Many reviewers describe a simple online ordering process and veneers that helped them feel confident again. Several mention fast shipping and staff who walk them through impressions and remakes. Repeat complaints point to shade mismatches, breakage, and refunds or warranty claims being denied. Overall experiences swing sharply between happy customers and those left with unresolved issues.
Examples from available reviews (Dec 2021 – Mar 2026).
Company replaced overly bright set and provided a natural remake.
“they redid the set and now they’re natural”
Veneers arrived much whiter than ordered and look fake.
“They are way whiter than the colour ordered.”
New set caused severe pain and warranty refused despite photos.
“They feel so tight and cause severe pain.”
Veneers arrived in time, fit perfectly, and looked amazing.
“Instasmile veneers fitted perfectly and look amazing”
Reviewers often praise quick delivery, helpful agents, and remakes that corrected fit or appearance. Other reviews describe refunds being denied, warranty cases dragging on, and repeated requests for detailed photos or videos. A few customers say they never received key items such as molds.
Some customers chose the product as a cheaper alternative to dental work and said the price was appealing. Mentions of value come up less often than service or product quality. A smaller group says it feels affordable and worth the money.
Many reviewers call the process easy from start to finish and say the veneers noticeably improved their confidence. Several users describe simple impression steps and a snug, comfortable fit once clipped in. Others report trouble taking impressions, or veneers that felt too tight and painful.
Positive reviews describe natural-looking veneers that fit well, including cases lasting a full year. Negative feedback centers on shades that look too white, color mismatches between teeth, and parts breaking after brief use. Remakes sometimes fixed the look but did not always address durability concerns.
Many reviewers note clear instructions, prompt updates, and specific staff members who helped them. A smaller but noticeable group reports rude interactions or difficulty reaching phone or video support for impressions. Several accounts mention long back-and-forth exchanges to move warranty claims along.
Reviews split between very positive and very negative experiences. Some users call the results life-changing and say they bought again. Others recommend avoiding the company due to unresolved refunds, warranty denials, or ongoing fit and color issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Natural-looking snug fit that allows eating and receives compliments.
“Natural looking snug fit.”
Affordable solution that feels comfortable when worn.
“this was so affordable”
Staff, especially Becky, provided great support throughout the process.
“Becky especially,she made sure all my questions were answered”
Initial rude representative but a different agent handled matters professionally.
“I spoke with someone named Liz who was extremely unprofessional and rude.”
Reviewer says customer service is poor and payment options misleading.
“Customer service is very bad.”
Unable to make a successful mold and refund was refused.
“I attempted to complete the molding process five separate times”
Replacement set broke after five days and manufacturer denied defect.
“part broke off while removing”
Company charged fees and refused requested item, forcing return costs.
“that I now have to pay to ship back and pay to put back on a shelf.”
Timely and thorough service; reviewer would refer others.
“Timely -Thorough - Would refer to anyone I know”
Support guided me and the final product matched expectations.
“The guys were great talking me through the process”
Professional communication; product took time to get used to.
“Very professional and great communication.”
Perfect experience from start to finish.
“Absolutely perfect from start to finish”
Needed several attempts but staff were patient and helpful.
“team were very patient and explained different things to try”
Product increased my confidence dramatically.
“Love them so much the confidence they have given me is beyond this world x”
Custom veneers looked and felt good after adjusting to them.
“how well the looked and felt”
Increased confidence enabled going out in public again.
“Changed my life.”
Helpful customer service assisted with impressions leading to successful fit.
“Lovely people in customer service, friendly and efficient with my order.”
Impressions are difficult and phone or video support unavailable.
“It's really hard to get the impressions right.”
Clear step-by-step instructions ensured good impressions and smooth experience.
“The step by step instructions to guarantee a good impression”
New teeth fit perfectly and are comfortable once clipped.
“Really impressed with my new teeth they fit perfect cannot feel them once they are clipped into place”
I was apprehensive about buying veneers. I wasn’t convinced they’d last, and I even worried that they might damage my teeth. Luckily, this hasn’t been the case, and I’m so relieved. I have been using my veneers for a year now and they are still going strong. The quality is good and durable. I have been able to eat rocky and chewy foods without damaging them at all. In addition, they are the only thing that has ever made me feel confident enough to be photographed and allow those photos to be posted online for the world to see. I wish I had done this sooner! Though they were expensive compared to other sellers, I am so glad I bought them and would recommend them to anyone looking for a long lasting, inexpensive way to fix their smile.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Instasmile runs an online shop selling custom removable veneers. Customers order an impression kit by mail, then send their dental impressions back. A dental lab makes the custom veneers and ships them to the customer. Instasmile also provides online product details, shade choices, and care instructions. Customer support is available for ordering, fitting help, and returns.