five-star rated customer service is trustworthy.
Their website provided a vast selection of top quality watches that one can choose from. I appreciate the availability of the 'Make us an offer' service which gave me a chance to negotiate prices for any item on their site. The process was swift, efficient, and hassle-free. Additionally, they offer free* delivery within UK borders with 0% finance options to help spread the cost if needed.
The product arrived on time without damage or flaws; it met all my expectations in terms of quality and aesthetics as portrayed online. Furthermore, their post-purchase follow-up through emails made me feel like I am being cared for as a valued customer.
Overall at First Class Watches™, the journey from selecting to receiving your product feels first-class indeed! So if you are looking for authentic watches or jewelry items paired with exceptional customer services – look no further than this official UK retailer!
Bought discounted REC watch, confirmed authenticity, received perfect fast delivery.
“Packing was secure and the watch is PERFECT!”
Watch delivered from UK to Australia in five days; excellent service.
“got the watch delivered in 5 days from UK to Australia”
Offer rejected and price match request was not honored, causing dissatisfaction.
“Why have a price match policy if your not going to honour it.”
Excellent service from initial communication to early, well-packaged delivery.
“Truly excellent service, from my inital communication to delivery.”
Bought twice; both orders met expectations and communications were consistent.
“I was kept informed at every step of the process.”
Reviewer recommends the company and praises first class customer service.
“first class customer service.”
Reviewer calls the store the best and recommends it to everyone.
“best of the very best,recommended to everybody out there.”
Easy ordering and special next-day delivery from a great company.
“special next day delivery.”
Saved money on Casio and Raymond Weil purchases and remains happy.
“saved money which is always good.”
Excellent service and watch; reviewer is very happy with purchase.
“Excellent service excellent watch”
Reviewer reports best service ever and is happy with watch.
“Best service ever!!”
Reviewer is very happy and states absolute quality.
“absolute quality”
Excellent service with super quick delivery.
“Excellent service and super quick delivery!”
Watch still not received nearly two months after promised delivery.
“I haven't recieved it and it is almost two month.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
First Class Watches sells wristwatches through an online shop and a physical store. Its product pages show specs, photos, and prices to help shoppers compare models. The site supports online ordering and checkout, with standard tracked shipping options. Customers can contact support with questions before buying and for help with orders after purchase.