Reviewers mostly highlight Hiboy’s responsive after‑sales support: multiple accounts describe shipped replacement scooters, batteries, chargers or free upgrades. Product reports include occasional mechanical or battery faults, but many customers say replacements or repairs restored usability. Communication is frequently praised for fast email responses, though a few customers report slow or no replies and limited business‑hours availability. Price statements are rare in the reviews, so value conclusions are limited; prospective buyers should weigh support experiences and specific model reports when deciding.
Examples from available reviews (Oct 2025 – Feb 2026).
Reviewer experienced nearly nonexistent customer service and no responsive communication.
“The customer service is almost non existent.”
Hiboy resolved a rear wheel issue by shipping a replacement P7.
“Hiboy promptly resolved this by shipping out a new P7 to me.”
Customer service ensured timely delivery and pleased grandson.
“Customer service has been great!”
Customer service mailed parts and reimbursed service costs promptly.
“They mailed out a part and reimbursed us for service costs without a hitch.”
Most reviewers describe fast, helpful after‑sales support: troubleshooting, part shipping and proactive replacements. A small number reported poor or non‑responsive cases.
Price is rarely discussed; only one review explicitly calls the price “great.” There is limited evidence to judge overall value for money.
Reviewers do not discuss app or user‑interface aspects. Feedback focuses on hardware performance and support rather than digital UX.
Several reviewers reported mechanical or battery faults, but many say replacements, free upgrades or repairs restored function and left them satisfied.
Multiple reviewers praise quick email responses and fast shipping of parts; a few report limited business‑hours contact or unresponsive channels.
Most reviewers report positive outcomes after contacting support—replacement units, parts or reimbursements—and recommend the brand; isolated negative experiences remain.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Company provided a helpful installation video and good customer service.
“Excellent product and excellent customer service!”
Support was helpful, responsive, and arranged a quick replacement.
“the Hiboy support team was very helpful and responsive.”
Claire handled case professionally and arranged a quick replacement.
“Claire handled my case professionally and arranged a replacement quickly.”
Reviewer praises excellent customer service and product quality.
“Excellent customer service and a great product”
Fast, friendly service delivered a working tire tube quickly.
“Thank you for your fast and friendly service!”
Delivery was quick but ride is rough and lacks suspension.
“It's so rough and jarring!”
Bought it for my daughter at college and she loves it.
“I bought it for my daughter to use at college and she loves it.”
E-scooter is good quality, shipped fast and packaged well.
“Good quality e-scooter.”
P6 bikes performed well and customer service, especially Claire, was excellent.
“When it comes to customer service, my experience has been excellent.”
Support stayed engaged and provided free replacement parts to resolve issues.
“Customer support was solid from start to finish.”
Company quickly replaced a faulty wheel/motor after troubleshooting.
“Within a week the company sent a replacement and everything is working fine.”
Customer service sent free replacement parts quickly for the tire issue.
“this company’s customer service was absolutely amazing.”
Customer service arranged an exchange and handled shipping smoothly.
“Vinnie arranged an exchange for an upgrade and provided a return label.”
Support provided options and follow-up enabling successful home repairs.
“they followed up all the way through the process.”
Nancy in customer service has been helpful and sent replacement parts.
“Nancy on the customer service team has been awesome”
They provided a replacement and maintained good communication throughout.
“Excellent customer service.”
Hiboy replied within a day and helped fix the scooter quickly.
“they were quick to reply within a day.”
P6 handles hills well and performs strongly for a heavier rider.
“Hills are a joke for it”
Customer support consistently responds quickly and provides strong assistance.
“Every interaction with customer support leads to great, quick customer service response and assistance.”
Customer service replies within 24 hours and promptly sent a replacement display.
“Customer service is great, they always reply withing 24 hrs. of an email”
Customer service helped fix the scooter with a friendly, supportive attitude.
“Really impressed by their nice attitude and support to help me fix my scooter”
Customer service ensured timely delivery and pleased grandson.
“Customer service has been great!”
Hiboy resolved a rear wheel issue by shipping a replacement P7.
“Hiboy promptly resolved this by shipping out a new P7 to me.”
Customer service mailed parts and reimbursed service costs promptly.
“They mailed out a part and reimbursed us for service costs without a hitch.”
Customer service rep Cherry responded quickly and was very helpful.
“Cherry at Coustomer Service was so nice and helpful”
Help support team was fast and reliable.
“The help support team is fast, and reliable”
Company proactively resolves issues and provides great support.
“They are very proactive in resolving any issues you may have!”
Product is good and customer service is solid.
“Good product with solid customer service”
Support team sent a free battery and handled troubleshooting well.
“Nancy and the support team were amazing.”
Reviewer experienced nearly nonexistent customer service and no responsive communication.
“The customer service is almost non existent.”
Company sent a free hydraulic brake upgrade which fixed issues.
“they sent me a free hydraulic brake upgrade that worked perfectly!”
Company promptly replaced a lost charger and scooter aids daily tasks.
“Lost my charger and they hooked me up right away!”
Customer support responded quickly and resolved the missing hardware issue.
“Awesome customer support and service from Hiboy.”
Support tried to solve the problem but only responds on business days.
“they would contact during business days only”
They addressed a seat issue and provided excellent customer service.
“Best customer service I've ever dealt with over the years.”
Chloe promptly helped and replacement part shipped quickly.
“Chloe was extremely prompt and helpful with my issues.”
Chloe helped resolve back wheel problems and provided assistance.
“Chloe was very helpful with my problem and I am thankful for that”
Customer service responded and sent a replacement charging port plug.
“No worries because hiboy customer service replied and sent me a replacement.”
Support sent batteries even out of warranty to restore functionality.
“they'll send me another battery!”
Support troubleshooted and ultimately sent a brand new replacement bike.
“Hiboy sent us a brand new bike!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Hiboy is a consumer micromobility brand offering electric scooters and e-bikes for commuting and recreation. The brand is known to sell complete units and replacement parts to end customers, with after-sales support channels for warranty and repairs. Consumers searching reviews typically look for information about reliability, support responsiveness, and part replacement experiences.