Reviews describe widespread problems with orders and returns. Many customers mention missing shipments, no return labels, and refunds that drag on. A few reviewers point to helpful staff interactions and strong experiences with specific products. Others report defective or expired items and raise concerns about prices and rewards rules.
Examples from available reviews (Nov 2021 – Mar 2026).
Waiting nearly two weeks for a return label with inconsistent responses from staff.
“I have been waiting on a return label from the HSA store for almost two weeks.”
Defective product with weeks of unresponsive support and problematic refund process.
“I have been trying to get this resolved for 3 weeks and getting nothing but a run around.”
Company president responded personally and provided helpful product information.
“He was professional yet courteous and very conscientious about what I was looking for.”
The reviewer found a quiet, effective electric breast pump and recommends the site.
“I would recommend this site to all my mommy friends!”
Several reviews describe repeat breakdowns in returns and order handling. Customers report promised return labels that never arrived, orders that never shipped, and refunds that took weeks and multiple calls. A smaller group mentions earlier smooth purchases but says a single unresolved problem ended the relationship.
Some reviewers say items cost too much and question the store’s value. They also point to rewards rules and short expiration windows, which they say limit the usefulness of loyalty benefits. These concerns show up less often than service complaints but appear across multiple reviews.
Reviews mention friction at checkout and after purchase, including orders flagged for fraud and canceled without a clear reason. Several customers describe getting different answers from different representatives, which extended the time to resolve issues. A few others report easy purchases and one low-key but effective product recommendation.
Some reviewers say they received defective or near-expiry items and couldn’t get repairs to stick. Examples include lenses that kept detaching and products that became unusable before any fix was offered. Defect reports show up regularly alongside complaints about returns and warranty handling.
Many reviewers describe customer support as unresponsive or inconsistent, with requests for return labels going unanswered. A small number mention direct, helpful replies from company leadership or timely help from staff. Communication problems dominate the complaints in low-rated reviews.
Most reviews lean negative, driven mainly by service and communication problems. A smaller share describes good staff interactions or satisfaction with products, standing in sharp contrast to the prevailing complaints. The split points to uneven customer outcomes rather than a consistently average experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order not delivered and support unresponsive after issuing unusable store credit.
“They are not responding to my support requests now.”
Return process requires contacting support but they fail to provide return labels.
“they don't give you the label you ask for.”
Company president responded personally and provided helpful product information.
“He was professional yet courteous and very conscientious about what I was looking for.”
Order not received after a month despite payment being taken.
“still haven’t received my order!”
Good selection and fast shipping but many items are overpriced.
“Way overpriced.”
Order flagged as fraud and canceled without clear explanation or helpful support.
“my order was flagged for fraud and canceled.”
Received items close to expiry and store refused remedy after 30 days.
“they refused to do anything for me because it was past their 30 day policy.”
Rewards points expire in 180 days making rewards effectively unusable.
“points expire after only 180 days/ 6 months..”
Company required returning and reordering to receive rewards, causing waste and poor service.
“What a waste of resources & terrible customer service!”
Return approved but company never issued the promised return label.
“promise to email me return label but never done so.”
Refund took a month and multiple calls; will not shop again.
“Took 1 month and 3 phone calls to get a refund for a return.”
Bifocal lenses repeatedly fell out and repairs failed to fix defects.
“the lens kept falling off.”
Good prior purchases but poor customer service on one issue drove them away.
“customer service was definitely not what I expected.”
Customer service initially approved return but then denied because item was opened.
“since I opened them I can’t return!”
Waiting nearly two weeks for a return label with inconsistent responses from staff.
“I have been waiting on a return label from the HSA store for almost two weeks.”
Order not shipped after weeks and representatives provided conflicting information.
“the other 2 reps lied since the order has not been shipped.”
Items missing from orders and customer service fails to issue promised refunds.
“they will tell you that they are issuing a refund that you will NEVER receive.”
Return denied for an unusable product after the 30-day window.
“denied a return on a product I can't use because it's been over 30 days.”
Order remained unshipped for weeks and store refused cancellation despite time sensitivity.
“The item still hasn’t shipped and the store refuses to cancel the order.”
Defective product with weeks of unresponsive support and problematic refund process.
“I have been trying to get this resolved for 3 weeks and getting nothing but a run around.”
Three weeks of return attempts and repeatedly wrong shipping labels provided.
“They have sent me the wrong shipping label 3x.”
No response after requesting a return label within the allowed timeframe.
“No Response from customer when requesting a return label.”
Before I found out about HSAstore.com, I had a hard time looking for an electric breast pump because I'm a first time mom and didn't feel comfortable going to a store and trying one out before buying. HSAstore.com has a good selection of breast pumps that helped me find the perfect one for me! I've been using it for a little over a month now and I'm still very pleased with it. It has a very strong suction and doesn't take long at all to pump out my milk. I love the settings and the different speeds. It's so quiet that I could use it while watching TV and nobody even knew I was expressing, so this is perfect for me. I would recommend this site to all my mommy friends!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
HSA Store runs an online shop for health and medical supplies. The site shows product details, specifications, prices, and shipping options. Customers place orders through the online checkout and can pay using common payment methods. Support is available by email and phone for questions about products and orders.