Feedback splits between smooth, fast deliveries with accurate orders and helpful support, and repeated reports of missing deliveries, tracking that stalls, and refunds not paid. Reviewers mention both working, good-tasting products and faulty units with missing parts. Price and range get frequent praise. Support is described as either quick and steady or hard to reach.
Examples from available reviews (Aug 2019 – Mar 2026).
No response from customer service and refund not received after three weeks.
“Poor customer service won’t answer me”
Order never received and company refused to refund the customer.
“they refuse to refund my money”
Correct product, fast shipping, and shipping carrier changed to UPS.
“I got my exact product and it came with fast shipping.”
Large selection, decent flavors, great customer service and fast shipping.
“They have great customer service and the shipping is fast .”
Positive reviews often mention quick dispatch and orders arriving correct. A sizable group of complaints describes parcels that never arrive, tracking stuck at “label created,” and refunds being refused. Across reviews, delivery reliability stands out as the main swing factor.
Several reviewers point to lower prices and a broader selection than other sellers. Some connect the savings to buying again. Value comes up less often than shipping and service.
When purchases go through, many shoppers describe an easy checkout and fast processing. Other reviews mention surprise charges or payments taken without the order being completed. Account and payment issues often end up as disputes or bank claims.
Multiple reviews report devices arriving faulty, tasting burnt, or missing batteries. Others say items arrived as ordered, worked properly, and had the expected flavors. Recent purchases include both clear product problems and clear successes.
Complaints repeatedly describe silence, with refund requests ignored and emails left unanswered. Several reviewers also describe customer service as prompt, calm, and helpful, and say it fixed the issue. Communication breakdowns often show up alongside shipping or refund disputes.
Sentiment is split between high ratings for fast delivery and support that solves problems, and low ratings for non-delivery and refunds being denied. That divide centers on shipping, refunds, and responsiveness. Reviewers mention both long-running good experiences and sudden failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (7) · Reviews (1) · Quotes shortened · As of: March 2026
I recently purchased some vaping products from Giant Vapes and I couldn't be happier with my experience. As a content but not very smart customer, I appreciated the straightforward website layout that made it easy for me to find exactly what I was looking for.
The selection of e-cigs, e-liquids, mods, CBD and more is impressive and I appreciate how they carry all the latest products so I can stay up-to-date with my vaping needs. The prices are also unbeatable compared to other online vape shops which makes shopping here such an amazing value.
The shipment came promptly and was well-packaged to ensure safe delivery of my order. After using the products for a little while now, I can confirm that the quality is excellent - definitely worth every penny spent.
Overall, if you're looking for an online shop where you can buy everything related to your vaping habit or hobby without breaking your bank then Giant Vapes is the perfect choice!
Outstanding end-to-end shopping experience with caring customer service.
“From start to finish truly one of the best experiences I have ever had shopping online!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Giant Vapes runs an online store selling vaping products and accessories. The range covers disposable vapes, rechargeable devices, and e-liquids, plus related add-ons. Customers order online and pay by card and other electronic methods. Product pages show photos and specs, and the site lists ways to contact customer support.