Customers often mention fast delivery, helpful customer service, and well-made dresses and knitwear. Several shoppers point to inconsistent sizing and hard-to-follow size charts. Some reviews also mention missing or damaged items and refunds that were late or never sorted. Overall, feedback highlights strong delivery and support, alongside repeated issues with fit and order fulfillment.
Examples from available reviews (Dec 2022 – Mar 2026).
Customer service promptly helped fix an order and exchange sizes.
“The customer service person was very kind and got it sorted out straightaway.”
Fast delivery and warm, true-to-size, attractive cardigans.
“Lovely warm fluffy cardigans.”
Returned dress but received no refund and no email response.
“No refund no one answering my e-mails.”
Fit is inconsistent; sizing can be hit-or-miss for bust and body.
“it is a bit like pot luck if they fit.”
Many reviewers highlight quick shipping, easy exchanges, and staff who sort out order problems. Several describe smooth returns and replacement parcels arranged through customer service. A smaller but repeating set of reviews mentions delayed refunds, missing deliveries, or damaged items that were not put right.
Many comments connect good fabric and stitching with fair prices for dresses and knitwear. Some shoppers specifically describe the items as good value based on fit and material. A small number say the quality fell short of the price they paid.
Customers often say ordering on the website is simple, and packaging looks good. Several reviews criticise the size charts and describe uneven fit, especially around bust and overall body measurements. Many also note returns are quick and easy.
Several reviews praise the material quality, warm outerwear, and neat stitching. A clear subset reports thin fabric, weak sewing, missing accessories, or items arriving damaged. These complaints appear often enough to point to gaps in quality control and dispatch checks.
Direct comments about communication are uncommon. Most contact feedback sits within service reviews that mention quick replies and problems being solved. A minority report emails going unanswered and refund updates stalling.
Many customers report a good experience, driven by speedy delivery and helpful support. More negative reviews focus on refunds that were not resolved, damaged or incomplete orders, and sizing issues. Taken together, feedback suggests mostly positive shopping experiences, with notable problems around fulfillment and fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Beautiful product with good prices and generous fits.
“Beautiful product.”
Poor product quality and unresolved refund problems with no response.
“Bad costumer service.”
Website and ordering were easy, and delivery was prompt and well packaged.
“My order arrived quickly and in a beautiful bag”
Order not received and refund delayed, causing payment dispute.
“Order not received and they are delaying the refund”
Missing first parcel but replacement arrived quickly; great customer service.
“customer services was great.”
Outstanding customer service, quick delivery, and a great dress.
“Customer service outstanding, quick delivery”
Customer service applied a missed discount and delivery was prompt.
“they applied the discount the same day !”
Easy ordering, prompt delivery, good quality, and straightforward returns.
“Ordering is easy, delivery is prompt”
Helpful customer service and easy returns resolved sizing mistakes.
“The returns service is excellent and very easy to use.”
Recent items had thin materials and poor sewing quality.
“Materials have been too thin and sewing is shoddy.”
I recently purchased from Izabel London online and was extremely satisfied with my experience! Their website offers a wide variety of trendy clothing for women at affordable prices. I found it easy to navigate and search for specific items using their filters.
What stood out to me the most, aside from the great selection, was the quality of their clothing. The materials used were of high quality and the stitching was impeccable. My purchase arrived quickly and was packaged beautifully as well.
In terms of customer service, I had a question about sizing and reached out to them through their contact form on the website. They responded promptly with helpful information that allowed me to make an informed decision about which size would work best for me.
Overall, I highly recommend shopping from Izabel London if you're looking for stylish yet affordable women's fashion online.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Izabel London is a womenswear brand selling dresses, tops, knitwear, and outerwear. It offers its collections through its online store and selected retail partners. The range typically covers occasion dresses, casual tunics, cardigans, and coats in multiple sizes. The website shows product photos and detailed listings to support online shopping. Izabel London targets customers looking for contemporary women’s clothing in the UK and overseas markets.