Customers often mention fast shipping, clear photos, and big savings on gently used and open-box gear. Many reviews also point to responsive support that quickly sends replacements or the correct item. One recurring complaint is receiving items that are damaged, incorrect, or missing. A smaller number of customers describe late cancellations and refund requests that were not resolved.
Examples from available reviews (Dec 2021 – Mar 2026).
Coluga stroller arrived in perfect condition and works well.
“It’s absolutely in perfect condition!”
Open-box table arrived with a damaged tabletop from poor packaging.
“The table top was damaged”
Customer service went above and beyond to improve the experience.
“Great customer service, willing to go above and beyond to make your experience better.”
Shipping communication was minimal and customer service was unhelpful.
“Customer service via their website is non-existent but for a chatbot that was unable to help.”
Customers often describe support agents who track down parts, send replacements, and follow up until issues are addressed. Several reviews mention quick solutions for wrong colors or missing parts. A clear minority report cases where the company would not fix a defect or issue a refund.
Shoppers frequently point to deals on higher-priced items such as strollers and car seats. Many say items arrived close to new for less money, and that repeat orders delivered solid savings. Only a few reviews question the value when an item showed up damaged or unusable.
Multiple customers call ordering and checkout simple and quick. Many also note fast delivery and listings that match what arrives. A small number report orders that never showed up or were canceled late because of inventory problems.
Many reviews say items arrived in very good or perfect condition and looked like the photos. Several complaints mention damaged surfaces, wrong colors, or items that stopped working after months. When quality issues come up, customers often say service sometimes sends replacements, but not always.
Many customers praise clear email updates and care-team outreach about shipping and order problems. A smaller group reports sparse communication, an unhelpful chatbot, or weak tracking details. In several cases, customers credit email and direct agent contact with stopping issues from escalating.
Reviews show a split experience: many five-star accounts of smooth purchases and fast fixes, alongside one-star accounts of unresolved damage, lost items, or denied refunds. Most low ratings connect to fulfillment problems or issues not being fully resolved at the end. Repeat buyers often describe consistently positive results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I love GoodBuy Gear! This company is amazing! This was my first purchase and I was a bit skeptical, but they are very professional and released my stroller within days of ordering! The stroller on the other end is a high-quality, sleek piece of machinery. The fabric is plush and the wheels are sturdy. The design is also very well thought out with a lot of storage room and cup holders. I have used this stroller extensively in the city and it maneuvers like a dream. I am so happy with my purchase that I plan on getting a double stroller from this company in the near future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Good Buy Gear runs an online store that resells open-box, returned, and gently used gear and accessories. Listings cover categories like baby equipment, travel gear, and select home furnishings. Each product page shows photos and a condition description to help buyers choose. Orders ship within the United States through standard online checkout and delivery options.