Reviews show a clear split between happy buyers and shoppers who say their orders never arrived. Positive feedback points to quick shipping, photos that match the item, and repeat purchases. Negative accounts focus on unresponsive support, delivery problems, and products that don’t match the description. Quality comments range from well-made personalized jewelry to cheap materials and incorrect metals.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer is satisfied with all the jewelry they ordered.
“Love it im satisfied with all that jewellery i order”
Delivery was quick and customer was happy with purchase.
“was quick delivery and happy with my purchase”
Paid for fast delivery but nothing arrived and support ignored messages.
“They take your money and vanish.”
Received non-hallmarked fashion jewelry instead of sterling silver.
“Received my order which was supposed to be sterling silver - not a hallmark in sight.”
Several customers mention fast shipping and deliveries that arrived on time when orders were completed. A recurring group of complaints describes orders that never showed up, long production delays, and refund offers seen as too small. A smaller number of reviewers report items arriving damaged.
Some buyers feel the jewelry and accessories are good value and meet expectations. Others say the quality didn’t match the price, citing thin materials or cheap iron-on details. Overall, value opinions vary.
Many reviewers describe the ordering process as easy and straightforward. Some complaints point to warped images or noticeable differences between product photos and what arrived. People buying gifts report both high satisfaction and disappointing surprises.
Many reviews praise pieces that look like the website photos, with acceptable engraving and workmanship. Another cluster cites weak build quality, missing hallmarks, loose stones, small or crooked pendants, and gold plating that wears off. Several reviewers also mention sizing mistakes and wrong colors.
Some customers say they got clear delivery updates and helpful support replies. Many others report emails going unanswered, chat being unavailable, messages being blocked, and refund requests being ignored. Complaints about no response outweigh the positive communication notes.
Experiences are split between repeat customers who plan to buy again and users who report non-delivery and no support. Positive reviews highlight accurate items and on-time delivery. Negative reviews focus on missing orders, unsatisfactory refunds, and quality problems that weren’t resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Rings are really nice and worth the price.
“Really nice, worth the price.”
Box chain broke on first use requiring full replacement.
“the box chain broke while putting it on for the first time.”
Received urn that did not match order and poor refund offers.
“I MIGHT" get a 70% refund.”
Received wrong product and company did not respond to emails.
“It's a scam. They offer you a product and then refuse to respond.”
Received different flowers than ordered and customer service did not respond.
“This is a scam website!”
Paid for fast delivery but nothing arrived and support ignored messages.
“They take your money and vanish.”
Order remained in production long past promised delivery timeframe.
“It's been almost a month and my order is still in production”
Received fake gold ring and customer service did not respond effectively.
“This company sold me a class ring that was fake gold.”
Bracelets were improperly sized and company offered inadequate compensation.
“Bought two open bracelets they wouldn't fit a cats wrist”
Shirt shipped much later than promised and customer service unhelpful.
“Scam of a company. DO NOT BUY!”
Reviewer says company scams and provides poor customer service.
“Not a customer service site.”
Order never arrived; tracking invalid and refund offer was inadequate.
“tracking code which leads to non existing shipping company.”
Product was incorrectly produced and company failed to resolve delivery issues.
“The item I received bore no resemblance to what was advertised.”
Gold plating wore off within a week and refund requests were ignored.
“the gold wore off after a week.”
Order marked closed but not received and emails went unanswered.
“the order has been closed, i havent received it yet”
Reviewer had an awful experience due to poor product and service.
“Awful experience with this company.”
Bracelet charm fell off and company ignored emails about the defect.
“Poor customer service, really disappointed!”
Pendant was much smaller than expected and delivery was late.
“The number is much smaller then I expected.”
Order never arrived and company did not respond to refund requests.
“did not receive my order up until today”
Order paid but never delivered and customer service blocked and hid complaints.
“Do not buy from this company.”
I ordered a necklace for my friend and it is a shame the engraving was too small and difficult to see it all even with a magnifying glass! I was also disappointed the names were not in the right order. Also, the necklace took a month'coming from China. The tracking feature wasn't great either, a week after my order i had a message reading 'your order is delayed, please check back in a few days' . I'd say if you needed your item in a week maybe even couple weeks then maybe avoid, it took a month for my item to arrive… so disappointed!! I will not buy again from this company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Getnamenecklace runs an online shop for personalized jewelry and custom gifts. It sells name necklaces, engraved rings, birthstone items, bracelets, and personalized products such as mugs and cases. The site offers options like engraving, initials, and birthstone choices. Customers order through the online checkout and can ship to multiple countries.