Order-specific reviews repeatedly praise fast shipping and solid build quality. A large group says the platform posts unverified or anonymous content and won’t take it down. Many users describe customer support as unresponsive or obstructive when they dispute listings or ask for fixes. Several reports also mention surprise recurring subscription charges and other billing issues.
Examples from available reviews (Aug 2010 – Mar 2026).
Reviewer couldn't contact the company and found an unauthorized account created.
“This company has no phone number to actually talk to someone.”
Reviewer reports fake reviews that Healthgrades refused to remove repeatedly.
“fake reviews posted that they will not remove despite multiple requests.”
Order arrived promptly and matched what was ordered.
“Very prompt got exactly what I ordered”
Doctor and staff were consistently professional and greatly improved patient's life.
“He was friendly and always down to earth with his jokes and his good attitude.”
Many order reviews note quick delivery and correct fulfillment. Others describe late or missing items, billing disputes, and staff interactions they call rude or unhelpful. Several submissions mention service breakdowns that ended in collections or cancellations that were never resolved.
Buyers often say the products are good value with acceptable quality. Separate complaints center on recurring monthly charges and subscription sign-ups that users say happened without clear consent. Multiple reviewers describe refunds and cancellation support as hit-or-miss.
Reviewers describe technical and usability issues such as verification emails that never arrive, drafts lost during submission, and contact portals that don’t work. Several entries cite wrong listings, search results that point to the wrong place, and limits that keep providers from replying. Positive account and ordering experiences show up too, but mostly in order-confirmation posts.
Feedback on physical items repeatedly highlights durability, comfort, and fit. A separate and much larger set of reviews questions the accuracy and integrity of what the platform publishes, pointing to fake or changed ratings and profile details that don’t match. Product praise appears mainly in order-related entries, while content-accuracy complaints dominate platform-focused posts.
Complaints repeatedly describe support that doesn’t respond, won’t remove or correct information, and offers no direct phone contact. Several reviewers say listings exposed personal details and that escalations brought no meaningful reply. A smaller number of comments mention helpful, attentive staff at individual clinical locations.
Reviews show a sharp split between high-satisfaction posts about specific products or clinicians and many low-satisfaction accounts of platform practices. Positive notes cluster around order fulfillment and individual providers. Platform-level criticism centers on moderation, privacy, billing, and customer support problems.
For each review, the core experience based on original source reviews.
Sources: consumeraffairs.com (200) · Trustpilot (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Patient was abruptly discharged without explanation and couldn't get records.
“I was rudely discharged without given any reason.”
Reviewer pleased with attentive doctor and supportive staff over years.
“She is always very pleasant and concerned about my health.”
Reviewer says inaccurate online information is misleading and not corrected.
“Healthgrades has published information online that is grossly inaccurate.”
Reviewer says site contains bogus multiple accounts and cannot be trusted.
“This site cannot be trusted.”
Physician appreciates Healthgrades for providing accurate performance assessments.
“I am thankful for services like Healthgrades that provide doctors with accurate assessments.”
Reviewer accuses company of misrepresenting physicians and refusing removals.
“This company doesn't care about giving patient's accurate, real information.”
Reviewer asked to be removed from site but request was denied.
“I requested from healthgrade.com to remove me as a doctor from the list”
Reviewer warns ratings are slanderous due to uncorrected inaccurate data.
“Please do NOT trust their ratings as they slander good healthcare professionals”
Reviewer says Healthgrades published private phone and old address and refused removal.
“they have published my unlisted home phone number for clients to contact me”
Reviewer experienced privacy invasion and frustrating customer support evasions.
“This is an incredible invasion of privacy”
Reviewer says one inaccurate review led to misleading metric ratings.
“I have issue with this as it is grossly inaccurate.”
Reviewer couldn't remove profile and felt forced to solicit positive reviews.
“I tried contacting healthgrades to remove me from their website, but they said it was not possible”
Reviewer says site lacks place to rate performance after PA missed cancer.
“Healthgrades does not give a place to rate a doctor's performance.”
Reviewer accuses site of prioritizing paid hospitals over consumer needs.
“The company now completely has gone commercial at the expense of helping the consumer.”
Patient had multiple spine surgeries and lasting complications from surgeon.
“I had 4 major spine surgeries in 9 months”
Reviewer says site repeatedly publishes incorrect business info despite corrections.
“They just replace all the work I've done with incorrect information again”
Reviewer argues unvalidated and unrepresentative reviews unfairly harm physician reputation.
“Health grades has unvalidated reviews from 13 patients;”
Reviewer says Healthgrades allows false anonymous reviews and won't remove them.
“Healthgrades allows false and anonymous reviews to be posted on their site”
Reviewer says unverified negative reviews can significantly affect solo practitioners.
“Sites such as Health grades does nothing to check the validity of these ratings”
Reviewer says Healthgrades omits malpractice records and ignores corrections.
“According to Health Grades, that practitioner has no record of malpractice claims”
Reviewer claims site prioritizes ad revenue over accurate healthcare information.
“These folks are awful and only there to make money off ad exposure”
Reviewer observed inexplicable rating changes suggesting manipulation.
“I have seen (firsthand) how a doctor's rating can change from 1/2 star to 4 1/2 stars overnight.”
Reviewer was included in a listing unexpectedly and found errors.
“I did not go looking for them, but instead received an email about a listing.”
Reviewer warns site allows fake reviews and potential defamation.
“Healthgrades does no vetting of reviews.”
Reviewer says a clinician had fake high ratings while providing poor care and billing.
“This website has no quality control over fake reviews from all sides.”
Reviewer cannot remove profile and disputes Healthgrades' right to publish info.
“They continually insist that they have the right to post my information because it is publicly gathered information”
Reviewer praises professional doctor and helpful staff and recommends clinic.
“He is extremely professional and thorough.”
Reviewer received runaround when requesting removal of incorrect, damaging information.
“they gave me the runaround song and dance.”
Reviewer was listed without permission and had personal address exposed.
“a former client found me and now has my home address.”
Reviewer says listing was posted without authorization and contains malicious inaccuracies.
“I have never authorized these people to access my information.”
Reviewer urges legal action against site for refusing to remove incorrect information.
“I would like to have legal action taken.”
Reviewer couldn't leave a negative review and believes site protects certain doctors.
“I was unable to leave a negative review.”
Reviewer says profile contains incorrect credentials and there is no phone contact.
“Terribly inaccurate site.”
Unwarranted doctor listing was removed after contacting the association.
“removed my account within days.”
Reviewer says Healthgrades refuses removal and exposes sensitive provider information.
“Healthgrades.com is stating they cannot remove my profile but only update my information”
Reviewer filed regulatory complaints and is considering class-action litigation.
“I have filed complaints with CO & NYS & Federal governing agencies”
Reviewer asked for account deletion, was refused, and shared CEO contact.
“I asked Healthgrades today to delete my account and they refused.”
Reviewer says small, unrepresentative sample on site gives misleading conclusions.
“only 3 people ever wrote feedback on Healthgrades.com.”
Reviewer asked for listing removal and believes site profits off providers' names.
“I asked politely for Healthgrades to remove my listing.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
GRJ Health is a healthcare company that sells products and runs digital services for clinical and consumer users. It posts product information and handles online orders and account requests. Customers reach GRJ Health through online contact channels, with standard payment processing for purchases. Public listings often show contact details, licensing references, and support resources for buyers and providers.