Reviews split between fast deliveries with solid packaging and frequent complaints about defective instruments and unresponsive after-sales support. Many mention wrong or missing items, lost parcels, and emails that went unanswered. A smaller group reports quick refunds and affordable starter instruments arriving in good condition, highlighting a sharp gap in results.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service promptly issued a full refund after order mistake.
“all was sorted with a full refund.”
Ordered bass was delivered quickly and in excellent condition.
“My bass was delivered within 3 working days in excellent condition”
Guitar arrived with noisy electronics and a high E string fret not working.
“high E string first fret doesn't work.”
Parcel was lost by courier and Glarry offered a partial refund blaming address issues.
“they tell me they're only going to give me £85 as the address was wrong.”
Service issues come up most often, mainly around fulfillment problems such as wrong items, missing shipments, and damaged deliveries. Several customers say support offered only partial refunds, asked them to pay return postage, or stopped replying. Positive cases show up less often, including full refunds and fast, accurate deliveries.
Some reviewers liked the low prices—especially on economy basses—and saw them as good starter options. A larger group reported mechanical and electronic faults that they said erased any savings. A few accepted the trade-offs for the price, but many still called the products poor value because of the defects they received.
Shipping ranged from a few days to much slower arrivals, shaping first impressions. Several reviews mention missing setup instructions and missing tuning keys, while others describe pianos that were easy to assemble and well packed. Usability complaints appear, but less often than service and quality problems.
Quality complaints cluster around noisy electronics, non-functioning frets, loose soundposts, major intonation problems, and visible damage on arrival. A smaller set describes sturdy, well-packed instruments that work for learners. Most quality feedback points to build or functional faults rather than looks alone.
Many reviewers describe emails that never got a reply, missing order confirmations, and no phone option, leaving issues unresolved. A few praise quick, helpful responses, but the dominant pattern is silence and blame being shifted between the seller and the manufacturer. These communication gaps often show up alongside other service or quality complaints.
Experiences are split: some high-rated purchases came with quick delivery and refunds that worked smoothly, while many low-rated purchases involved defective products and support that went quiet. The main negative themes are weak post-sale help and functional defects that push customers toward refunds or returns. Good beginner value and occasional standout service appear, but they sit behind the more serious issues described.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order delivered wrong item and company did not respond to emails.
“I get a children’s double Ford bronco jeep !!!”
Guitar arrived with noisy electronics and a high E string fret not working.
“high E string first fret doesn't work.”
Company did not reply to an email inquiry and missed a potential sale.
“Never answered to email”
Piano arrived incomplete and damaged; company initially refused proper replacement and negotiated partial refunds.
“they suggested I drill and modify the piano parts myself”
Parcel was lost by courier and Glarry offered a partial refund blaming address issues.
“they tell me they're only going to give me £85 as the address was wrong.”
Customer service promptly issued a full refund after order mistake.
“all was sorted with a full refund.”
Piano was delivered slowly but adequate for a young learner.
“Delivery was a bit slow (6 days) but the piano is fine.”
Violin kit arrived damaged and appeared poorly refurbished.
“The sound post was shaking around and not in place”
Ordered bass was delivered quickly and in excellent condition.
“My bass was delivered within 3 working days in excellent condition”
Piano arrived defective and customer service stopped responding.
“Glarry customer service went silent.”
Payment taken but item was not delivered and only a refund was offered.
“Money taken, item not delivered.”
Piano developed a fault and Glarry refused to supply parts or help.
“they won’t help despite being the manufacturer.”
Violin was extremely poor quality with many manufacturing defects.
“everything else is screaming at me mass manufactured garbage.”
Company required customers to pay return postage despite poor quality.
“Glarry music ask customers to pay for the return postage”
Piano faulty and company ignores contact attempts, no phone support.
“no phone number, just an email address they ignore.”
Prompt delivery and an affordable bass suitable for beginners.
“Prompt delivery and a good economy price bass for beginners.”
Concerned returns label shows a different recipient address than purchase.
“I'm a bit worried the address on the returns label they have sent me is different”
Bass guitar arrived with mechanical defects and severe intonation issues.
“every note past the third fret is sharp”
Keyboard's inputs didn't work and support refused refund, blaming the microphone.
“Support told me it was because my microphone (Shure SM58) was not good enough.”
Piano arrived faulty and company refused payment or replacement for reviewer.
“they won’t be paying me for my time”
Purchased bass and amp delivered well made and with excellent customer service.
“Customer service was fantastic and very fast!”
Piano failed and Glarry and the seller each blame the other, leaving customer unsupported.
“It’s now not working and I have glarry telling me it’s the sellers fault”
Piano arrived quickly, was well packaged, easy to assemble and well built.
“The piano was very well packaged, was SO easy to assemble”
Purchased piano but received no confirmation and cannot reach customer support.
“Purchased a piano, but received no confirmation email”
Timbales shipped without setup instructions or a tuning key.
“they sent it to without any set up instructions and no tuning key.”
Delivery failed and Glarry blamed the customer and refused proper refund.
“refused to refund 20% of the cost of the piano”
I received my first order from Glarry three days ago. I’m happy, I found the exact bass guitar and digital keyboard after a long online search. I wanted a quality, unique and affordable musical instrument to give my son during his birthday. The quick delivery was also very impressive. However, the customer support was somehow unethical. I disliked how they responded to my questions regarding the products I wanted. They did not help provide information. I just believed that whichever item, I would choose from the website, even without their help it would be fine. This is the confidence I had, and when I saw the guitar and keyboard, I was glad.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Glarry Music sells musical instruments and related accessories through an online store. The range often includes guitars, basses, keyboards and digital pianos, violins, percussion, amplifiers, microphones, and carrying cases. Listings usually include specs, photos, and prices so buyers can compare models. The company also offers replacement parts and starter kits for beginners.