Customers often praise friendly, knowledgeable staff and a wide selection at competitive prices. Many mention fast, discreet shipping with well-packed orders. A large group of reviews also describes missing items, orders that never ship, and support requests that go unanswered. Ratings split sharply between loyal, happy shoppers and customers stuck with unresolved fulfillment issues.
Examples from available reviews (Jul 2023 – Mar 2026).
Well-stocked shop with helpful, friendly employees; reviewer strongly recommends.
“Such a great vape shop, they have EVERYTHING you need here.”
Website easy to use, fast shipping, and responsive helpful service.
“Shipping was fast and discreet, and everything arrived perfectly packaged.”
Paid for 14 bottles but received 12 and no response.
“I ordered and paid for 14 bottles if juice, only received 12.”
Received a defective battery and customer service refused refund or replacement.
“Sends broken products and refuses to make it right.”
In-store staff get steady praise for being helpful and knowing the products. Several reviewers mention coming back often and name employees who helped them. Online order handling is mixed, with some orders shipped quickly and others sent late or not shipped at all.
Reviewers often point to low prices and frequent discounts and recommend the shop for that reason. A strong selection of e-liquids and devices adds to the sense of value. A few reports mention unexpected fees or missing items that reduce value for those customers.
Some reviewers say the website and ordering feel easy to use and that tracking is clear. Many also describe quick shipping, discreet packaging, and deliveries that match what they expected. Others report long waits and tracking that shows only a label created.
Positive reviews say many orders arrive fresh and work as they should. Other reviewers report defective batteries, disposables that didn’t work, and old e-juice with a dark taste. A few also mention packages arriving damaged or dirty.
A leading complaint is no response to emails and support requests. Many reviews describe partial shipments, missing items, and orders that never shipped even after payment. Some also mention tracking gaps and being told to “wait” with no follow-up.
Reviews split strongly between high-rated in-store visits and low-rated complaints about fulfillment. Positive feedback focuses on staff, selection, pricing, and successful deliveries. Negative feedback centers on fulfillment problems and silent customer service, leading to low ratings and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · bbb.org (10) · Quotes shortened · As of: March 2026
Good prices and relatively fast shipping.
“Great prices and shipped pretty fast.”
Never received order and did not get a response to status request.
“Never received Order FVS606018 I have requested status of my order”
Only half the order arrived and emails requesting correction were unanswered.
“I didnt get my entire order i only got half of the order.”
Most items missing and company hasn't responded to contact attempts.
“Missing most of my order”
Half of order missing and customer support didn't respond.
“Half of my order is missing and "customer support" hasn't responded to my email.”
Order delayed; tracking unavailable and seller's updates raise scam concerns.
“we are unable to track due to an ongoing update to their system.”
Reviewer reports the experience was perfect as always.
“Perfect as always”
Reviewer says the experience was great as always.
“Great as always!”
Two-week delayed order and unresponsive emails, reimbursement request ignored.
“I have been waiting just over 2 weeks for my order FVS605384.”
Reviewer reports they did not receive their order.
“I didn't receive my order”
Received only a small fraction of ordered items and couldn't contact company.
“only $3.50 worth of product ever came in.”
Reviewer praises selection and friendly service, plans to return.
“Best shop in town, always here have a great selection will definitely come back. Friendly service always nice”
Helpful, genuine, polite staff with competitive local prices.
“Great Service!! Always so helpful, genuine, and polite!!”
Reviewer considers Flawless their go-to shop and praises employee Jason.
“Flawless has been my go-to shop, highly reccomend! Shout out Jason always helps me out!”
Incomplete order and unsuccessful contact attempts, reviewer won't recommend.
“did not receive all of the products I ordered.”
Payment taken but order never processed or shipped; poor customer responses.
“payment already being collected .”
Received incorrect flavors and company stopped responding about correcting the order.
“Now they wont email me back.”
Well-stocked shop with helpful, friendly employees; reviewer strongly recommends.
“Such a great vape shop, they have EVERYTHING you need here.”
Reviewer accidentally placed a duplicate order and began describing the issue.
“A few days later my wife placed a similar order not realizing I ordered a few days before.”
Staff were knowledgeable and welcoming; reviewer was impressed with the shop.
“super cool dude named Jake who was knowledgeable and informative.”
Wide selection and unbeatable prices; staff helpful and informative.
“every product and price can't be beat!”
Pleasant atmosphere and staff made customers feel welcome and cared for.
“Danny does a wonderful job at making us feel welcome and taken care of.”
Staff were very friendly and helpful; reviewer liked flavor variety.
“staff are super friendly and helpful”
Clean shop with friendly staff and a great variety of flavors.
“Great variety of flavors.”
Helpful staff, reasonable vape prices, and a clean shop.
“reasonable prices for vapes”
Store refused to exchange a nearly full opened vape juice purchase.
“Their Policy is no returns on opend items”
Received dirty, damaged boxes and incorrect vape juices, disappointing experience.
“they will rip you off.”
Fast shipping, good prices, and fresh e-juice delivered quickly.
“they got my order to me in 2 days with regular shipping.”
Purchased a Geek Bar that continued vaping after use, indicating a malfunction.
“it started to continue to vape after I stopped”
Received a defective battery and customer service refused refund or replacement.
“Sends broken products and refuses to make it right.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Flawless Vape Shop runs vape retail stores and an online shop selling e-cigarettes, disposable vapes, vape batteries, replacement coils, and e-liquids. It carries a range of flavors, hardware accessories, and replacement parts for personal vaping devices. Customers can buy in person at local stores or order from the online catalog for shipment. Store staff typically offer product suggestions and basic device help at checkout.