Many reviewers report shipments that never arrived, with tracking that stopped updating. Several customers also mention defects, including broken applicators and foundation that didn’t perform well. A smaller number praise fast customer support and deliveries that arrived well packed. A few reviews point to trial charges and requirements to buy samples.
Examples from available reviews (Dec 2021 – Mar 2026).
Order never arrived after three months and tracking didn't update.
“I’ve been waiting 3 months in total.”
Customer service resolved order issues very quickly.
“Great customer service!”
Applicator broke inside the tube, making product difficult to use.
“doe foot applicator broke inside the tube”
Customer received well-packaged wine on time and appreciated the quality.
“My wine came on schedule and was wrapped with great care in a solid box for safety.”
Many reviews focus on shipping breakdowns and orders that never showed up. Customers often describe tracking that doesn’t move and customer service messages that go unanswered. A smaller share describe quick fixes and helpful staff.
Some reviewers question trial and sample charges and describe surprise fees tied to discovery sets. These value concerns come up less often than delivery and service issues. When value is mentioned, reviewers often describe losing money or not getting help after a charge.
Tracking delays and missing packages repeatedly disrupted the experience. One review describes a smooth sample-kit process that helped find the right shade. Positive usability notes appear, but far less often than delivery and quality complaints.
Several complaints cite defective applicators, wands that came off, and foundation that didn’t perform well. At least one reviewer praises a wine delivery that arrived well packed and high quality. Overall, negative product comments appear more often than positive ones in this set.
Reviewers repeatedly mention tracking links that stall, slow replies, and emails that never get answered. One person also describes being pushed by a deadline while responses lagged. Positive communication shows up in fewer reviews.
Reviews split sharply between many low-rated complaints about service and products and a smaller cluster of high-rated, positive experiences. The harshest ratings center on orders that weren’t resolved and unexpected charges. Clear praise goes to orders that arrived intact and to fast, responsive support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Applicator broke inside the tube, making product difficult to use.
“doe foot applicator broke inside the tube”
Order never arrived despite multiple follow-ups and promises.
“Do not order online from this company!”
Order tracking stalled and delivery won't arrive on time.
“no changes to the tracking link.”
Order never arrived after three months and tracking didn't update.
“I’ve been waiting 3 months in total.”
Customer service resolved order issues very quickly.
“Great customer service!”
Cocktails tasted great and customer service went above and beyond.
“their service is exceptional!”
Foundation performed poorly and company charged for sample returns.
“This is the worst foundation I have used.”
Sample kit and guide helped accurately find the right concealer shade.
“it was the right shade.”
Order delayed over a month with tracking showing air transit delay.
“all my tracking says is air transit delay”
Gloss wand applicator fell to the bottom, making product unusable.
“the gloss wand has a applicator sponge that is in the bottom of the tube.”
Unauthorized item added and customer service refused to help.
“customer service is DISGUSTING!”
Paid for order which wasn't delivered and customer service didn't respond.
“Money taken and no order delivered- 4 weeks later.”
Charged trial fee despite allergic reaction and no company support.
“They charge you $19.21 for the "discovery trial set”
Order had no tracking updates and delivery was significantly delayed.
“I don’t have my products or any tracking updates!”
No product arrived and customer service didn't respond to emails.
“No Product, No Tracking Info, No Customer Services”
Company enforced a short purchase deadline and responded too slowly.
“I have to place a full size foundation order by tomorrow March 11, 2025, or pay $12.”
Color match failed and customer service didn't respond to requests.
“they sent me a color totally wrong for my skin.”
Order not shipped after 25 days and customer service didn't answer.
“tracking says still has not shipped.”
No response or updates and the package hadn't arrived.
“No answer, no update, no product.. ???”
Tracking failed, customer service didn't help, and one product arrived damaged.
“one of the product looks like it’s half empty”
Discovery samples required a full purchase and company didn't respond.
“It's predatory to force a customer to pay almost $30 for samples!”
I'd had my eye on these bottles from Haus Beverage's online store for quite some time, and I finally decided to purchase them because of the incredible price.
Being pleasantly surprised by the quality of the merchandise was a nice surprise.
My wine came on schedule and was wrapped with great care in a solid box for safety. I couldn't be happier.
I will now celebrate my Christmas just as I planned.
Purchasing wine online may be a terrifying process, and I can speak from personal experience that my experience with Haus Beverage was excellent.
I highly recommend it this company for anyone looking for drinks.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Haus is a beverage company that makes aperitifs and ready-to-drink cocktails. It bottles pre-mixed cocktails and aperitif-style drinks and lists ingredients, tasting notes, and alcohol-by-volume on its product pages. Haus sells through its online store and through select retail partners. The company also shares serving suggestions and product details so shoppers can compare options.