Many reviewers say Hairguard products visibly thicken hair and support regrowth. Customer support is often praised for quick replacements and helpful email replies. Some buyers mention unexpected checkout add-ons, restocking fees, and slow deliveries. Reviews highlight a clear split between strong product results and occasional purchase or shipping frustrations.
Examples from available reviews (Nov 2021 – Mar 2026).
Growband with maxoxidil noticeably thickened and strengthened my hair after four months.
“Growband and maxoxidil is THE killer combo.”
Customer service promptly replaced a faulty unit and was very responsive.
“they sent me out a replacement immediately, zero hassles.”
Cancellation was delayed and I incurred return shipping and a 20% restocking fee.
“Now I get to pay return shipping and 20% restocking fee.”
Shipping was delayed and customer service was initially unresponsive, though product works.
“They’re shipping time for the actual growband took a very long time.”
Reviewers often describe support as quick to send replacements and solve problems without delay. Several name specific agents who fixed delivery and order issues. A few accounts mention no reply at first, followed by support stepping in later.
Several complaints point to unexpected upsells at checkout and restocking or return-shipping fees. Some customers say cancellations were handled slowly, which raised what they ended up paying. These cost complaints show up mostly in lower-rated reviews and repeat across different reviewers.
Users call the GrowBand routine simple and relaxing. Many mention less shedding, a more comfortable scalp, and more confidence with daily styling. Experience-focused reviews keep coming back to steady at-home use over time.
Most reviews credit the GrowBand, serums, shampoos, and supplements with thicker hair and fewer bald spots. Several say results improved when they paired the GrowBand with topical treatments. A few report hardware or battery issues, usually fixed through a replacement.
Many reviewers compliment clear emails and helpful follow-up from staff such as Alan, Steph, and Sarah. Fewer comments mention shipping delays and one initial stretch with no response. Once support engages, replies are described as consistently helpful.
Most reviewers describe good results and attentive aftercare, with occasional checkout and delivery hiccups. That contrast explains why product and service feedback skews high while a small set of transactions rates low. Overall satisfaction with outcomes is strong, but purchase and fulfillment still cause repeated friction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (18) · Reviews (1) · Quotes shortened · As of: March 2026
Shipping was delayed and customer service was initially unresponsive, though product works.
“They’re shipping time for the actual growband took a very long time.”
Unexpected extra fees and upsell at checkout made purchase feel misleading.
“Imagine committing 400 bucks to a product and then being told it probably wont work unless you give us another 300.”
Product strengthened hair and is convenient, with outstanding customer service.
“The product has noticeably strengthened my hair”
Using the GrowBand is relaxing and leaves my scalp and hair happy.
“Using the GrowBand is very relaxing, My scalp and hair feel happy.”
After three months use I experienced significant crown hair growth.
“there has been some significant growth on my crown.”
Customer service promptly replaced a faulty unit and was very responsive.
“they sent me out a replacement immediately, zero hassles.”
Growband with maxoxidil noticeably thickened and strengthened my hair after four months.
“Growband and maxoxidil is THE killer combo.”
Consistent Growband use improved scalp flexibility, blood flow, and hair appearance.
“More blood flow + less stress.”
Combining maxoxidil, growband, and roller produced visible regrowth progress.
“we are finally making some progress and seeing regrowth”
After a year use my scalp feels energized and customer service was exceptional.
“The customer service was the best I’ve experienced from any company in my life.”
Support replaced a short-lived battery product without hassle.
“they decided to replace the product without any hassle.”
Using the Growband made my hair noticeably thicker with less hair loss.
“Using the growband really improved my hair, no doubt about it.”
Growband reduced my crown balding area and improved hair quality.
“the balding area went from about 4cm across to about 2cm across”
Product improved hair thickness and health; company provided replacement for faulty growbox.
“My Hairband Pro has proven to be exactly what's been advertised.”
The Growband stopped crown thinning and serum absorbed better than other topicals.
“The Growband stopped the thinning on my crown after a few months.”
Products worked well and company offered great service and support.
“Great products that work and overall great service and support from Hairguard.”
Customer support, especially Alan, resolved delivery issues quickly and helpfully.
“Had an issue and the customer support was absolutely fantastic over email to get it all sorted out.”
Products improved hair and customer service was outstanding and helpful.
“Their products are top-notch, and I’ve noticed a real difference since using them.”
Cancellation was delayed causing return shipping and a 20% restocking fee.
“Now I get to pay return shipping and 20% restocking fee.”
Cancellation was delayed and I incurred return shipping and a 20% restocking fee.
“Now I get to pay return shipping and 20% restocking fee.”
I saw clear new hair growth using the Growband with liquid and brush.
“I am seeing some clear new hair growth in the months since I started using it along with the liquid and scalp brush.”
Five and a half months of Growband use stopped hair loss and reduced bald spot.
“it's made a noticeable difference to may hair loss, which has basically stopped”
Steph Bruce provided excellent, timely customer service despite time difference.
“I get excellent, bend over backwards, service from Steph Bruce!”
The customer service is good.
“the customer service is good”
When my Growband was lost, Hairguard sent a replacement and offered excellent service.
“the people at Hairguard helped me in a friendly and uncomplicated way and sent me a new Growband”
Support sent a new package when the original didn't arrive and were helpful.
“they were awesome and sent me a new one”
Long-term use since 2018 helped stop baldness and restore follicles.
“I have been using hairguard products since 2018 and I have to admit this has not only stopped the baldness”
Caffeine shampoo produced new hair growth after two bottles and customer service was excellent.
“By the end of the first bottle, I started to see short strands of new growth along my hairline!”
Product is great and company was responsive and helpful.
“Great product. Great help. Really responsive for any questions I had.”
After four days of supplements I'm happy and would recommend them.
“I am very happy with this supplemens.”
After four days of supplements I'm happy and would recommend them.
“I am very happy with this supplemens.”
Five-star customer service and biotin shampoo helped my hair.
“Great products and 5 star customer service.”
Customer service was great and I'm looking forward to starting treatment.
“Great customer service!”
Products reduced hair loss and customer service, especially Sarah, communicated well.
“Not sure about new growth, but hair loss has declined.”
Shampoo improved my scalp and hair; staff were helpful.
“The shampoo has really helped my scalp and hair.”
World-class customer service and products helped stop further hair loss.
“Hairguard provides world-class customer service.”
I started using the Biogaine anti-hair loss serum from Hairguard a few months ago and have noticed a huge difference in my hair. My hair used to be so thin and brittle, but now it's full and healthy again. I'm finally able to go out with confidence knowing that my hair is looking great! I honestly believe this is the best product on the market right now when it comes to counteract hair loss I am so happy that I found it.
I can't believe I had to wait this long to buy it. Now I only need a few sprays every morning and my hair is looking better than ever! I'll never stop using this product.
Biogaine with dermaroller produced slow natural regrowth and cancelled transplant.
“I have cancelled my hair transplant appointment because I started to see the natural regrowth.”
Five-star customer service: Sarah applied a discount and upgraded shipping.
“5-star customer service, Sarah helped me with my first purchase that included a discount”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hairguard sells hair-loss prevention and scalp-care products online. Its range includes the GrowBand device, topical serums, caffeine shampoos, dermarollers, and oral supplements. Product pages list ingredients and explain how to use each item. Hairguard also shares guides and articles on hair-loss causes and treatment routines. Customers place orders and contact support through the website and by email.