Many reviewers describe repeat problems with returns and refunds, along with support that doesn’t respond. Several customers mention poor materials and a strong synthetic smell. Many also report fit and comfort issues, especially shoes running small or causing rubbing. A smaller group praises the design, fit, and exchanges completed on time.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer reports lost returns, poor service, and no refund.
“Worst customer service ever.”
Shoes were poor quality, smelled strongly, and returns were costly.
“absolute TRASH.”
Customer received persistent harassing sales calls and will not purchase again.
“constant harassing follow up calls from different phone numbers”
Customer loves the designs, comfort, and supports the environmental program.
“I LOVE my Inkkas.”
Most negative comments focus on returns and refunds that don’t go through. Customers report returns not processed, refunds delayed, returns going missing, and replacements arriving incorrectly. A smaller set of reviews describes replacements handled successfully or faster service after follow-up.
Some shoppers mention partial refunds and added shipping charges that made the purchase feel less worthwhile. Several call the products cheap or say quality declined over time. Others report good fit and quality and say the purchase felt worth it.
Many reviews point to sizing issues and narrow fits, with some customers reporting pain and ongoing rubbing. Some buyers say the fit was true to size and the shoes felt comfortable after an exchange. Most usability comments focus on fit and comfort rather than features.
Several reviewers describe flimsy materials, poor build quality, and a strong synthetic odor on arrival. Some received shoes with different sizing between left and right or colors that didn’t match. Other reviews praise the artwork, fit, and solid construction in specific pairs.
Some customers report heavy marketing calls and support replies that felt limited or confusing. Many say they got no updates during returns or exchanges. A smaller number describe clear, helpful communication that resolved their case.
Reviews draw a clear split between strong product experiences and service problems. Several high-rated reviews highlight design, comfort, and exchanges that worked out. Negative reviews focus on refunds not returned, slow replies, and product quality complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Shoes were poor quality, smelled strongly, and returns were costly.
“absolute TRASH.”
Significant sizing problems across styles; shoes generally run small.
“The sizing runs small across all three styles”
Customer experienced prolonged support delays and would not recommend.
“Absolutely horrible”
Received two mismatched booties and received no response after contacting support.
“they were two totally mismatched in color.”
Order was returned but company failed to notify and refund promptly.
“Inkkas never contacted me to let me know.”
Customer received persistent harassing sales calls and will not purchase again.
“constant harassing follow up calls from different phone numbers”
Order wasn't processed or shipped in time and customer service failed.
“they were unable to process the order in time.”
Site sent excessive marketing, misleading discounts, and restrictive return windows.
“SEVEN day return policy”
Customer loves the shoes and had a positive returns experience following rules.
“I LOVE my shoes”
Received boots with uneven sizing and got no response for a return label.
“The right boot is much larger than the left.”
Exchange arrived timely and the boots are comfortable and pleasing.
“I was pleasantly surprised to receive my exchange in a very timely manner.”
Customer received partial refund and charged extra shipping fees.
“You will NOT get a full refund”
Customer reports lost returns, poor service, and no refund.
“Worst customer service ever.”
Shoes felt cheap, fit poorly, and had strong synthetic smell.
“The shoes are cheap and fit poorly.”
Order didn't match photos and return exchange was delayed with no updates.
“I am still waiting for an update or replacement.”
Long-term customer is pleased with the company's service.
“is very pleased with the service.”
Multiple shipping delays and poor communication caused prolonged order issues.
“This company is TERRIBLE.”
Shoes caused severe rubbing and pain despite break-in attempts.
“They are agony on my feet.”
Customer loves the shoes and found they fit true to size.
“I absolutely love them”
Return approval and refund processing were slow and delayed nearly a month.
“So now it's been almost a month and still no refund.”
Company promptly responded and sent a replacement for the backpack strap.
“they are sending me a new one.”
Sneakers were very uncomfortable and too narrow, causing lasting pain.
“Very cute but the most uncomfortable shoe I have ever tried.”
Returned boots and waited over a month with no refund or responses.
“it has been over a month and still no refund”
Fast shipping but unresponsive customer service and problematic return policy.
“Terrible customer service!”
Support was confused, unhelpful, and required multiple hoops to resolve.
“that person was thoroughly incompetent.”
Recent purchases showed decreased quality and difficult customer service.
“have gone seriously down in quality”
After many emails a representative arranged replacements, service was slow.
“Finally a rep got back to me and they are shipping out replacements.”
Return required approval, was delivered back, but company gave no updates.
“there is still no word from them.”
Customer praised design, fit, quality, and excellent exchange service.
“love the art work, fit and quality.”
Return process required a request and company did not respond to contacts.
“Their return policy is a scam.”
Customer loves the designs, comfort, and supports the environmental program.
“I LOVE my Inkkas.”
Just received my sneakers from Inkkas and I'm already obsessed! They came so quickly and we're even more beautiful than the photos! I know they're just shoes but I want to wear them everyday. They're so cute and comfortable and different from anything else I own. The sneakers are so lightweight, stylish, and made so well, I was very impressed. The design of the sneakers is so unique and different, I have had many compliments on them. I have a wide foot and they fit perfectly. I would definitely recommend these shoes to anyone who is looking for some cool sneakers that are unique.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Inkkas sells footwear and textile accessories through its online store and retail channels. Its product pages show size options, photos, and return policies for consumer purchases. The range includes canvas-style shoes, boots, and related textile accessories. Inkkas ships orders, manages exchanges and refunds, and offers customer support through contact options on its website.