Many reviews point to defects such as tearing, holes, or pieces falling apart after one wear. Shipping issues come up often, including missing packages, long delays, and paid expedited shipping that wasnt delivered. Customers also describe support that doesnt respond and refund or exchange requests that stay unresolved. Positive feedback is essentially missing from these reviews.
Examples from available reviews (Nov 2021 – Mar 2026).
Several items were ruined after one use despite following care instructions.
“after just one use, several items were ruined even though I washed them exactly as instructed.”
Delivery failed and both shipper and company provided no resolution.
“I'm literally appalled and still haven't got my order, replacement order or money back.”
Returned items received only a partial refund; no replies.
“I returned part of my order and only received a partial refund.”
Order was charged but never shipped and support ignored messages.
“they charged me for my order but never sent it.”
Customers describe late shipments, missing deliveries, and orders that never show up. Several say they paid for expedited shipping but didnt get it. A smaller group mentions exchanges being denied because of policy time limits.
Multiple reviewers say the clothing feels low-quality for the price and describe the materials as cheap. Complaints also mention unexpected price increases and refunds that were withheld or only partially paid. Very few reviews say anything positive about the value.
Shoppers report checkout and delivery problems, including being charged for orders that werent shipped. Some only noticed final-sale wording when they tried to return items. In at least one review, gift card and promised fast-delivery claims fell short.
Reviews describe tearing, holes, sizing issues, and items wearing down after one use. Several call the fabric cheap or polyester and note inconsistent sizing between tops and bottoms. No reviews in this sample praise durability.
Many reviewers say support didnt reply to questions about exchanges, returns, or damage. Some report partial refunds taken without explanation and social comments being deleted. A few mention that returns were processed, but staff didnt provide clear follow-up.
Most reviews describe negative experiences with quality, shipping, and support. One review shows a high rating while still describing an order that wasnt shipped, which stands out against the many low-rated accounts. Only a small number of reviews report acceptable outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Several items were ruined after one use despite following care instructions.
“after just one use, several items were ruined even though I washed them exactly as instructed.”
Several items were ruined after one use despite following care instructions.
“after just one use, several items were ruined even though I washed them exactly as instructed.”
Prices increased and exchange policy prevents size exchanges without repurchasing.
“they only allowed a return with no option to exchange for a different size.”
Items misfit despite correct sizing and refund took over a month.
“the top was too small and the bottoms were HUGE.”
Dress arrived damaged and customer service did not respond.
“It had a hole in it which I don’t expect from a $300 dress.”
Returned items received only a partial refund; no replies.
“I returned part of my order and only received a partial refund.”
Paid $710.20 and received nothing; customer service unresponsive.
“I’ve received nothing from them!”
Two dresses were poor quality and a damaged one was ignored.
“both dresses were incredibly cheap and one had a hole in it.”
Returned order with no response and social comments deleted.
“I returned my order and have yet to receive any response”
Requested an exchange and received no answer from staff.
“I‘ve never got an answer.”
Gift card promised 'super fast' delivery remained undelivered after six hours.
“Their website says gift card delivery is "super fast".”
Delivery failed and both shipper and company provided no resolution.
“I'm literally appalled and still haven't got my order, replacement order or money back.”
Reviewer claims clothing is cheap polyester and overpriced for quality.
“Pathetic overpriced cheap quality clothing.”
Company did not send exchanged size back and withheld refund.
“did not send my size exchange back and didn’t refund my money!”
Exchange request denied for being outside the company's 30-day policy.
“I was denied as it was outside of the 30 day return policy.”
Order shipped extremely late, far beyond the original shipping estimate.
“it is now December 17th and still no delivery.”
Hoodie tore within a week and customer service was slow.
“This hoodie was torn in one week!!!!”
Complains of poor customer service and unclear return and price policies.
“A bad service costumer and really bad return and price adj politic”
Returned items; refund delayed and company kept £10 without explanation.
“they decided to keep £10 - with no explanation why!”
Package took 33 days to arrive despite 4–9 business day guarantee.
“my package took about 33 days to be delivered total”
Paid for overnight shipping but package shipped late and still missing.
“I selected overnight shipping at checkout (which was $25) and the package took 2 days to ship”
Item was final sale undisclosed and exchange was refused.
“it is written but we only saw that notice when we tried to return the bikini.”
Do not buy from Frankies Bikinis!! I placed an order for swimwear as a gift to myself a couple of months ago and they charged me for my order but never sent it. They ignore all of my emails and never respond to any questions. Every time I call they give me a different excuse as to why my order has not been shipped and always tell me that it will be by the end of this week or next week. All I have been left with is a huge charge on my credit card and no product. They are very unprofessional and do not care about their customers.
I'm so pissed off right now. I never thought this would happen to me, but it happened on a large scale so maybe karma will have her way with them! PLEASE DO NOT FUCKING BUY ANYTHING FROM THIS COMPANY!!! I would hate to see anyone else go through this bullshit. They definitely deserve to be called and outed for this!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Frankies Bikinis is a U.S. apparel brand selling womens swimwear and beachwear. The range typically includes bikinis, one-pieces, cover-ups, dresses, and casual ready-to-wear. It sells through an online store where shoppers can browse collections, view photos, and place orders. Frankies Bikinis ships through standard carriers and uses social media to share product drops and updates.