Many reviewers describe order problems, including missing or damaged items, late deliveries, and shipments that never arrived, along with returns being refused. Several customers single out support agents for quick, helpful fixes, including replacements. People often call the checkout flow and assembly instructions confusing or not working. Reviews show a sharp divide between fast one-off solutions and ongoing operational problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Julie resolved the missing item issue the same day.
“Julie fixed it that very day!”
Set arrived with pieces missing and customer support was unresponsive.
“my set arrived with pieces missing”
Checkout page hangs on both website and app, preventing orders.
“Both locations would just hang at the Checkout page”
Customers must pay return postage, reducing refund value.
“to return an item, I - the buyer - have to cover the cost for postage!”
Customers most often mention returns being refused, refunds not issued, and long shipping delays. Several say they were told sales are final, asked to pay return shipping, or never received a refund after being told one would be processed. Fewer reviews describe successful replacements and support staff tracking down items and shipping them out.
Several reviewers say refunds were only partial or were reduced by return shipping costs, which lowered the value for them. Others report items arriving damaged or not matching the listing, making the price feel unfair. Positive comments about price or value are uncommon and show up only in a few reviews.
Reviews repeatedly point to checkout and site issues, including the checkout page freezing and problems with shipping addresses. Many also say assembly and product instructions were hard to read or didn t match the parts, which made setup difficult. These technical and usability problems come up across multiple reviews.
Reviewers often report missing parts, broken or defective bobbleheads, chipped paint, and weak build quality. Several describe spending a long time assembling items only to find the set was incomplete. Some mention a good product range and solid quality, but these notes are much less common.
Many customers praise specific representatives for quick replies and solutions, often through replacements or sending PDFs. Other reviews describe slow or no replies, no phone support, and heavy use of automated responses. Communication varies widely from one case to the next.
Feedback splits between many low ratings tied to delivery, returns, and quality problems and a smaller set of high ratings that praise specific agents. Operational issues show up repeatedly, while strong one-to-one support appears less often and can still solve complex problems when it happens. That gap shapes the overall experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · bbb.org (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product never delivered and company passes responsibility.
“Product never delivered.”
Pre-order had no updates and automated responses gave an August date.
“the auto-bot responded that I wont receive my pre-order until AUGUST 22nd!”
Customer service only uses email and lacks phone support.
“Only deals with email. Some people don't use email.”
Reviewer warns against ordering due to inability to contact anyone by phone.
“DO NOT ORDER FROM THIS WEBSITE.”
Shipping address glitched and wrong address couldn't be corrected.
“when I put the shipping address it somehow glitched and put the wrong address”
Order shipment delayed and customer service was subpar.
“it didn't ship until the 16th...very slow.”
Nikki quickly handled lost UPS order and sent replacement.
“Nikki was so helpful and quick to get back to me on my order.”
Refund for preorder was delayed and customer told to keep waiting.
“they just kept telling me to keep waiting.”
Partial order shipped; other items missing and communication lacking.
“the only thing that arrived was the free tumbler, none of the other 3 products.”
Accidental order could not be canceled and customer service did not respond.
“They never responded, sent it all out days later.”
Products can take months and customer service is very poor.
“Products take months (almost a full year still waiting on a product)”
Shorts ran small but company refused exchange despite tags.
“they will not Exchange them.”
Preorder never shipped and getting a refund required a fight.
“Order never shipped after 2 months delay”
Assembly instructions lacked written guidance and were unintelligible.
“the assembly instructions lacked any written information”
Shoes ran small and the company refused to cover return shipping costs.
“Now they want me to pay another $20 to return them”
Assembly was difficult because the instructions and pieces didn't match.
“Very difficult to put together.”
Return was accepted but only a partial refund was issued and agent was rude.
“My refund was for $83.43 but only $11.27 was refunded to my credit card.”
Ordered two pajamas but received wrong items and experienced poor service.
“Horrific company...WILL NEVER BUY FROM AGAIN.”
Discount didn't apply because the bobblehead was listed as on sale.
“the discount doesnt qualify because the Juan Soto Bobblehead is 'on sale!”
Pre-ordered item never arrived and customer service did not respond.
“Never received item.”
Received a much larger size and exchange was denied because tags were removed.
“They told me no because I had removed the tags.”
Carrier made a wrong delivery and the company would not refund.
“IF A CARRIER MAKES THE WRONG DELIVERY YOU BASICALLY SCREWED.”
Returned the shirt same day for poor quality and received a partial refund.
“Poor quality for the price.”
Wrong item was corrected quickly and overpayment including shipping was promptly refunded.
“Prompt kam 3 Tage später die richtige Lieferung an.”
Shipping was slow, item differed from the ad, and customer service was unresponsive.
“All in all, paid $42.55 for not what I ordered.”
I was referred to Foco by a friend and I am very pleased with the quality of their products. So far, I've purchased two bags from them and I've never been disappointed. The Lakers duffle bag is awesome and my son loves it. Great quality, great price! Foco gives great customer service. We had a small issue with the first bag and they replaced it immediately. Foco went above and beyond our expectations to make things right. I was also surprised at how quick the 10 day delivery process was. Overall, I really enjoyed the way they handled the entire process. I was informed at every step of the way of what was going on. They were incredibly fast and efficient, and I will definitely buy from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FOCO sells officially licensed sports and fan merchandise. Its lineup includes apparel, headwear, collectibles, home decor, and gift items like bobbleheads and ornaments. The company runs an online store with team-branded and seasonal products. The range covers replica items, novelty collectibles, and wearable fan gear made under license agreements.