Reviewers describe two distinct experiences. Many praise quick fulfillment, a broad selection, and consistently satisfactory repeat orders. A large share of complaints focus on delivery problems, denied claims, and costumes or collectibles that arrive damaged or feel poorly made.
Examples from available reviews (Nov 2021 – Feb 2026).
Package never arrived and Fun.com refused to file claim or provide refund.
“they would not file a claim, and they would not send out a replacement or refund my money.”
Received a defective eight-foot skeleton missing wires and support refused help.
“it was missing the necessary wires to connect the ribcage to the legs”
Repeated purchases had excellent experiences, with quick secure shipping and good prices.
“The shipping is quick and secure and they have great prices and sales.”
High shipping, exchange rates, and customs make purchases too expensive for Canadians.
“An order totaling $80 in products quickly becomes $168 once shipping and the U.S. exchange rate are applied.”
Service issues show up most often in negative reviews. Several customers mention late deliveries, missing packages, and the company declining to file carrier claims or provide refunds. Other reviewers describe fast shipping and helpful problem-solving.
Some reviewers point to low prices, clearance deals, and good value on standard orders. A smaller number of cross-border buyers mention high shipping costs, exchange-rate adjustments, and customs fees that increased the total. When shoppers received the wrong or damaged items, return shipping fees and denied refunds lowered the value for them.
Sizing issues come up repeatedly in costume and apparel reviews, with multiple customers saying items run small. Several reviewers also describe slow or difficult refund and exchange handling. Repeat buyers sometimes report smooth, consistent ordering and shipping.
Reviews split between strong apparel quality and recurring defects in seasonal items. Positive comments highlight blazers, shirts, and collectibles arriving in good condition. Negative reviews mention damaged Funko Pop boxes, broken large props, low-quality costume materials, and wigs described as "road kill."
Communication varies widely across reviews. Many negative accounts describe unhelpful agents and refusals to help with claims or replacements. Others note proactive outreach and consistently helpful customer service staff.
Feedback is sharply divided, with many five-star endorsements alongside frequent one-star complaints. Praise centers on dependable orders and repeat satisfaction, while low ratings focus on delivery failures, refused returns, and damaged items. This split shows up across product types and shipping situations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a defective eight-foot skeleton missing wires and support refused help.
“it was missing the necessary wires to connect the ribcage to the legs”
Order delayed but customer service apologized and issued refund without return.
“apologized and issued me a refund of the money, without me having to return the order.”
Offers a great product selection though some Halloween costumes are poor quality.
“Great selection of products.”
Item arrived broken and company refused any resolution due to return window.
“Item was clearly returned broken and they did zero quality testing before restocking.”
Costume sizing ran small and refund processing was slow and difficult.
“their sizing is smaller than the actual size.”
High shipping, exchange rates, and customs make purchases too expensive for Canadians.
“An order totaling $80 in products quickly becomes $168 once shipping and the U.S. exchange rate are applied.”
Boots didn't fit and refund was denied or required costly return shipping.
“calf is far too small and on the boots it says for ages 14+”
Package never arrived and Fun.com refused to file claim or provide refund.
“they would not file a claim, and they would not send out a replacement or refund my money.”
Received wrong costume, missed event, and customer service was unhelpful.
“Worst company ever.”
Paid for expedited shipping but never received package and company refused to assist with claim.
“I never received the package”
Costume and wig were poor quality and customer service refused to help.
“the wig I just recieved looks like road kill.”
Damaged Funko Pop boxes arrived and customer service was unhelpful.
“Damaged boxes arrived and customer service isn’t a thing with this company”
Many Funko Pops arrived with damaged boxes and refund was denied.
“6 of them came with damaged boxes.”
Costume quality was terrible and sizing chart was inaccurate.
“the quality of the costume is terrible”
Ordered an adult blazer but received a child's size and couldn't return it.
“I received a blazer with a label that says for 14-year-olds.”
Costume didn't fit and refunds were difficult until vendor later issued refund.
“Costume still does not fit...the head of the costume is literally the same size as the previous one.”
Reviewer loves their purchase and rates five stars.
“Love it 5 stars all the way”
Paid for 3-day shipping but delivery took seven days and refund was refused.
“Paid extra for 3 day shipping, arrived in 7.”
Paid for faster shipping but received delayed delivery and poor customer support.
“received package 2 weeks after order despite paying for 3-5 days;”
Service and product condition were really good.
“Really good service and product condition.”
Longtime customer ordered gifts and found good clearance deals.
“Excited for them as Christmas gifts!”
Very satisfied customer praised item quality and affordable prices.
“they offer great quality of items at affordable prices”
Favorite site with excellent products and consistently perfect arrivals.
“everything always arrived perfectly.”
Fast shipping and quality products were received.
“Fast shipping and quality products!”
Huge selection, reasonable prices, outstanding customer service and rewards.
“Their reward’s program for being a member (sign up is FREE) is crazy good!!!”
Bought costumes and toys and was consistently happy with orders.
“I have been really happy with my orders every time.”
Repeated purchases always satisfying; enjoyed many products including mystery box.
“I have NEVER been disappointed!”
Repeated purchases had excellent experiences, with quick secure shipping and good prices.
“The shipping is quick and secure and they have great prices and sales.”
Shirts arrive quickly and attract positive comments when worn.
“each time the shirts arrive quickly.”
Blazers are great quality with fast shipping; sizing charts vary.
“They’re all great quality with fast shipping.”
Fast shipping and consistently helpful customer service.
“Shipping has always been fast and customer service has always been extremely helpful.”
My Personal experience at Fun.com was not bad and t I had no problem with any of the process. I am happy to say that I had a great experience with them. Ordered a playset for my grandson’s upcoming birthday party but I decided to cancel the order with them (as I thought I would not receive the item in the time frame I needed) but Fun.com contacted me prior to processing my cancelation to let me know my items would ship out the next day if I still wanted them. So I kept the order in place, received tracking info, and received my shipment in 4 days. (Good price and items as described) I really appreciate that (I guess I'm not supposed to name people) in customer service took the time to contact me about my transaction concerns. Thank you again to all of you who went out of the way to ensure my grandson’s gift arrived on time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Fun.com is an online retailer selling costumes, party supplies, licensed merchandise, novelty gifts, and pop-culture collectibles. Customers shop through its website for apparel, Halloween items, accessories, and toys. Fun.com lists product details and sizing and lets shoppers choose shipping options for domestic and some international destinations. The site accepts common payment methods and publishes shipping and return policies for customers to read. Its stock includes seasonal items, licensed products, and everyday novelty goods.