Many reviewers like the garments for their softness, solid workmanship, and fast delivery. Others say items arrived damaged, seams came apart, or sizing ran small. Several reviews mention support being unreachable and returns getting stuck. Ratings span from the highest to the lowest scores, showing sharply different experiences.
Examples from available reviews (Dec 2021 – Mar 2026).
Customer service was excellent and product quality exceeded expectations.
“some of the best customer care I have ever known.”
Seams failed after third wear and no repair or replacement offered.
“Poor construction quality; seams failed on third wearing.”
Company raised prices and offers poor returns and customer service.
“they have got SO GREEDY with ridiculous prices”
Return process failed and listed phone numbers were out of service.
“None of the numbers quoted on their sites are working.”
Some reviewers describe quick, helpful customer care and smooth service. Others report the opposite: no way to reach support, repairs refused, or replacements denied. Service quality varies widely across reviews.
A few reviewers say the items offer good value and high quality for the price. One review specifically accuses the company of raising prices and having poor return policies. Price concerns show up alongside positive value comments, not instead of them.
Several reviewers mention fast shipping and careful packaging. Another set says items arrived damaged and that returns could not be completed. Delivery and packaging get frequent praise, but damaged arrivals disrupt the full experience.
Many reviewers describe cashmere that feels soft and warm and seems well made with sturdy construction. Others document major problems: seams breaking after a few wears, small sizing, and what they see as weak construction. Reviews split between durable workmanship and occasional failures.
Multiple reviews say listed phone numbers do not work and that returns fell apart. Reviewers describe trying repeatedly to reach support without success. Mentions of clear communication are rare here.
Reviews split between very happy customers and serious complaints about products or support. Positive comments focus on softness, fit, and fast shipping. Negative ones center on damaged items, construction problems, and unreachable customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer service was excellent and product quality exceeded expectations.
“some of the best customer care I have ever known.”
Company raised prices and offers poor returns and customer service.
“they have got SO GREEDY with ridiculous prices”
Seams failed after third wear and no repair or replacement offered.
“Poor construction quality; seams failed on third wearing.”
Products are well made, nicely packed, with fast shipping.
“Excellent quality and price.”
Item arrived damaged and there was no reachable customer support.
“Item arrived damaged.”
Return process failed and listed phone numbers were out of service.
“None of the numbers quoted on their sites are working.”
Fast shipping and good quality; items are very soft and warm.
“Fast shipping, good quality, super soft”
Product poor quality, sizing ran small, and returns were impossible.
“The product was not a good quality and ran very small.”
Reviewer calls it one of the greatest they've ever had.
“it was a one of the greatest one i ever had”
For the past few years, I bought a brand-new leather jacket from Gobi. They are my go-to shop no matter what my desire is related to fashion. Most of the items are real value for your money and high quality stuff. Very good quality blazer. I am really satisfied with everything. The closets are very professional with me every step. Also pleased about the delivery service, just in time when I needed it.And their customer service is something that I couldn't find in other shops. Despite having many other things to do on their hectic schedule, they will still reply to your emails or phone calls patiently at all times. Highly recommend it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Gobi Cashmere is a Mongolian company that makes cashmere knitwear. It produces garments and accessories such as sweaters, scarves, shawls, and coats using cashmere fibers. Gobi runs production facilities in Mongolia and sources raw cashmere from local suppliers. The company sells through its online store and through wholesale and retail channels to customers in Mongolia and abroad. Product pages typically list fiber composition and care instructions for each garment.