Reviews often point to a strong selection, low prices, and attentive customer service. Some customers mention quick refunds and deliveries that arrived on time. One review says a different, lower-quality dress arrived and the refund still was not resolved. One positive review also notes charitable giving.
Examples from available reviews (Nov 2021 – Mar 2026).
Reviewer praised selection, prices, customer service, and charitable donations.
“They have a great selection, awesome prices and wonderful customer service.”
Company promptly refunded price difference and delivered the dress on time.
“simply processed to refund the difference to me directly.”
Received a different, cheap dress and hasn't received a refund after weeks.
“the dress I ordered was nothing like what I saw online.”
Several reviews mention quick, straightforward refunds and deliveries that arrived on time. One review describes a long-running refund issue and a wrong shipment that was never fixed. Together, these accounts range from fast resolutions to breakdowns in fulfillment.
Customers highlight competitive pricing and a wide selection as key reasons to buy. One reviewer questioned the value after receiving an item that did not match the listing. Value seems strongest when the delivered product matches what was expected.
Multiple reviewers describe an easy ordering process and helpful interactions with staff. One reviewer reports a major mismatch between the item received and the photos, which drove a negative experience. That case appears to be the only one but had a major impact on that customer.
Most reviews suggest acceptable product quality through generally positive purchase experiences. One detailed complaint says a cheap, incorrect dress arrived instead of what was ordered. Aside from that single report, reviewers rarely mention poor quality.
One review describes clear, effective communication around a refund. Another says weeks passed without a refund, pointing to a communication failure in that case. Overall, communication ranges from proactive to slow.
Feedback trends positive, with shoppers citing selection, pricing, and responsive staff. One serious complaint about fulfillment and a refund stands out as a clear exception. Overall, there is more praise than criticism, with one notable outlier.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer praised selection, prices, customer service, and charitable donations.
“They have a great selection, awesome prices and wonderful customer service.”
Company promptly refunded price difference and delivered the dress on time.
“simply processed to refund the difference to me directly.”
I will never buy from this site again! I ordered from this site because the dress looked gorgeous and the price was right. I received it and the dress I ordered was nothing like what I saw online. The material was cheap and thin! I felt it was a scam, but I still had hope that the dress would look good on me. It looked horrible on me, so I sent it back and it has been almost 3 weeks and I still have not received my refund. I have emailed them several times and no response!!! I will not be ordering from them again. I should have known better than to order from a place like this but I hope anyone considering this site reads this and never makes the same mistake as me.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hampden runs an online store that sells clothing and related apparel. The website includes product pages with photos, descriptions, prices, and checkout. The company takes online orders, accepts electronic payments, and ships items while also handling returns. Customers can contact support with order questions and return requests. The site also offers typical e-commerce tools such as order tracking and account management.