Reviews frequently mention problems with deliveries, returns, and refunds. Many customers say customer service is slow or unhelpful when they try to fix issues. Several shoppers also report durability issues, including seams coming apart and bras losing shape. Positive comments about service appear only rarely in the sample.
Examples from available reviews (Nov 2021 – Mar 2026).
Returned items received but refund of £147 has not been issued.
“I am still waiting for my £147 refund”
Top developed a hole after three months and customer service ignored complaint.
“one after just three months has a hole under the armpit!!!”
Customer reports a very good customer service experience.
“Very good customer service experience”
Promotion delivered incorrectly and customer service refused to send missing item or refund.
“they only delivered 3 of the 4 tops that I ordered.”
Customers describe repeated delivery failures, with some orders returned to the sender. Several accounts say returned parcels reached the warehouse but refunds did not follow. A small number of reviews mention good in-store help.
Several reviews mention missing promotional items, cancelled products, or unexpected charges that lowered the perceived value. Refund delays and refusals add to dissatisfaction with what customers feel they paid for. Value complaints show up often in order and return stories.
Buyers report slow dispatch, tracking that does not move, and trouble reaching phone support. In stores, some customers describe incorrect bra fittings and plain packaging that fell short of gift expectations. Complaints about packaging and fittings appear, but less often than delivery and refund issues.
Multiple reviewers say items developed holes, seams unraveled, or bras lost shape after limited use. These durability problems come up across tops, pyjamas, and bras. Product-quality complaints form a clear cluster alongside service issues.
Many customers describe emails going unanswered, phone lines that do not reach an agent, and rude staff replies. They also often say tracking and refund updates are missing or unclear. Criticism of advertising standards is rare and centers on narrow beauty portrayals.
Most comments describe unresolved order, return, and refund problems, leaving an overall negative tone. A few high-rated reviews stand in sharp contrast to many low-rated ones, creating clear polarization. Positive experiences appear, but far fewer than negative ones.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Do not order from Intimissimi! I have never had an online shopping experience so bad before.
I ordered two bras from Intimissimi, and after waiting for more than a month I started to write several emails. They always answered me very quickly, but they always said that my refunds would be credited in 10 business days. Now it's been almost two months since the order, and I have still received nothing. I think it is ridiculous that they keep telling me that my money will be credited in 10 business days when it has already been over 2 months! They should give me a refund. This company is a scam!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Intimissimi is an Italian lingerie and underwear retailer selling bras, panties, lingerie, sleepwear, loungewear, hosiery, and men’s underwear. It runs physical boutiques as well as an online store for customers in multiple countries. Product pages usually show fabric composition and care instructions to help shoppers choose. Many locations offer in-store fittings, and the website supports ordering with standard delivery and return options.