Feedback is split between steady praise for well-made hand tools and recurring complaints about fulfillment. Many buyers say the company quickly replaces or swaps items under warranty when products arrive damaged. Other reviews describe missing packages, incorrect or incomplete shipments, slow refunds, and surprise fees. Communication concerns include missed shipping commitments and manager callbacks that never came.
Examples from available reviews (Dec 2021 – Mar 2026).
Items are top quality and customer support solved problems quickly.
“The items I’ve received are top quality.”
They charged for expedited shipping but shipped later via ground and didn't respond.
“they shipped it regular ground, despite charging me about $25 for the expedited shipping.”
Items were charged and shipped but never received, customer calls it scam.
“I have not received any of the items.”
The garden knife's handle felt cheap, so they returned it immediately.
“Really cheap handle on the garden knife that I ordered.”
Fulfillment issues come up often. Reviews mention orders that never arrived, wrong models delivered, and kits missing pieces. Several positive reviews also describe quick replacements or reshipments sent at no extra cost.
Value ratings depend on what happened. Customers who received sturdy tools call them a good deal, while complaints about paying for expedited shipping that didn’t deliver faster, restocking fees, and return shipping that wasn’t reimbursed pull value scores down.
Ordering and delivery create frequent frustration. Reviewers cite failed website orders, catalog requests that never arrived, and kits delivered with missing components. Catalog and site-order problems show up less often than delivery and refund complaints.
Product experiences vary widely. Many reviewers applaud heavy-duty tools such as mauls and vises and say they hold up well. Others report early problems, including hoses that split, handles that come loose, blades that arrive rusted or go dull, and pruner springs that snap after light use.
Shipping updates and escalations are common weak spots. Customers mention promised ship dates that slipped, manager callbacks that never happened, and repeated photo requests with no resolution. A few reviews note hard-to-understand support staff and one complaint about limited rewards redemption options.
Overall views swing with the outcome. Happy customers point to fast warranty help and effective replacements. Unhappy customers focus on refunds that didn’t get resolved, what they saw as refusal to replace missing items, and poorly handled returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer believes the tool is poorly made and fails to function.
“Convinced this is a Chinese front company selling junk.”
Rewards redemption failed and rep limited redemptions; customer stopped shopping.
“only one redemption at a time”
Items were charged and shipped but never received, customer calls it scam.
“I have not received any of the items.”
Customer did not receive ordered item and company refused refund or replacement.
“they refused to return our money or send another item to us.”
Issue was settled with an actual replacement under warranty.
“settled with an Actual Replacement of the item in question”
Order was missing an item and customer service made returns difficult.
“They short changed me one item for $16.oo out of an $80.oo order!”
Hose burst shortly after purchase and company refused a refund.
“Their product, that they sell BROKE, while IN USE.”
Customer returned damaged ladder and still awaits reimbursement for boxing costs.
“Had to pay $102.82 to UPS to return damaged item.”
Scissors dulled and developed rust after six months of light use.
“has become dull and has rust spots.”
Website was clumsy and ordering failed; catalogue requests unfulfilled.
“I requested a catalogue (twice) and none came.”
Orders frequently arrive incomplete and returns and warranties are poorly handled.
“Orders have been shipped with items omitted that were out of stock”
Items were poorly packaged and damaged as a result.
“Utterly disrespectful packaging of the items I bought.”
Kit shipped incomplete and customer service failed to resolve missing sheath.
“item had been out of stock all along (so kit was sent knowing it was incomplete)”
Received wrong item and company required long return process without refunding shipping.
“they would not be refunding my shipping cost.”
Received the wrong axe model after ordering online.
“received 10 days later a full sized splitting axe”
Ordered doormats three months ago and never received them.
“I ordered 4 doormats 3 months ago and I never see anything,”
Pocket knife arrived damaged, blades dull, and only partial refund given.
“wood handle was splintered”
Hose split after warranty expired and customer service was unhelpful.
“which is conveniently when their warranty expires.”
Pruners' blade and spring broke after minimal use; customer service unsatisfactory.
“The blade broke after minimal use”
Telescoping loppers failed and company declined support without proof of purchase.
“the handle just detached itself from the head.”
My dad is a jack-of-all-trades do I bought for him a vise from Garrett Wade as a Father's Day gift. He is a mechanic and he has been fixing things all my life, and I know that this is not just an ordinary vise. It arrived in just a few days and was packaged very well. The vise is the latest in technology with a solid steel forged body that will never give out under pressure while still being able to move where you want it. Crafted with attention to the finest details, this vise is a gift from above. He uses it every day for work and it has never let him down. He loves it! The quality is impeccable, too. I would recommend this shop mechanic's vise to anyone who is looking for a high-quality vice at an affordable price.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Garrett Wade is a U.S. retailer that sells hand tools and hardware for woodworking, gardening, and home upkeep. Its lineup includes saws, knives, axes, pruners, vises, and related accessories, offered through an online store and a printed catalog. Product pages usually show photos, specs, and ordering choices. Customers can choose standard or expedited shipping and can order online or by mail.