Several reviewers say they couldn’t reach Honey Bug by phone or email and that charges stayed unresolved. Multiple customers report being charged with no shipment details and no replies. One reviewer says a gift box arrived with mostly incorrect items and they couldn’t return it. Overall, the reviews point to ongoing order and communication problems, plus one isolated issue with incorrect items.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer could not reach company and order remained charged.
“the charge still exists on my credit card.”
Funds were deducted but seller provided no shipment details or responses.
“no tracking number just money taken.”
Company ignored cancellation request and shipped order regardless.
“they shipped the package anyway”
Gift box arrived with most items incorrect and returns were unavailable.
“only two of the products I had ordered were okay.”
Most service complaints center on order handling and being unable to reach support. Several reviewers say charges went through, but the company didn’t respond or follow through on cancellation requests.
Value concerns come up when customers are billed but don’t get shipment details. Only one review ties reduced value to receiving the wrong items.
Customers mention missing tracking information and cancellation requests that went unanswered. These issues add friction during checkout and after purchase.
Few reviews discuss product quality. One reviewer says most items in a gift box were incorrect and that returns weren’t available.
Communication problems appear most often. Several customers say the company didn’t answer messages, didn’t share tracking, or ignored refund requests.
Most reviews skew negative and focus on customer service failures. Repeated communication complaints stand out against a single complaint about incorrect items.
For each review, the core experience based on original source reviews.
Sources: bbb.org (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer could not reach company and order remained charged.
“the charge still exists on my credit card.”
Funds were deducted but seller provided no shipment details or responses.
“no tracking number just money taken.”
Company ignored cancellation request and shipped order regardless.
“they shipped the package anyway”
I hate baby showers, want to know why? The frustrations we got from HoneyBug. My wife was expecting our second-born and my friends and organized for a baby shower. I knew what I wanted and I build my gift box on their website. It was timely and the customer care person assured me everything would be packed in the gift box and delivered on time. I had so much confidence in them. When my gift box arrived, my wife didn’t know. It was to be a surprise. I brought the gift box during the material day. I was shocked, only two of the products I had ordered were okay. There was also no room for me to do a return since the days had elapsed. I was very much dissatisfied.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Honey Bug runs an online storefront selling consumer goods on its website. The site shows products with photos, descriptions, and prices. Customers order online and pay through standard methods such as credit cards. The company ships to domestic addresses and lists contact details and policy pages on the site.