Reviewers often praise FoxyBae products for their scent and for improving hair condition. Others describe failures such as burning, bristles falling out, and tools overheating. Customer support experiences vary, from quick refunds to messages that go unanswered and resolutions that get denied. Overall, reviews split between high-rated product satisfaction and low-rated complaints about safety and service.
Examples from available reviews (Nov 2021 – Feb 2026).
Products improved my hair health and have great quality.
“Great quality.”
Company refunded quickly after product didn't work for short hair.
“Great customer service and so quick!”
Customer service refused refunds and made customers handle lost-package paperwork.
“They will NOT give you a refund or resend you the product!”
Customer alleges product smoked and presented fire hazard; support was rude.
“the blow out dryer brush just about caught my head then my house on fire”
Service complaints appear most often. Reviewers mention unanswered messages, calls being hung up, long delays, refunds being refused, and order mix-ups. A smaller group reports quick refunds and helpful, responsive agents.
Some buyers weigh performance against price and say they accept what they get at a lower cost. A few specifically praise affordable curlers and say the results match the price point. Value comes up less often than service and safety.
Some customers say orders arrived complete and undamaged, and they’ve reordered with good results. Others report missing items, months-long waits for fixes, and repeat order errors. Missing deliveries and how issues are handled after purchase drive many negative experiences.
Positive reviews point to conditioners, shampoos, and styling tools that made hair feel better and smelled good. Several low-rated reviews describe major defects: brushes that burn or shed bristles, devices that smoke, and handles that overheat. Multiple separate reports describe safety-related failures.
Many reviewers say they got no response after repeated attempts and describe representatives as rude or unhelpful. Others report quick email replies and refunds without needing to return items. Communication failures repeatedly trigger escalation.
Reviews fall into two clear camps: enthusiastic praise for the products and sharp criticism focused on safety and service. High ratings center on how the products work, while low ratings focus on dangerous defects and weak support. This divide influences customer decisions more than one-off usability notes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products improved my hair health and have great quality.
“Great quality.”
Likes the conditioner smell and will try the product.
“I love the smell of the 12in 1 leave in conditioner!”
Customer service refused refunds and made customers handle lost-package paperwork.
“They will NOT give you a refund or resend you the product!”
Multiple orders arrived complete and products made hair feel great.
“All the products were accounted for, nothing damaged.”
No issues; products like irons, shampoos, and conditioners work well.
“I have never had any issues with Foxy Bae products.”
Wireless curler works fine for price; satisfied given its cost.
“remember ppl- you get what you pay for”
Company refunded quickly after product didn't work for short hair.
“Great customer service and so quick!”
Customer service did not respond after three contact attempts.
“I wrote to them 3 times and still haven’t heard anything from them.”
Customer experienced months-long support delays, incorrect refund, and lost money.
“Finally, 3 MONTHS LATER they refunded me the money, less shipping”
Customer service promptly refunded without requiring return, praising their responsiveness.
“In my opinion the customer service is unrivaled.”
Leave-in conditioner performed poorly and customer emails went unanswered.
“The leave in conditioner is horrendous.”
Brush bristles burnt off, causing hair damage, and company demanded receipt.
“Brush bristles have burnt off and the brush has burnt off some of my hair.”
Brush bristles fall out and handle becomes dangerously hot during use.
“The bristles fall out everytime I use it.”
Company didn't respond and failed to deliver all ordered items.
“Only got one of three items.”
Products failed after weeks and company refused further replacements.
“Very unprofessional customer service.”
Company messed up the order and refused to correct it.
“They will mess your order up and refuse to correct it.”
Customer alleges product smoked and presented fire hazard; support was rude.
“the blow out dryer brush just about caught my head then my house on fire”
Reviewer calls customer service unprofessional and warns against ordering.
“Horrible, horrible customer service, very unprofessional!!”
Flat iron damaged hair and a customer service rep was reportedly rude.
“TARA was rude from the start!!!!”
Missing items after two months and customer service repeatedly hung up.
“2 months later I have not received all my stuff bit their email says I did.”
I love and enjoy all the FoxyBae hair products and tools, especially the blush blowout brush I have purchased! I’m super excited about this buy. I got everything that was promised in the description and it is super easy to use. It heats up fast,and I must say this hot air brush is what I've been looking for. I also really like the drying power feature and convenience. I love the fact I don't have to hold a brush in one hand and a bulky blow dryer in the other when I straighten my hair. It's light enough it doesn't make my hand or wrist ache like my blow dryer does. This is perfect for straightening my hair as it's the same as what my stylist uses. The compact size will be very nice when traveling as it isn't heavy and doesn't take up a lot of space. This is my new favorite hair appliance.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FoxyBae sells haircare and styling products online. Its lineup includes styling tools, hair treatments, and grooming accessories like brushes, irons, and conditioners. Product pages include specs, directions, and safety details across its sales channels. Customers buy through the company’s e-commerce store, with order help and returns handled through customer service.