Many reviewers mention attentive support that helps with sizing, exchanges, and replacements. Several buyers praise comfort, style, and fit. Another set describes serious order and after-sale issues, including missing tracking, damaged deliveries, and refunds that never get resolved. A smaller group points to slow site performance and unclear custom-sizing instructions.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service proactively ensured satisfaction and helped with custom orders.
“FSJ has been absolutely wonderful about making sure that I’m pleased with my shoe purchases.”
Buyer praised stylish designs and good quality shoes.
“Beautiful shoe styles.”
No order confirmation or tracking and no communication after payment.
“no order confirmation, no tracking number”
Shoe was poorly made and refund was not received after return.
“I sent it back and still no refund 45 days later.”
Many reviews describe agents who arrange replacements, help with measurements, and carry out exchanges. A contrasting group says support does not reply to return requests or leaves refunds unresolved. Reviews show both steady hands-on help and clear cases where problems never get fixed.
Several customers mention noticeable savings and an easy checkout that made the purchase feel worthwhile. Reports of damaged or poorly made shoes, along with cases where refunds were not issued, lower value for affected buyers. Refund and return problems come up repeatedly in negative reviews.
Many shoppers call the site easy to use and navigate and mention typical shipping timelines. Some ask for clearer custom-sizing steps and measurement-based ordering instead of stock sizes. A minority report slow pages and occasional freezing.
Multiple reviewers praise comfort, attractive style, and shoes that fit like slippers. Others report weak construction, unstable structure, and items arriving damaged. Some product feedback asks for firmer insole padding and stronger materials.
Positive reviews mention detailed tracking and timely delivery updates. Negative ones describe missing order confirmations, absent or suspicious tracking links, and cancellations with no explanation. Several customers specifically asked for estimated ship dates for time-sensitive orders.
Reviews split between smooth purchases with quick support and a good fit, and sharp negatives involving lost orders and returns that never get processed. Many happy buyers describe repeatable results, while many unhappy buyers report unresolved after-sale issues. This gap drives a polarized overall impression.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not received and seller provided inconsistent excuses and no updates.
“I still have not received them.”
Reviewer loved the boots and found customer service very helpful.
“customer service was incredibly helpful!”
Reviewer liked the shoes and found the site easy to use.
“site is very friendly and easy to maneuver!”
Long delivery, damaged item, and unsatisfactory customer service refund handling.
“The shoes arrived damaged.”
Order arrived late and refund process was difficult without phone support.
“There is no phone number nor domestic address however, so customer service is difficult.”
Received boots of poor material quality and faced refund difficulties.
“Received the poor quality cow print boots”
Customer service proactively ensured satisfaction and helped with custom orders.
“FSJ has been absolutely wonderful about making sure that I’m pleased with my shoe purchases.”
Customer service responded quickly and arranged a replacement for wrong size.
“customer service was quick to respond and help me sort a new pair”
Reviewer had a lovely, seamless experience with the purchase.
“Great seamless experience”
Customer service allowed keeping original sandals and choosing a replacement.
“told to keep the sandals and pick something else of the same value”
Reviewer found the site easy to navigate.
“It was easy to navigate”
Reviewer thinks FSJ is legit and notes 3-4 week normal shipping.
“Normal shipping takes 3-4 weeks so give it time.”
Reviewer praised excellent service, customization, and timely tracked delivery.
“Delivery is always within a couple of weeks with tracking available all the way!”
Ordered shoes never arrived and customer communication was poor; bank refund needed.
“they do not have the shoes in stock.”
Customer service resolved sizing issue and the shoes were good quality.
“customer service were great and did everything to rectify the situation.”
Shoes fit like slippers and reviewer is very pleased.
“These shoes fit so well, it's like walking in slippers!”
Company confirmed order, provided detailed tracking, and shoes were comfortable.
“they sent a tracker so I could follow my order all the way from China”
Customer service helped with sizing and provided a free replacement.
“she helps me to understand my size and I ordered new shoes without additional payment.”
Reviewer loves shoe selection but finds website slow and unfriendly.
“it’s very slow and it freezes a LOT”
Shoes were beautiful, comfortable, and better in person.
“beautiful, comfortable and better looking in person”
Reviewer found the service amazing.
“Service was amazing”
Shoes arrived damaged and customer service handled refund and returns poorly.
“The shoes arrived damaged.”
Attempts to return or exchange received no email or phone response.
“Emailed twice no response.”
No reliable delivery information and suspicious tracking or carrier used.
“The "tracking" website looks fraudulent.”
Order not received; tracking unchanged and seller suggested shoes may be lost.
“maybe your shoes are lost”
Returns not honored and support unresponsive; received damaged item.
“You cant return shoes.”
Order was canceled without explanation despite payment being debited.
“the order was canceled by FSJ Shoes without explanation.”
Shoes poorly made and unstable; returns attempts received no response.
“the shoe is poorly made with no structure”
Shoe was poorly made and refund was not received after return.
“I sent it back and still no refund 45 days later.”
Shoes ill-fitting and falling apart; return attempts received no response.
“Shoes we received were I’ll fitting at best.”
Shopping from FSJ shoes has always been my thing because of their great prices and a wide variety. However, I had a horrible experience with them during my last purchase. I bought a pair of boots and sandals which arrived on time and in a good package. The sandals were okay, but the boots were too big for me. I reached out to their customer care service that took days to guide me on how to go about the return process. Finally, I managed to return the boot, but the big problem is that the boots are used and they can't give a refund. I have to call them daily. I feel very frustrated and almost giving up.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
FSJ runs an online footwear store selling shoes and related accessories through its website. Product pages include images, sizing details, and ordering tools. Shoppers can order with domestic or international shipping and reach support through the site. The store usually posts shipping and return policies, size charts, and contact details to help customers decide.