Many customers like the flavors, the smooth draw, and say the products help them cut down on nicotine. A large group reports dependable deliveries and responsive support. Several reviews describe major service problems, including orders that never shipped, refunds being refused, and requests for photos of payment cards. A smaller set mentions defective devices or promised gift cards that never arrived.
Examples from available reviews (Dec 2021 – Mar 2026).
Five years of positive experience with quality products and support.
“Very pleased with my experience over the last 5 years of ordering from them. Quality products and the CS team always goes the extra mile when I have a question.”
Shipment returned to sender and company refused full refund.
“Waited for months, then the shipment went back to sender and they are not even giving a full refund.”
Company promised a $30 gift card for feedback but didn't send.
“they'd send me a $30 gift card. I responded, and yet haven't heard back in almost 3 months now.”
Received a defective vape and the promised replacement never arrived.
“Sent me a defective vape and tried to charge me for one I didn't order.”
Service reviews split between quick fixes and serious breakdowns. Many reviewers mention fast refunds, replacements, and helpful staff. Others describe major problems such as orders that never shipped, returns processed without full refunds, unwanted items added, and requests for credit card photos.
Several reviewers call the products affordable and effective for regular use. Some mention a rewards program and say repeat purchases pay off over time. Few reviews point to price as a main downside.
Many customers find the website easy to navigate and say checkout is smooth. A minority report device or usability issues, including sticky devices, throat irritation, and reliance on micro USB chargers. These hardware complaints show up far less often than the positive comments about the site and checkout.
Most product feedback is positive, highlighting smooth flavor, a satisfying draw, and a perceived help with reducing nicotine use. Multiple reviewers report steady quality across repeat orders and long device life. A small group reports defective units or devices that did not last as long.
Communication comes across as responsive in some reviews and lacking in others. Several reviewers say the company listens to feedback and brings out new products. Other reviewers describe broken promises and unclear messages, including a gift card that never arrived and unexpected customs or checkout charges.
Overall opinions are split between many highly satisfied reviews and a clear set of unhappy ones. Long-term customers often point to reliable fulfillment and repeat buying. The low ratings focus on shipping, refunds, requests to verify payment, and promises that were not kept.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I am so happy to have found a company that delivers what they promise! I was a little hesitant at first, but the reviews from my friends about HealthVape were all so positive that I decided to give it a try. And I am so glad that I did! The quality of their products is fantastic and the customer service is amazing. They are always quick to respond to any questions or concerns that I have, and they always go above and beyond to make sure that I am happy with my purchase. I would highly recommend HealthVape to anyone looking for a high-quality vaping experience. Thank you, HealthVape, for amazing products and for also having such an awesome company culture!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HealthVape runs an online store that sells vaping devices and related consumables. Its site lists products with ingredient and safety details, specs, and prices. Customers order through the online checkout and pick standard shipping options. The company lists ways to reach support for returns and order questions.